Recensioner (214)

Helhetsomdöme
2,5
Antal per omdömesnivå
  • 31 % av omdömena har 5 stjärnor
  • 8 % av omdömena har 4 stjärnor
  • 7 % av omdömena har 3 stjärnor
  • 9 % av omdömena har 2 stjärnor
  • 45 % av omdömena har 1 stjärnor
10 maj 2017

TERRIBLE for digital products - no matter what rules you set up, the system will still fulfill. Contacted Shopify regarding this, and they have no answers.

Photographer Depot
USA
Nästan 2 år användning av appen
22 april 2022

it literally doesnt do anything. bye dunno what to say. ignore all of this . trying to reach 100 characters

Aesthetics by Chioma (Pty) Ltd
Sydafrika
Nästan 2 år användning av appen
Shopify svarade 6 maj 2022

I am sorry to hear that you haven't found the Fraud Filter app to be helpful but thank you for sharing your feedback with us here nonetheless. Shopify does provide other tools and resources to help combat fraud outside of the Fraud Filter app, which you can read about here: https://bit.ly/2PoUYkf. -Victor, Shopify Support

26 september 2014

It doesn't work. I have created a filter to cancel an order from a given IP or Phone Number or Name and.... the filter is not triggered...

Very disapointting

My Little Desire
Belgien
Nästan 2 år användning av appen
18 maj 2022

Does nothing. You can have like 50 filters or rules and it literally does absolutely nothing. Worthless.

Raw Feeding Miami
USA
Mer än ett år användning av appen
Shopify svarade 10 juni 2022

I'm sorry to hear that you've found the Fraud Filter app to be unsuitable for your store but we appreciate you sharing your feedback with us here nonetheless. I will be sure to share your comments with our development team. -Victor, Shopify Support

Redigerat 27 maj 2023

Pretty poor. All criteria has to be met for it to work. so if you put a name and an address for example, both would have to match in order for the filter to be applied. Then if the person simply changes their address it wouldn't work. This means in order for it to be effective you have to create 100's of separate filters for each rogue customer. It would instantly transform this app with the simple addition of giving us the choice to add filters with an AND/OR option but considering everyone have been requesting this same feature for almost 2 years I doubt they will implement it. You just get a canned uninterested response saying. "we will pass on the request to our engineers" Don't bother with this app it wont do what you want it to.

Rocksolid Audio
Storbritannien
Mer än ett år användning av appen
Shopify svarade 26 maj 2023

Hi, there. Thank you for sharing your feedback. We can see why adding additional options to the logic rules would be beneficial to prevent recurring orders. We would be happy to pass your feedback along to our developers for future considerations. Cheers! -Mac, Shopify Support

23 januari 2019

This app no longer works properly, it flags up but no longer cancels the orders, no point in having it installed.

Titania Creations
Storbritannien
Mer än ett år användning av appen
Redigerat 30 november 2017

Absolutely useless for digital products!! I have someone set up to be blocked and it let them purchase and sent them the digital product (they downloaded it), then refunded their money! What is the point in that? Uninstalling now and not impressed. Just another half-arsed app.

New Loops
Storbritannien
Ungefär ett år användning av appen
Redigerat 29 mars 2020

Worthless app, unfortunately. It won't block orders...it will only cancel them after the fact, if it works at all.

Pine Street Clinic
USA
Ungefär ett år användning av appen
25 juni 2017

This app sucks. We have several emails, shipping addresses and IP addresses blocked and set to cancel the order, re-stock product inventory and issue a refund, which NEVER works. Some others we have set to issue a warning in the Shopify admin, which we never receive. Swing and miss, Fraud Filter.

Do your business a huge favor and use FraudLabs Pro instead.

Retrogression
USA
Ungefär ett år användning av appen
16 mars 2023

Avoid this app, don't waste your time on it. I am still getting orders from the customers who are blocked for filing false charge backs. This is create a rule by identifying all the key indicators which can identify the customers. For example: IP, Shipping address, phone number, card# etc. It doesn't even give a hint that this customer is on the block list. I email shopify support about it, but didn't get a resolution.

MirchiMasalay
USA
12 månader användning av appen
Shopify svarade 17 mars 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. I'm sorry to hear the filters you've set up in the app don't seem to be working as expected. I'd encourage you to connect with our Live Support Team using this link (https://bit.ly/3c5icUc) so you can work with one of our advisors to get this resolved. - Blair, Shopify Support