BOGOS.io Free Gift Buy X Get Y
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Really not good. The app creates a free variant on our website that is visible on our website, we tried to hide it many times but there is nothing to do. People can hack it and add free products to their orders. We have contacted the app many times without any chance to make it work, we paid developers to work on it but there is nothing to do...
So sorry for your unhappy experience. But as our last email, you just required us to leave it for your developer to handle the app and then things just got out of our control. We have just sent a quick follow-up mail, please reply to it and we can have a chance to back you up carefully. Thanks!
Louis Tong - Very quick response. Everything was done that I asked for.
I set this up for black friday sales trying to do a buy product get a gift free because shopify doesn't have that feature. We started receiving orders without the gift and it would have been a lot of manual cancellations and duplicating orders if I didn't find this app. I requested help setting up the app and Mina resolved my problem in 5 minutes. Thanks so much!
So far my experience of this app is fantastic. It works perfectly and the support given is super quick and helpful.
Hello there, Yes Bebe.
We appreciate your kind words! Our entire team is ecstatic right now! We will continue to work hard to improve our products and the experience for our loyal customers as a result of your support.
If you require assistance, please contact us via live chat or email at support@secomapp.com. We are always here to help if you need it!
We hope to be of service!
Anne
Free Gifts - Customer Support Team
Robert really helped me a lot, he's kind and helpful, helped me resolve my app problem, I will say he is good :) Five stars ~
Thank you for your review! Robert will definitely be happy to read your review
This app is really easy to use and gives us the option to offer our customers to redeem discount codes and freebies in one transaction. Just what we were looking for!
Though we needed to customize its look, this app is amazing for our needs. We needed a solution of gifting and discounts on the cart level and not on the checkout level—this app is one of the few with this ability.
Strongly recommended, just watch out when you ask them to implement it on your store - ask them not to make any example rules on your theme.
Very happy with the support! The team is really efficient & super reactive. Thanks again for your great support.
Good day MOTIVE BÉBÉ
We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.
If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!
Best regards,
Alex
Free Gifts - Customer Support Team.
We use this app for weekly free gifts on purchases over a certain amount. It works well and we are able to schedule the free gifts ahead of time. There have been a couple instances where the app seemed to glitch and not provide the free gift but customer support usually responds within 24 hours.
Thank you, Mina! You have done an amazing job supporting us. The app does exactly what we needed it to do with your guidance.