BOGOS.io Free Gift Buy X Get Y
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They changed code on our site, that created pricing errors that cost us thousands of dollars. You extreme caution. Their bad coding made lower prices display on 80% of our items. It was a pretty bad mistake to make.
We would like to send our sincere apology to all your loss.
The issue was because the supporter, who had already asked to have the permission to your site, was refused to be given the access to help you test the offers more carefully.
In details, there are 3 access needed to Apps, Theme, Products. And we just received only 2 from you: Apps, Products.
However, he has included this important reminder to you in case anything wrong might happen (as highlighted here: http://prntscr.com/oj7gkn )
With enough access given to our supporter, we can assure that no issue like this will happen.
It was hard to avoid all risks when running business online. We understand your frustration and will do everything within our hand to make it up to you.
The App allow customers to place 0 value orders of our gifts for campaign. The loss we had suffered from this app far exceed the app cost.
We do not recommend this app to anyone.
Hi EcoFlow,
I'm really sorry for the inconvenience. Our customer success manager has sent you an email to resolve the problem and clarify the Fraud order protection feature that we have. Could you help us check your mailbox?
Regards,
The BOGOS Team.
In our Shop the Costumers can't put the right size in the cart. No matter what they choose, in the cart is always the size xxs. Terrible. This is a thing that should not happen.
We installed it for a big action an know the costumers don´t by the products, cause they can't put the right size in the cart. We loose a lot of Money.
Thank for your review and sorry for the trouble caused. We would try our best to give resolution to each and every client on time. Please don't hesitate to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.
The only thing I liked about the app was the prompt support. However, this could not compensate for the amount of headache we have had. The app turned itself off on its own. Then it would force the wrong variation into people's cart resulting in a lot of frustration, money loss for us and pricey returns. It requires a duplicate of SKU in order to work, which created total mess in out WMS system blocking dispatching. I would recommend to try and avoid using it if you can, or give yourself a month of testing, because our 18 days were not enough.
So sorry for your unhappy experience. We suggest you let us help set up the offer to make it work correctly. A follow-up email has been sent to fully explain and suggest the way to handle the issues for you. Thanks!
Buggy as different offers showed at checkout. Customers were able to get the free offer without buying the product. Horrible communication. Offers stopped showing expired but was not. Catalog Gift showed variations on page with would slow page down. Support is sparse at best. Removed Free Gifts and went with another upsell discount app.
We are sorry for your unhappy experiences with Free Gifts app. Could you please let us know which product that you used to test so that we can help test and give a proper solution to?
Our working time is from 8.30 am-6pm (From Mon- Sat Noon, GMT +7), any email sent within the time will be responded quickly. Please write to us at support@secomapp.com for more free close assistance. Thanks!
Bad support, dont reply to email properly and won't even help fix the problem. Waste of money
We are sorry for your unhappy experiences with Support team. And we believe there might have been misunderstanding or missed mails. Because we provide free support everyday (from Mon-Sat Noon) We have sent you a follow-up email. Please search emails from our team email support@secomapp.com. Thanks!
DO NOT INSTALL Continued to function after being uninstalled. Couldn't get it turned off. Worst app I have ever used.
Hi Cornbread Hemp™,
Glad to know that the thing has been resolved already! If you need any further assistance, feel free to reply to ticket #130030 and our team will always be more than willing to help!
Richard
Customer Success Manager
We had the developer help install but it's still not working. When we drop the cart below the required amount to receive the free gift it stays in the cart even though the customer has spent less than the threshold.
Do not recommend this app. App was not ready upon download. Had to give permission do developer to finish installation and then once fully installed customers were unable to use the checkout button on our store resulting in frustration and loss of sales. This was not fixed for hours after problem was noticed and we did not hear back from Secomapp for far too long after this occurred, only received auto generated emails until after our store had closed for the day. Would have been nice to talk to someone over the phone about our problems but no phone number can be found online. Using this app has brought me doubt to use any third party apps on Shopify.
So sorry for your unhappy experience.
Sorry that we are only available and will quickly respond to all your request within our working hours (8.30am -6pm – GMT +7). We have checked carefully and fixed all of your issues. Supporters also emailed and inboxed your Fanpage to follow up your case promptly. Please check and let us know if you need any support.
Update - The developer writes our our on all possible channels to revise the review. He is looking for the founder of the store.
We feel harassed
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We didn't like suport and also the app. It's not easy to use and it's old fashioned. We do not recommend!
Hi Zaphino,
Our team at BOGOS is very sorry for your unhappy experience with the app and our support. We took your question very seriously and have taken measures to improve our service.
David from our support team has reached out to you via email for more details.
We hope you can check his email soon so we can resolve the misunderstanding for your store.
Thank you for your patience and understanding!