Fraud Filter

Fraud Filter

Preços
Preço: grátis
Destaques
Popular junto de empresas nos Estados Unidos da América
Utilize diretamente no Admin Shopify
Classificação
2,4 (216)
Programador
Shopify

Create rules to flag or prevent known customers from placing orders on your store.

Fraud Filter can provide an additional layer of protection to help you fight fraud and avoid chargebacks. By using Fraud Filter's simple rule-based functionality you can easily set up warnings for suspicious orders, or block orders completely. When an order matches a filter you've created, Fraud Filter will flag it as suspicious to warn you or automatically cancel it for you, depending on what action you've chosen.

Fraud Filter can provide an additional layer of protection to help you fight fraud and avoid chargebacks. By using Fraud Filter's simple rule-based functionality you can easily set up warnings for suspicious orders, or block orders completely. When an order matches a filter you've created, Fraud Filter will flag it as suspicious to warn you or automatically cancel it for you, depending on what action you've chosen. mais
  • Create custom filters that meet the needs of your business
  • Orders that match your filters can be flagged as suspicious on the order page
  • Use filters to prevent certain known customers from placing orders on your store
Destaques
Popular junto de empresas nos Estados Unidos da América
Utilize diretamente no Admin Shopify

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Categorias

Avaliações (216)

Avaliação geral
2,4
Pontuação por nível de classificação
  • 31% das classificações são de 5 estrelas
  • 8% das classificações são de 4 estrelas
  • 7% das classificações são de 3 estrelas
  • 9% das classificações são de 2 estrelas
  • 45% das classificações são de 1 estrelas
29 de novembro de 2024

So many things wrong with this app. Wish i saw the ratings earlier before downloading.
1. Rules you set in place does not work (customer name, email, phone number, street address, etc) customer is still able to purchase and order comes through fine. Order doesn't automatically cancel like it states it would. I saw a response saying when order is fulfilled the rule doesn't apply, yet the order the customer made wasn't fulfilled but it still went through

2. No customer support

3. Don't waste you time on this app. Find something else

EzClothin
Estados Unidos
Over 2 years usando a aplicação
Editado a 18 de junho de 2024

I had a rule setup on a customer who damages items to collect insurance claims and keeps the item and/or say the customers packages were open and items were removed repeatly - i contact Shopify and they told me to contact the developer so here i am... only to find out Shopify is the developer. what the heck.

Edit: customer placed an order; made fake insurance claims. We place on auto cancel fraud list with app. 30 days later the same customer with same email places a new order that is not fulfilled. Contact Shopify and they tell me to contact the developer and then realize Shopify is the developer and here I am. Confused

LOUD PIZZA RECORDS
Estados Unidos
Almost 2 years usando a aplicação
Questão respondida por Shopify 18 de junho de 2024

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Fraud Filter app. To provide some clarification however, this app works to help reduce the risk of receiving potentially-fraudulent orders. It doesn't apply to orders that have already been fulfilled. To learn more about the functionality of the app, you can check out this page: https://shopify.link/n0rV. If you're having trouble setting up Fraud Filter rules, you can connect with us directly: https://bit.ly/2AWw5VA. - Blair, Shopify Support

1 de julho de 2024

I set up a rule for a specific customer that has made over 25 fraudulent purchases. Yes the app canceled the orders but did not block them from happening. I can not see where to contact customer support - very frustrating.

The Living Seed Company
Estados Unidos
4 days usando a aplicação
Questão respondida por Shopify 3 de julho de 2024

Thank you for taking the time and bringing this to our attention. It's important to note that Fraud Filter blocks fraudulent orders, and merchants have the options to cancel the orders automatically or receive warning so that they can cancel the orders manually - this is also conveyed on our guide here: https://shopify.link/dxey.

That being said, if you're looking for a way to completely prevent the customer from accessing your store, then there are a couple of third-party apps that you can consider - such as Easyban (https://shopify.link/rJrZ) or Bad Customer (https://shopify.link/md3W). Or, if you're interested in added protection against fraud and non-fraud chargebacks, then we'd recommend taking a look at Signifyd (https://shopify.link/6VrB). Cheers. -Elias, Shopify Support

23 de junho de 2024

Sadly there is no customer support at all and no easy way simply block physical address and the surrounding area.

Purusha People
Estados Unidos
About 2 years usando a aplicação
Questão respondida por Shopify 25 de junho de 2024

Hi, there! Thank you for your review of the Fraud Filter App. You should be able to use the app to create a filter that is able to use different address information to block incoming orders from specific addressed, and even postal codes! We have a help document here (https://shopify.link/dxey) that you should find helpful. If you need support with using the app, reach out to our 24/7 Support Team available via our Help Center: https://shopify.link/vRnL. -Imogen, Shopify Support

6 de maio de 2024

The app completely ignored a particular rule that I had set up. Hence, a fraudolent customer was able to do a repurchase.

Not happy about it.

Pill Farmácia Digital
Brasil
Over 1 year usando a aplicação
Questão respondida por Shopify 8 de maio de 2024

Hi there, thank you for your review and I am sorry to hear that this happened. If you still wish to use the app, please contact our support team directly and we can look into the rule you set up and why the order was able to get through: https://shopify.link/vRnL. -Victor, Shopify Support

Assistência

Shopify pode responder a qualquer pergunta que tenha sobre Fraud Filter.

Programador

Shopify

151 O’Connor St, Ottawa, ON, ON, CA

Recursos

Este programador não oferece assistência direta em Português (portugal).

Lançada

19 de fevereiro de 2013

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