BOGOS.io Free Gift Buy X Get Y

BOGOS.io Free Gift Buy X Get Y

Arvostelut (2 337)

Kokonaisarvio
4,9
Lukumäärä luokitustasoa kohden
  • 93 % arvioista on 5 tähteä
  • 4 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 2 % arvioista on 1 tähteä
25. marraskuu 2021

Just starting with this app, but the functionality seems to be very good and my support experience with Robert was excellent. Quick, efficient and friendly, with all issues quickly solved.

BITEKNIGHT
Yhdysvallat
Noin 9 tuntia sovelluksen käyttöä
Secomapp vastasi 26. marraskuu 2021

Dear BITEKNIGHT,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Ellie
Free Gifts - Customer Support Team.

16. tammikuu 2019

this app is terrible. I wanted to try it out but they only offer 24 HRS free trial!!! who does that?! all apps offer at least a 7-day trial.

Herba Terra Organics
Yhdysvallat
11 päivää sovelluksen käyttöä
Secomapp vastasi 15. heinäkuu 2019

Thanks for your review so I have a chance to make it clear for you.
You are only have full 14 free trial days for the first time you've added the app. Trial days will be kept auto counted down for next time you re-add it (if any).
Please reach us at support@secomapp.com to request a trial renewal on your shop.

2. lokakuu 2017

I signed up for a free trial, and tried a small gift with purchase promotion. The app stopped working after a few hours of my sending out an email campaign, coincidentally, after installing the app, we received several phone calls that our website was not working, and when I contacted support, there was no response. Needless to say, we deleted the app and will not be continuing.

Shop Lollaland Com
Yhdysvallat
11 päivää sovelluksen käyttöä
Secomapp vastasi 15. heinäkuu 2019

Thank you for the review. Sorry for the trouble you had faced in the past but we have already improved
our application. Please don't hesitate
to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.

Muokattu 28. lokakuu 2018

Installation and overall support were quick. However, the app didn't function as well as I expected.

TAG Collective
Irlanti
11 päivää sovelluksen käyttöä
22. heinäkuu 2017

Do not use this company! I asked them to install a simple discount - buy a t-shirt collection and then get 25% off any other single t-shirt,. After three days of email exchanges they told me they couldn't create my discount - then suddenly on my store without any notification from them OR PERMISSION from me - they had created new variants on all my products giving customers 25% off. ALL PRODUCTS!!!!!!!!!!! I have had to refund orders rather than fulfill them as the variants installed by Secomapp meant I was trading at a loss - which as we all know - is bad news. Terrible, appalling customer service and a terrible product. AVOID AT ALL COSTS.i did try and communicate with their CEO before writing this review and his response was so poor i felt compelled to write this review, Really folks - do not waste your time and money with this company

Colour Is Sound
Yhdistynyt kuningaskunta
9 päivää sovelluksen käyttöä
Secomapp vastasi 15. heinäkuu 2019

We are really sorry for the trouble caused. I just want to explain more details in this situation: Most promotion apps, including our Free Gifts app are supposed to create variants for gift products, which is noted in the installation guide. Now we have updated our app so that gifts base on cloned products not by variants.
We have disabled all rules when we were informed that our app did not work as you requested to avoid the situation that customers can buy discounted products.

23. syyskuu 2018

This app could have been useful in our campaign however we had a few issues with the "spend $___ get something free" linking up to our oberlo product and then to our aliexpress product order, thus resulting in the customer not getting a shipping confirmation. Could be an amazing app if there is more specific setup instructions to avoid issues like this. I just want to say that the staff are super attentive and quick to respond to any issues/needs and do there best to assist. Thanks!

Willow & Nest
Kanada
8 päivää sovelluksen käyttöä
Muokattu 20. marraskuu 2020

Worst experience ever. Installed the app but didn't work. Asked for help and there was no response until a review was given and they responded. Did some customisation work on my theme without backup and broke some codes, resulting in carousel, menu and cart issues which affected our store conversions for a week. These issues were not brought to light until Secomapp highlighted to me, claiming that they stumbled upon these issues but they're gonna fix it out of goodwill if the neg review is removed. Review was removed but errors are still not fixed. Secomapp suggest I get a dev to fix the errors. Out of desperation, we have no choice but to back date the theme that's two versions before since Secomapp didn't back up the last theme version. There's also no clear instructions on uninstallation despite asking for it on 12 Nov. Horrible experience. Use this app at your own risk.

Good Dog People™
Singapore
9 päivää sovelluksen käyttöä
Secomapp vastasi 20. marraskuu 2020


10:08 PM

Hi admin,
We're sorry for the unhappy experience you have encountered. We had backed up your theme on our local before we installed the app on Nov 12. Could you please check the emails we sent so that we can investigate the root cause and fix the issue for you?
Thanks,

Muokattu 20. marraskuu 2017

So they add another promotion code on the cart to input the code and then there is ANOTHER one at checkout both do not accept the same discounts only one works for secomapp and one works for shopify. It is very confusing for customers to have two places to put promotions. It doesn't work easily. The people working in their customer service are rude and foreign. The customer service does not get back to you quickly. All this app did for me was cause me a huge headache. Save yourself the headache and get an app that actually works and is recommended by shopify!

I called and spoke to a shopify rep and he recommended automatic discount app and it works with shopify so you don't have two different promotion codes in two different pages.

Static Threads
Yhdysvallat
8 päivää sovelluksen käyttöä
Secomapp vastasi 15. heinäkuu 2019

Sorry for your unhappy experiences. We have removed the promotion box from the app to avoid any confusion for customers. Our working time is from 8.30 am -6 pm, from Mon- Sat Noon (GMT +7). All mail requests sent within the time period will be checked and responded ASAP. Thank you!

3. lokakuu 2019

Secomapp knows their business. I have a couple of their Applications now and they work exactly as advertised. I love the Free Gifts App. It has a lot of depth which is so beneficial to one's needs. It's very user-friendly and aesthetically pleasing. Thank you, guys! I highly recommend this App.

Shape-it
Etelä-Afrikka
Noin 7 tuntia sovelluksen käyttöä
5. lokakuu 2017

The developers have been terrible. They pulled my most important item from my site and were completely incapable of getting this app to function properly on my website. They spent over a week leading me on that they could fix this and my item is still not on my site. Be careful with them. you never know what you will get and giving them access to your site opens you up to their mistakes.

Buddy Brew Coffee
Yhdysvallat
8 päivää sovelluksen käyttöä
Secomapp vastasi 15. heinäkuu 2019

Thank you for the review. Sorry for the trouble you had faced in the past but we have already improved our application to run properly on your site. Please don't hesitate to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.