Recensioni (1.886)

Valutazione complessiva
4,9
Numero di recensioni per livello
  • Il 91% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 3% delle recensioni ha 1 stelle
22 luglio 2017

Do not use this company! I asked them to install a simple discount - buy a t-shirt collection and then get 25% off any other single t-shirt,. After three days of email exchanges they told me they couldn't create my discount - then suddenly on my store without any notification from them OR PERMISSION from me - they had created new variants on all my products giving customers 25% off. ALL PRODUCTS!!!!!!!!!!! I have had to refund orders rather than fulfill them as the variants installed by Secomapp meant I was trading at a loss - which as we all know - is bad news. Terrible, appalling customer service and a terrible product. AVOID AT ALL COSTS.i did try and communicate with their CEO before writing this review and his response was so poor i felt compelled to write this review, Really folks - do not waste your time and money with this company

Colour Is Sound
Regno Unito
9 giorni di utilizzo dell’app
Secomapp ha risposto 15 luglio 2019

We are really sorry for the trouble caused. I just want to explain more details in this situation: Most promotion apps, including our Free Gifts app are supposed to create variants for gift products, which is noted in the installation guide. Now we have updated our app so that gifts base on cloned products not by variants.
We have disabled all rules when we were informed that our app did not work as you requested to avoid the situation that customers can buy discounted products.

23 settembre 2018

This app could have been useful in our campaign however we had a few issues with the "spend $___ get something free" linking up to our oberlo product and then to our aliexpress product order, thus resulting in the customer not getting a shipping confirmation. Could be an amazing app if there is more specific setup instructions to avoid issues like this. I just want to say that the staff are super attentive and quick to respond to any issues/needs and do there best to assist. Thanks!

Willow & Nest
Canada
8 giorni di utilizzo dell’app
Data modifica: 20 novembre 2020

Worst experience ever. Installed the app but didn't work. Asked for help and there was no response until a review was given and they responded. Did some customisation work on my theme without backup and broke some codes, resulting in carousel, menu and cart issues which affected our store conversions for a week. These issues were not brought to light until Secomapp highlighted to me, claiming that they stumbled upon these issues but they're gonna fix it out of goodwill if the neg review is removed. Review was removed but errors are still not fixed. Secomapp suggest I get a dev to fix the errors. Out of desperation, we have no choice but to back date the theme that's two versions before since Secomapp didn't back up the last theme version. There's also no clear instructions on uninstallation despite asking for it on 12 Nov. Horrible experience. Use this app at your own risk.

Good Dog People™
Singapore
9 giorni di utilizzo dell’app
Secomapp ha risposto 20 novembre 2020


10:08 PM

Hi admin,
We're sorry for the unhappy experience you have encountered. We had backed up your theme on our local before we installed the app on Nov 12. Could you please check the emails we sent so that we can investigate the root cause and fix the issue for you?
Thanks,

Data modifica: 20 novembre 2017

So they add another promotion code on the cart to input the code and then there is ANOTHER one at checkout both do not accept the same discounts only one works for secomapp and one works for shopify. It is very confusing for customers to have two places to put promotions. It doesn't work easily. The people working in their customer service are rude and foreign. The customer service does not get back to you quickly. All this app did for me was cause me a huge headache. Save yourself the headache and get an app that actually works and is recommended by shopify!

I called and spoke to a shopify rep and he recommended automatic discount app and it works with shopify so you don't have two different promotion codes in two different pages.

Static Threads
Stati Uniti
8 giorni di utilizzo dell’app
Secomapp ha risposto 15 luglio 2019

Sorry for your unhappy experiences. We have removed the promotion box from the app to avoid any confusion for customers. Our working time is from 8.30 am -6 pm, from Mon- Sat Noon (GMT +7). All mail requests sent within the time period will be checked and responded ASAP. Thank you!

3 ottobre 2019

Secomapp knows their business. I have a couple of their Applications now and they work exactly as advertised. I love the Free Gifts App. It has a lot of depth which is so beneficial to one's needs. It's very user-friendly and aesthetically pleasing. Thank you, guys! I highly recommend this App.

Shape-it
Sudafrica
Circa 7 ore di utilizzo dell’app
5 ottobre 2017

The developers have been terrible. They pulled my most important item from my site and were completely incapable of getting this app to function properly on my website. They spent over a week leading me on that they could fix this and my item is still not on my site. Be careful with them. you never know what you will get and giving them access to your site opens you up to their mistakes.

Buddy Brew Coffee
Stati Uniti
8 giorni di utilizzo dell’app
Secomapp ha risposto 15 luglio 2019

Thank you for the review. Sorry for the trouble you had faced in the past but we have already improved our application to run properly on your site. Please don't hesitate to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.

27 novembre 2020

great app. very prompt support. this app requires some simple edits to your liquid files..ours wasnt quite as standard. opened a ticket and they went in and set it up completely free.

Edgevale
Stati Uniti
7 giorni di utilizzo dell’app
Secomapp ha risposto 3 dicembre 2020

Thank you! I really appreciate your review. We are continuously striving to serve you better.

8 gennaio 2018

I wasn't able to execute the free gift experience that I wanted, and when I requested specific help regarding the deal I wanted to build, the person helping me responded with generic information and created a generic deal rather than assist me on what I was asking for help with. Probably useful for very simple deals, but I deleted the app and wasn't able to use it for my deal. Not my favorite.

Leafly
Stati Uniti
8 giorni di utilizzo dell’app
1 maggio 2023

Very quick and easy set up. I had a small issue with my cart(I believe caused by the theme being used, not the BOGOS app) and their support team took care of it very quickly.

Unique eCigs
Stati Uniti
Circa 6 ore di utilizzo dell’app
Secomapp ha risposto 4 maggio 2023

Hi Unique eCigs,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Hannah
BOGOS - Customer Support Team.

Data modifica: 22 novembre 2017

***Update*** Just when you thought it couldn't get any worse... After 3 days of this app throwing errors and giving away free products, bum code being installed multiple times, generally destroying our store and us banging our heads against their support staff in vain attempts to get get thing fixed we told Secomapp to uninstall CAREFULLY. Guess what - they screwed that up too!! - we are now getting liquid errors and our store is broken.

Save your Sanity, save your business DO NOT GO NEAR THIS COMPANY they are cowboys.
Astounded that companies like this get to provide apps for businesses that are actually trading. Shopify, you need to vet your App suppliers much better.

** UPDATE* OMG Developer was sent screen shots of issues for the 7th time - yes, 7th time - still no joy, unbelievable. About to stick head in oven.

DO NOT Install this APP!
Experience has been an absolute nightmare, communications with the developer have been repeated 5 times now and still the app is not working correctly. After spending days tying to get this up and working correctly the developer left a test free gift on last night - my customers bought heaps of free product presented buy the faulty app.
Still not fixed and our store is showing free variants still.

During install (the second time) poor / broken code saw our store throwing random pricing errors for a day. Questions the developer multiple times and still do not have an answer.

Our in house developer has been mopping up after this app for two days

Communication is a nightmare

The repeated back and forth is unbelievable - I am loosing the will to live.

Do no touch this app with a barge pole.

Swiftoutdoors
Nuova Zelanda
6 giorni di utilizzo dell’app
Secomapp ha risposto 15 luglio 2019

Thank you for the review. Sorry for the trouble you had faced in the past but we have already improved
our application. Please don't hesitate
to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.