BOGOS.io Free Gift Buy X Get Y
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I was thoroughly impressed with the quick and efficient customer service provided by this app and the support team. The user interface was easy to navigate, and the support team was knowledgeable and responsive, addressing any technical issues I encountered promptly and effectively.
That being said, I did come across one minor issue that I feel could be improved upon. It appears that the app does not offer the option to set different messages for the gift sliders, instead relying on a global message to be displayed regardless of the activated offer. This could potentially limit the ability of users to customize messages to specific gift offers.
Despite this drawback, the app's overall functionality and outstanding customer service more than make up for it. The app's team was able to address my concerns in a professional and courteous manner, making the process smooth and stress-free.
Good day Bogotestcpl,
I just want to say thank you for your kind and helpful feedback about our app. Our team has noted your recommendation about gift slider title, and we will definitely keep it in that mind as we work on improving the app. We always try our best to provide the most satisfactory support for our awesome customers, so your review means a lot to us.
If you have any questions, please contact us via our live chat or email us at support@secomapp.com. We are always ready to support our customers!
Best wishes,
Hannah
BOGOS - Customer Support Team.
So far it seems to be the perfect solution for what I was looking for.
There were some initial issues that needed resolving but Louis Tong was extremely helpful and has helped resolve several issues, all within a few hours of contacting him.
I do think it's a bit overpriced though. With a price reduction this could be the perfect solution for many store owners.
The staff helped me install it. This was very useful and saved me a lot of time
Still an issue when offering gifts from a product category. Support is aware of it.
Otherwise great app.
I am rating it 4 star since I haven't explored all its features. I haven't even use it on actual or live promotion so I cannot leave enough feedback for now.
Thank you for your review! We are constantly working on improving our product and we value your feedback.
Staff super atencioso, prestável e rápido nas respostas. Do melhor suporte ao cliente que já tive! Em relação à App, podia ser mais completa e trabalhar melhor o design e a disposição dos produtos, ocultando os que se encontrem esgotados.
Hi SANJO,
Our team is always grateful to have you with us and it's always our pleasure to be with you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.
If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!
Best regards,
Sam
Free Gifts - Customer Support Team.
the app is still raw and need more refinement. But the team has been super supportive to help us. All problems were sorted out and fixed. Recommend!
Hi Amile,
We appreciate you taking the time to leave such a thoughtful comment! We will undoubtedly continue to strive to improve the features and experience for our devoted customers.
Please contact us via live chat or email at support@secomapp.com if you require any additional assistance. We are always ready to help. Our primary goal is to provide you with the best possible service!
Best wishes!
Luz
Free Gifts - Customer Support Team
We used the app's services to set up a gift with purchase for a campaign. We had some issues with order processing due to settings in the app and (mainly) David from BOGO was happy to help! We got quick responses at all hours and they are quick when it comes to finding solutions. We eventually found a way to fix the issue!
Hope you are having a wonderful day,
We really appreciate you for taking the time to provide such a nice remark! David would be ecstatic! We will definitely keep working harder and harder to improve the features and experience for our loyal customers.
If you require any more assistance, please contact us by live chat or email at support@secomapp.com. We are always willing to assist. Our number one objective is to provide you with the finest service possible!
All the best!
Steven
Free Gifts - Customer Support Team.
I am pretty happy about this app, and the customer service ! Louis has been awesome with me. Now I will check if this app is able to convert my customers !
App was great. It was really the only one that could do exactly what I wanted. I found it to be a bit expensive considering that in shopify you have to buy apps pretty much for everything and I did get an enormous amount of feedback request emails.