Dr Free Gift, BOGO Buy X Get Y
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
Recensioni (98)
Restringi
-
In base alla valutazione
Great app, easy to setup and install! Customer support was fast and responsive!
Thank you for posting your review! It was a pleasure for our team to assist you and we look forward to working with you in the future.
Update
They contacted and fixed the issue.
After half a month of testing, the problem has been solved and work stably, so I am willing to change my review.
----
I have been using this app for several months. When I first started using it, I found that adding it to the top of side cart would cause the "check out" and "view cart" buttons to be pushed out of the screen. In this way, customers could not continue to process order, so I contacted the support staff. First time they solved the problem very professionally and told me that it needs to be added to the product section
I never edit this setting after that. But one day I found that I could no longer see the widget in the side cart. I tried several times but unable to save it after adding to product section
And yesterday, I started an Easter sale and this widget was necessary for me, so I asked support again to deal with it.
They changed my setting and added the widget on top side cart while I was sleeping, causing the customer can’t find the button to check out after add to cart! ——Because the "check out" button in side cart was pushed out of the screen!
This time period is a very important trading time for the store. It is really a very bad service!
We are very sorry about our mistake. A junior team member was doing a routine check and despite their best intentions they reconfigured your custom-configured widget in a way that resulted in the issue that you experienced. We have taken this very seriously. We released a feature which ensured that custom-placed widgets are no longer be editable. We are improving our team's knowledge base to help new team members get up to speed faster. Finally, we re-configured the custom widget correctly so you can keep using the app. Let us know if there is anything else we can assist you with.
A great Free Gifts app! Easy to onboard, easy for a non-developer to set up and use consistently. Customers are always happy with the auto-load and it provides tools to customize the free gift for different countries. I had a question about our country set up and was able to chat with support and had solved the question in minutes. Would recommend!
Thank you for your amazing review! We are happy that the app is meeting your needs and we look forward to working with you in the future.
Give your support person Vlad a raise he deserves it!
We sincerely appreciate your review! It was a pleasure for our team to assist you, and Vlad truly stands out as a valuable asset to us all :)
Goede app en super behulpzaam helpdesk.
Thank you so much for sharing your review and we look forward to working with you in the future.
We researched all the gift in cart apps before making our decision and we are very happy with our choice. The setup was simple and making changes and updates has been very easy to navigate. Customer support has been great which isn't always the case with Shopify apps - Toby has been super responsive and helpful with all our questions.
Thank you for posting your amazing review! We're happy that the app is meeting your needs and please don't hesitate to reach out in the future.
I uninstalled this app - it didnt allow me to cancel - and they have been charging me monthly ever since, I tried to reinstall to cancel again and it wants to charge me again. do not reccomend - can someone from support please help
We're sorry that your issue wasn't resolved earlier. We attempted to contact you over email several times however it doesn't look like you're receiving our emails. While the app's billing is entirely handled by Shopify (not us), we will indeed be able to help you. However, we really need you to please email us directly at support@freegiftoncartmanager.com
An amazing app with an exceptional team. I tried many apps but couldn't find one quite like this app at a good price. Would recommend and use it for our other websites. I was struggling to integrate this app but the team helped me every step of the way.
Thank you for posting your amazing review! We appreciate your business and we look forward to working with you in the future. Please don't hesitate to reach out.
Simple and I love how dedicated the developers are to providing immediate support and resolution to issues! Would highly recommend this app for your shop in terms of promos. Thanks, Team! ❤️ Huge shoutout to Yavor!
Thank you so much for your wonderful review! We're happy to help and we look forward to working with you in the future.
Great app, great support! 100% recommend!
Thank you for sharing your review! We're happy that the app is meeting your needs and we look forward to working with you in the future.