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The app advertised that they can do up to 350k products, i was a little over so they told me the app wouldn't work and they would give a refund. I removed about 30k products falling under 320k products. Then they said i need to pay them before i can use the app (they blocked me from using the app). Now i message support and they tell me to read the previous messages. They are not professional, ...
Hi, we apologize that our app is not designed to quickly watermark 1.3 Million product photos. We also attempted to communicate with you over the last couple of months to ...
It got me suspended on google shopping.
This worked very well...until I decided that I wanted to remove their watermarks. I reached out for support regarding the request and wasn't successful after several contacts. The watermarks are still present on my products. I even tried to remove the watermarks manually before and after reaching out to support with no success!
Hi, we did miss your email back in March. We were not aware that it was a persistent issue for your shop. Restoring can stop functioning if other third-party apps are used to ...
Support is poor! Doesn't apply stickers correctly, no way to manage collections or product stickers. Applies multiple stickers incorrectly to the same image making products look poor. Removes product tags. Support is ineffective and has a terrible response time. You'll have to troubleshoot your own problems. Don't count on them fixing anything. You'll waste more time than it's worth. Save ...
Hi, sorry to hear this. Our support service is from Monday to Friday, and we responded on Monday, as we received the request on Saturday. We also provided guidance in the ...
Worst customer support ever. Rude, unprofessional manners, a bunch of lies and lack of understanding. This guy called Jason from customer support is a JOKE. I have tried to understand how to set product photos as after adding watermark pictures got pixelized and low quality. Also, I had an issue with watermark logo display poor quality and option of restoring my photos back to normal. The guy on ...
The app is ok, definitely not worth $8 a month. You're better off finding a dev on Fiverr and have them create an app for you, that's better off in the long run.
Why the 1 star: I was billed for this app when I uninstalled it before the end of the month came around. I thought it was strange, so I messaged the dev if he could give me a refund and he's been unwilling and very arrogant that he's not ...
We issue refunds in cases that fall under our refund policy. There's nothing out of the ordinary about it. I'm sure you do the same.
THEY WOULDN'T EVEN RESPOND TO US AND WHEN THEY DID...THEY TOLD US THAT WE WOULD JUST HAVE TO PUT IN NEW PICTURES BECAUSE THEY COULDN'T DO ANYTHING.
We can only tell you what happened to us. We used the app...wanted to take it off but what happened is that it is not possible to remove the watermarks once they are on your pictures. Now, we have to reload all of the pictures in our store because of ...
Hi, this app isn't compatible with 3rd party photo compression and similar apps. If your photo filenames are changed (by another app) then our backups will go out of sync. ...
blocking me from accessing the apps that the customer service center is handling is another stupid move that proves my point,
VERY VERY RUDE CUSTOMER SERVICE<
Rude Customer services call center, obviously, it was a mistake to download the app in the first place thinking it would help remove the watermarks.
App advertises that you can Watermark images individually for free. This isnt the case, after a few products the app will not allow you to watermark any more images and asks you to pay.
Encountered double logos issue. Emailed multiple times. After 5 days, no response, no help, no support
We always reply to merchants. Our reply is in the app live chat, marked as Read, and it has the details and solutions to your issue. It is very important that merchants do ...