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The app is a piece of shit. I really wanted Shopify Fraud Protect apparently I am not eligible even tho I am located in us and use Shopify payments. Like wtf.
Hi, there. Thanks for taking the time to provide your feedback here, and I'm sorry to hear that you haven't had a positive experience with the app. I can definitely understand your frustration with not being eligible for Fraud Protect, and there could be a number of reasons for that. We are working hard to bring Fraud Protect to more stores in the USA.
In the meantime, feel free to reach out to our support any time if you have questions about this app: https://help.shopify.com/en/questions. You may also be interested in trying other fraud prevention apps, such as Fraud Killer: https://bit.ly/3kJofAp. Cheers. - Brie, Shopify Support
Ultimately the app is not useful because of the rule sets it uses. Would be nice if could use the Shopify fraud detection system to automatically cancel orders and send a message.
Hi, there. Thanks for taking the time to provide your feedback here, and I'm sorry to hear that you haven't found the app to be useful for the business. I'll be reaching out to you to follow up so we can collect some rule sets and provide them to our development team. - Oliver, Shopify Support
It literally doesn't open, so it doesn't work. It sounds like it could have been useful but it most certainly has no use.
Hi, there! We don't seem to be experiencing any issues with the app opening, so this is most likely due to a browser issue caused by caching, a browser extension, or an ad blocker. You can likely resolve this by clearing your browser's cache, however I'll follow up with you via email and we can do some troubleshooting together. Cheers! - Brie, Shopify Support
I can absolutely confirm Absolute Scientific LLC's review that this particular app does NOT do anything in regards to blocking suspicious/fake emails. Shopify support suggested me to install this app but seriously this does absolutely nothing against fraudulent actions of users.
Blacklisting emails and other information comes builtin in other CMS platforms and Shopify doesn't. This is highly condemnable when it comes to security! On top of that, I was suggested to install a paid app to get these features! Are you kidding me when it comes to security?!
Useless. I need to blacklist customer from placing an order. I have been getting some fraudulent orders, all from same email domain. I am ending up cancelling them and refunding, but it still costs me fees. I would appreciate if we can prevent some customers (filtered by IP, domain, name or delivery address) form placing an order in the first place.
Thank you for your feedback. I'm sorry to hear that you've been dealing with this, and I'll be sure to share this with our developers for consideration in future updates. -Sophia, Shopify Support