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Great support! Was able to fix the issues stated. Very patient customer service as well. I recommend this app to the ones always giving freebies :)
Good day to you, Ausnew Home Care!
We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services.
You are always our pride and joy! Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you!
All the best,
Sam
Free Gifts - Customer Support Team.
It worked well for about two weeks. After that, something broke and all of the items in the special offer, you could add to your cart for free. after escalating it to their support, they started working on it - next morning they said its fixed, after I checked it was not fixed. I escalated it again, AGAIN after 1 day, they said now its fixed, only to find out today its not fixed. they are not even checking after their fixes. yes. their support is friendly, and quick to reply, but this situation is making me move away
Hi Admin,
I'm truly sorry for the unhappy experience you have encountered with our app. Our team has already resolved that and checked all other product pages and they are working properly now. If you need any further assistance, feel free to let us know and we would be more than willing to support you!
This app and team behind the app are amazing! The functionality I wanted was available in the previous version of the app, so after I mentioned the request they went in and built it out for me within the week! I now use this app to give away free gifts for both standard purchases and a special gift for people who sign up for a subscription through our third party subscription service. It's super simple and easy to use. I would highly recommend!
Hi BuzzFit,
Thanks million to you for your trust and patience to us! We believe that your suggestion to bring back a feature in our app is gold and other customers can also find it easier to make our app work with subscription products.
Should you need our support, please feel free to drop us a message on live chat or email support@secomapp.com. We are always willing to give you a hand!
Cheers,
Robert
Free Gifts - Customer Support Team.
The support is super fast and super-efficient. This is my 2nd time installing this app. I couldn't find any other free gift app that can match this app's features.
Dear Online Innersejuk Store,
Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app.
Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.
Best regards,
Trix
Free Gifts - Customer Support Team.
Great support. Setting up was easy. No bugs so far, we just set it up in a matter of minutes and lets see how it goes from here. UPDATE after 2 weeks: After using the APP for 2 weeks, we encountered the first serious bug, people were able to add the gifts to their cart without reaching any treshhold. After looking at negative reviews, I see the problem is fairly common. However, after reporting the BUG, they supposedly fixed it, but after checking it was not fixed. Then again I reported it, then again after 24hours I get notified that its fixed.... but again... just to find out, that its still not fixed. either they do not even check after they "fix" things.... or they dont know how to fix it. This is getting ridiculous. At this point, we lost trust in their devs and will most definitely move away to a different app.
Thank you very much 4Endurance Italia,
We were thrilled to get such positive comments!
Thanks to your efforts, we are now even more motivated to improve our services in the next days :D
Please get in touch with us via Live Chat or email at support@secomapp.com if you need assistance.
Enjoy your wonderful day!
Dave
Free Gifts - Customer Service Team
Easy to use. Kind support. Quick response.
I had problem to set what I wanted, but could easily solve problem by customer support in a day.
Good day to you Puremer Japan,
Our entire team really appreciate you for taking the time to provide such a nice feedback! We will definitely keep working harder to improve the features and experience for our loyal customers.
If you require any more assistance, please contact us by live chat or email at support@secomapp.com. We are always willing to assist. Our number one objective is to provide you with the finest service possible!
All the best!
Hannah
BOGOS - Customer Support Team
I just began using the app, but so far so good. It has done everything we have needed in a very easy and intuitive way.
Customer support for liquid modification was installed fast and efficiently.
Thank you Secomapp
Cool app, which offers many features. I have already sent an email campaign with the links for a free gift, and the response was very promising, so that I will continue with promotions. However, the app is very robust, and you need to be a tech guy. I think I am kind of, but it was still too much. Fortunately, Peter from Secomapp tech support was fantastic and very helpful. He installed the app quickly and also created some test campaigns that I did not have any problems to make my own. Thanks for that!
Super useful app! We have used it for several email campaigns, which were very profitable. It is tricky to install the app, though, but Peter from support was great, he helped us a lot and ensured that everything went smoothly. I would give 4 stars due to the tricky installation, but one star goes to Peter and his support.
Cool app, handy for email campaigns. The only negative thing is the installation. It's a bit confusing, but Peter on support helped me a lot and did all the hard work. Thanks!