Kokonaisarvio
4,9
Lukumäärä luokitustasoa kohden
  • 91 % arvioista on 5 tähteä
  • 5 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 3 % arvioista on 1 tähteä
4. toukokuu 2016

I certainly did not have the same experience as everyone else. What happened is that one of the developers created a freebie variant for one of my products. Before I had a chance to test the app, the freebie product was NOT hidden from my store, allowing 2 customers to successfully add that product to their cart WITHOUT satisfying any of the conditions for the freebie. After explaining the problem to development, I removed the freebie product and asked them to go over their changes again. And they did - and AGAIN they added a freebie product without later on HIDING that product from the store, AGAIN resulting in customers finding the freebie, and adding it to their cart. A few orders had to be canceled because of this carelessness.

Retro City Sunglasses
Yhdysvallat
2 päivää sovelluksen käyttöä
Secomapp vastasi 15. heinäkuu 2019

We are so sorry about this incident. We have upgraded Free Gifts app with a specific feature as an optimal solution to this issue. Please write to us at support@secomapp.com for more free close assistance.

6. toukokuu 2020

Was not a great experience. The interface doesn't initially align with store design. Even with support trying to fix fonts and colours, it doesn't look professional on my customer's end. Then removed the app and it got messy. Code left everywhere. App creates free variants alongside normal variants that were left live on the store. Had customers buying 'free' items before I could find them all! Angry customers wanting to know why they couldn't get all their multiple free items they ordered. Never really got to test how well the app functions in-cart. Thankfully I had backed up the store and could revert, but had to manually scour every product to delete all the free variants!

BabiesAfrica.com
Etelä-Afrikka
Päivä sovelluksen käyttöä
Secomapp vastasi 8. toukokuu 2020

Sorry for your unhappy experience. As we have checked, the latest conversation between us is from several months ago. Because the team has not heard from you since then, we have not been updated with your situation yet. If you still want to go with us, please drop us an email to support@secomapp.com. We'll help you solve everything with our best.

26. elokuu 2022

The apps should have more additional rules to be included. I expected more with this monthly rate price. But overall, the discount rules offered should be sufficient for most stores. On the other hand, support was quite fast and helpful!

Suu Balm®
Singapore
Päivä sovelluksen käyttöä
Secomapp vastasi 12. syyskuu 2022

Dear Suu Balm®,

We are grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Hannah
Free Gifts - Customer Support Team.

3. helmikuu 2018

What a joke. It doesn't do what it advertises to do.

Stellar Skin Care
Yhdysvallat
Päivä sovelluksen käyttöä
Secomapp vastasi 15. heinäkuu 2019

We are sorry that your experience with our app was not up to the mark. Actually your products exceed our app capability.
The app can only help you create the promotion rules for about 100 products (The number varies based on your specific product's variants)

Anything else that you find not matching with the information on Shopify app store, please let me know at support@secomapp.com to make it all clear for you. Thank you very much!

29. lokakuu 2018

DON'T DO IT!! I had to get a support person to update my liquid to get the app working. But during the set up and test process, some of my products ended up being listed for FREE! Luckily someone I knew spotted it and alerted me in time. The extra variants they added for the discounts were overriding the price. So lucky I was able to run around and delete what they'd done before anyone tried to buy something for nothing. Very very stressful experience. Would absolutely not recommend.

Pretty Without Pink
Australia
Noin 23 tuntia sovelluksen käyttöä
Secomapp vastasi 15. heinäkuu 2019

Thank you for the review. Sorry for the trouble you had faced in the past but we have already improved our application and make sure that you will not face the listed issue again. Don't hesitate
to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.

25. heinäkuu 2017

The app page says they offer 14 days free trial, but when I tried to install the app, it said that I will be charged the next day and I have only 1 day free trial.
Not good.

Takeagem
Yhdysvallat
Noin 23 tuntia sovelluksen käyttöä
Secomapp vastasi 15. heinäkuu 2019

Thanks for your review so I have a chance to make it clear for you.
You are only have full 14 free trial days for the first time you've added the app. Trial days will be kept auto counted down for next time you re-add it (if any).
Please reach us at support@secomapp.com to request a trial renewal on your shop.

Muokattu 5. syyskuu 2017

the worst app on shopify, they make you look for thinks that your theme does not have and the one that the theme has when you add coding just mess your shop...NO GOOD.

Now I believe that the five stars review are paid review!

Gsdesing
Yhdysvallat
Noin 22 tuntia sovelluksen käyttöä
Secomapp vastasi 15. heinäkuu 2019

We're sorry your experience with our app was not up to the mark. It would be better if you let us help you install liquid code. Please leave the work for us to avoid any unexpected troubles and reach us at support@secomapp.com to grant us the access to your store. Thanks!

19. marraskuu 2021

Great app but the support is even better. Helped me set up what I thought was a tricky offer. Great work.

EAC Animal Care New Zealand
Uusi-Seelanti
Noin tunti sovelluksen käyttöä
Secomapp vastasi 19. marraskuu 2021

Good day to you EAC Animal Care New Zealand,

Thank you so much for leaving us so awesome a review! Our team will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers!

If you need further support, we will always be waiting for you at live chat or support@secomapp.com. Your satisfaction is always our highest priority!

Best regards,
Rio
Free Gifts - Customer Support Team.

Muokattu 22. marraskuu 2016

Installation resulted in an over-write of our system configured base currency (Euro), which displayed prices to our EU customers in US Dollars for over 4 hours. Highly unprofessional.

Barhealy
Irlanti
Noin 10 tuntia sovelluksen käyttöä
Secomapp vastasi 15. heinäkuu 2019

We are sorry for your unhappy experiences with Free Gifts app. This issue has been totally handled by now. If you still find it in any case, feel free to reach us at support@secomapp.com

18. tammikuu 2021

Horrible experience. They completely messed up my cart and when i add products to the cart, it doesn't update. Reached out to support and they said they backed up my theme, but they backed up my theme incorrectly. All the changes made were also in my "backup" theme. I had to manually revert all of the code they made and guess what, it all started to work again. I spent 3 hours trying to fix all of this and all customer support said during this time was that it wasn't their fault. Well I just fixed it by reverting all their code, so yes, it was their fault.

Stickie Tech
Yhdysvallat
Noin 5 tuntia sovelluksen käyttöä
Secomapp vastasi 18. tammikuu 2021

Hi there,

I'm sorry for the unhappy experience you are having. We've been trying to connect you via the ticket number 90925. Could you please check it and let us know your thoughts? Thank you so much!