Create custom filters to help you prevent fraud
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Create custom filters
Create custom filters that meet the needs of your business and adds an additional layer of security to your store to prevent fraud
Flag suspicious orders
Orders that match your filters can be flagged as suspicious on the order page so you can review them before fulfilling
Block certain known customers
Use filters to prevent certain known customers from placing orders on your store
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Smart Parents Store™Plats MoldavienTid som ägnats åt att använda appen 28 minuter
I love Shopify and many of its apps. Thank you guys, you are doing a great job. But not this app, unfortunately, not. Let me explain. You say it 'blocks certain customers from checking out', but it doesn't... sorry to say that... The app allows all customers to place order, all customers do receive 'Pament Successfull' message on their screen. And wait for their order to arrive. What this app does is it CANCELS unwelcomed ORDERS immediately after they are placed /or warns you and you cancel them manually/ and sends cancellation emails to the customers. And here is the problem - automatic emails can /and probably will/ get into Spam or Promotions folder and customers might not even suspect their order has been cancelled. I wish this app really did 'block certain customers from placing orders' so they could see 'Unable to place order' or something like that instead of 'Thank you for your order'. Nevertheless, your hard work deserves a Thank you. At least you tried and maybe the app will upgrade one day.
Cash Gen UK LimitedPlats StorbritannienTid som ägnats åt att använda appen Mer än ett år
I like the ability to add a warning, however I would like this to mark them as high risk not medium. Is that possible please?
THE CASEMAKERPlats USATid som ägnats åt att använda appen 6 minuter
Doesn't seem to work. I am trying a block a specific customer from buying any products or contacting me via my store contact form (the person keeps harassing me with offensive messages) but regardless of what rule I create it makes no difference. Really disappointed. Any help making that work?
Utvecklarens svar30 juli 2022
Thank you for reaching out and bringing this to our attention. While Fraud Filter doesn't prevent customers from messaging you, you can block them from checking out on your store. If you'd like to block someone from contacting you, then you can block their email through the inbox from your email provider.
That being said, to block customers from checking out, you can block them using their email or IP address. If you'd like to learn more about Fraud Filter, then please take a look at our guide here: https://bit.ly/3hEwLSg.
If you need further assistance with setting up Fraud Filter rules, then we'd be happy to assist you through live chat, callback, or email. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support
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