Fraud Filter

Fraud Filter

定價
價格:免費
特色
廣受美國商家愛用
可直接在 Shopify 管理介面使用
評分
2.3 (213)
開發者
Shopify

Create rules to flag or prevent known customers from placing orders on your store.

Fraud Filter can provide an additional layer of protection to help you fight fraud and avoid chargebacks. By using Fraud Filter's simple rule-based functionality you can easily set up warnings for suspicious orders, or block orders completely. When an order matches a filter you've created, Fraud Filter will flag it as suspicious to warn you or automatically cancel it for you, depending on what action you've chosen.

Fraud Filter can provide an additional layer of protection to help you fight fraud and avoid chargebacks. By using Fraud Filter's simple rule-based functionality you can easily set up warnings for suspicious orders, or block orders completely. When an order matches a filter you've created, Fraud Filter will flag it as suspicious to warn you or automatically cancel it for you, depending on what action you've chosen. 更多
  • Create custom filters that meet the needs of your business
  • Orders that match your filters can be flagged as suspicious on the order page
  • Use filters to prevent certain known customers from placing orders on your store
特色
廣受美國商家愛用
可直接在 Shopify 管理介面使用

語言

英文

這項應用程式尚未翻譯成繁體中文

類別

評價 (213)

整體評分
2.3
各級評分數量
  • 31% 的評分為 5 顆星
  • 8% 的評分為 4 顆星
  • 7% 的評分為 3 顆星
  • 9% 的評分為 2 顆星
  • 45% 的評分為 1 顆星
編輯時間:2024年6月18日

I had a rule setup on a customer who damages items to collect insurance claims and keeps the item and/or say the customers packages were open and items were removed repeatly - i contact Shopify and they told me to contact the developer so here i am... only to find out Shopify is the developer. what the heck.

Edit: customer placed an order; made fake insurance claims. We place on auto cancel fraud list with app. 30 days later the same customer with same email places a new order that is not fulfilled. Contact Shopify and they tell me to contact the developer and then realize Shopify is the developer and here I am. Confused

LOUD PIZZA RECORDS
美國
使用應用程式 接近2年
Shopify 已回覆 2024年6月18日

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Fraud Filter app. To provide some clarification however, this app works to help reduce the risk of receiving potentially-fraudulent orders. It doesn't apply to orders that have already been fulfilled. To learn more about the functionality of the app, you can check out this page: https://shopify.link/n0rV. If you're having trouble setting up Fraud Filter rules, you can connect with us directly: https://bit.ly/2AWw5VA. - Blair, Shopify Support

2024年7月1日

I set up a rule for a specific customer that has made over 25 fraudulent purchases. Yes the app canceled the orders but did not block them from happening. I can not see where to contact customer support - very frustrating.

The Living Seed Company
美國
使用應用程式 4天
Shopify 已回覆 2024年7月3日

Thank you for taking the time and bringing this to our attention. It's important to note that Fraud Filter blocks fraudulent orders, and merchants have the options to cancel the orders automatically or receive warning so that they can cancel the orders manually - this is also conveyed on our guide here: https://shopify.link/dxey.

That being said, if you're looking for a way to completely prevent the customer from accessing your store, then there are a couple of third-party apps that you can consider - such as Easyban (https://shopify.link/rJrZ) or Bad Customer (https://shopify.link/md3W). Or, if you're interested in added protection against fraud and non-fraud chargebacks, then we'd recommend taking a look at Signifyd (https://shopify.link/6VrB). Cheers. -Elias, Shopify Support

2024年6月23日

Sadly there is no customer support at all and no easy way simply block physical address and the surrounding area.

Purusha People
美國
使用應用程式 大約2年
Shopify 已回覆 2024年6月25日

Hi, there! Thank you for your review of the Fraud Filter App. You should be able to use the app to create a filter that is able to use different address information to block incoming orders from specific addressed, and even postal codes! We have a help document here (https://shopify.link/dxey) that you should find helpful. If you need support with using the app, reach out to our 24/7 Support Team available via our Help Center: https://shopify.link/vRnL. -Imogen, Shopify Support

2024年5月6日

The app completely ignored a particular rule that I had set up. Hence, a fraudolent customer was able to do a repurchase.

Not happy about it.

Pill Farmácia Digital
巴西
使用應用程式 1年多
Shopify 已回覆 2024年5月8日

Hi there, thank you for your review and I am sorry to hear that this happened. If you still wish to use the app, please contact our support team directly and we can look into the rule you set up and why the order was able to get through: https://shopify.link/vRnL. -Victor, Shopify Support

2024年3月6日

I had a rule in place that it completely ignored. Lost a sale due to fraud!

It cancelled one order and didn't even alert me or show an order where it ran.

Terrible app. Why even offer it?

Ag Manuals, LLC - A Provider of Digital Farm Manuals
美國
使用應用程式 8個月
Shopify 已回覆 2024年3月20日

Hi, there! Thanks for your review of the Fraud Filter App. We're sorry to hear about this situation with this fraud rule. Please, reach out to our Support Team via our AI Assistant (https://shopify.link/vRnL) so we can get you authenticated and investigate this for you. -Imogen, Shopify Support

支援服務

「Shopify」會回答您對於「Fraud Filter」的任何問題。

開發者

Shopify

151 O’Connor St, Ottawa, ON, ON, CA

資源

開發者無法直接以繁體中文提供支援。

發布日期

2013年2月19日

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