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This app is buggy to the end !! It caused all sorts of issues on my website, some bugs it took me months to find the cause and once I finally nailed it down to this app, the developers ignored my emails to fix it. If you use the reformation template, do not use this app, it will kill the gallery, the filter and sort and any other scripts running on the site and the developers will do nothing to assist.
Hi there,
Thank you for your feedback. We apologize for any initial hiccups you may have encountered, but we are pleased to hear that you are satisfied with the efforts our support team has put into resolving the issues. We appreciate your patience and understanding. If you encounter any further difficulties or have any suggestions, please don't hesitate to let us know. We are committed to providing you with the best possible experience.
Thank you once again, and we're glad to know that everything has been going well so far.
Sortecom Team
This app wreaks havoc with one of my products. Instead of fixing that, devs blamed one app which was installed years ago which makes absolutely no sense. I can only recommend staying away from this app.
Dear DeeTrade,
I am reaching out to address the concerns you raised in your 1-star review regarding an error you experienced while interacting with our app. I understand your frustration, and I would like to provide some clarification to ensure that we are on the same page.
After thoroughly investigating the matter, it appears there has been a misunderstanding about the source of the error. Our team has determined that the issue you encountered was actually caused by a third party involved in the process. Although we provided you the specific file inserted by another party that contains the code causing the problem, somehow we did not elaborate clearly enough for you to understand. We have attached with more evidence about a case in the email sent to you after you uninstalled and left this review. We want to emphasize that we take responsibility for any errors within our control, but in this particular case, it was not due to any negligence on our part.
We apologize for any inconvenience this situation may have caused you. As a company committed to delivering exceptional service, we appreciate your feedback and aim to address any issues promptly. However, we kindly request that you consider updating your review to reflect the accurate nature of the problem.
Your feedback is essential to us, as it helps us improve our services and provide a better experience for all our customers. By updating your review based on the information provided, you will help potential customers make informed decisions about our company.
Thank you for your attention, and we sincerely hope you will reconsider your review in light of this clarification.
Best regards,
Jake from Sortecom Support team