BOGOS.io Free Gift Buy X Get Y
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
Arvostelut (2 336)
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This app provides much needed functionality to Shopify, and the customer support is great! They helped us get things going even though it was late at night, and we got our sale up on time!
It's a great App to add free gifts. Ann and the rest of Devs helped out a lot in customizing the app to match my theme.
Good day Jurassic Studio,
You made our day with your trust in Free Gifts app and your awesome review! Our team, especially Anne, is all happy to know that we could support and satisfy you!
If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We are always happy to assist you!
Best regards,
Hannah
Free Gifts - Customer Support Team.
We originally wrote a 5-start review but that was mostly down to the very good support that we received in setting up this app.
Now that we've been using it for a while here's a more accurate review.
Like too many of these Shopify apps it simply does NOT do what it is supposed to do. Integration with Shopify is awful and had has cost us 100's of hours in unnecessary customer support where the free gift hasn't triggered.
We are still using the app ... but that's only because we haven't really had the time to search for something better.
Certainly would not (and have not) jump at taking any other apps from these guys. Just too full of bugs and shortcomings. It's about a year since we started using this and haven't seen any real fixes for the terrible deficiencies.
Shame. Could be really good.
it took a little bit to get this working properly, (as we needed it) but it seem to be going good now.
support was delayed by time zones but helped us a lot.
David & Ellies customer service was brilliant! We had a few questions & tweaks to suit our sites theme we wanted made and they responded promptly and got everything sorted for us quickly. The app gives you plenty of control over rules for different offers. Would highly recommend!
Hello, DW Tool Shop,
We appreciate you taking the time to offer such a well-thought-out feedback. For our devoted consumers, we will surely keep striving to enhance the features and experience. David and Ellie are grateful for your review and are delighted to be of assistance.
Please get in touch with us via live chat or email at support@secomapp.com if you need any more help. We are always ready to help. Our major objective is to give you the finest service we can!
Best wishes!
Hannah
Free Gifts - Customer Service Team
Installed this app 7 hours ago. Have been in touch with the support ever since. I am facing three different issues. I have been assured that the issues are solved, but they simply are not. So I reached out to them again. They again assured me its fixed. But they are not. Struggling with this back and forth now for several hours. From an app that charges 50 euros per month i expect that it works straight away.
We apologize for not meeting your expectation during our session yesterday, William Walker.
The request took us multiple attempts to complete as there was an issue with the Cart message not being rendered in sync with the script of your Cart drawer. Thanks to your kind cooperation in pointing out the problem, we were able to catch the bug and resolve it soon after. We have also included more information and details in our support email #138713 for your convenience. Could you help us check your mailbox?
We really look forward to your response!
Richard
BOGOS - Customer Success Manager
This is my favourite free gifts app! I don't love that the install requires code changes in so many places of my theme, or that each time I click 'APPLY' it re-installs the gift code in a place that I don't want it installed, but other than that it is quite robust and reliable and makes it easy for my customers to opt into their gifts. Thanks.
Dear Woohoo Body + Happy Skincare,
We are grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.
If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!
Best regards,
Sam
Free Gifts - Customer Support Team.
Amazing, support and app features look amazing, last-minute changes and support sorted them immediately
Good day to you Peachylean Ireland,
Thank you so much for leaving us so awesome a review! With your precious feedback, it motivates us, especially our developer team to keep on improving the app everyday!
If you need further support, we will always be waiting for you at live chat or support@secomapp.com. Your satisfaction is always our highest priority!
Best regards,
Rio
Free Gifts - Customer Support Team.
John and his team are great guys, and responded quickly to help us get the app installed and running correctly in our store. John helped to create a custom Catalog discount and modified the free item selection window to best fit our cart/theme.
CoolwayUSA
http://shop.coolwayus.com
Brian s a great agent. He assisted me with the setup and everything's works fine! Thank Brian you deserve a raise in pay!