BOGOS.io Free Gift Buy X Get Y
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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Downloaded the app yesterday and emailed support to install update. It was done very quickly. Brian even created 2 example rules in our store! Excellent service! We can't wait to give this app a test drive.
The app is easy to use, and the support team is very responsive and helpful! This seems to be the best app if you need to boost your sales and conversions.
The apps should have more additional rules to be included. I expected more with this monthly rate price. But overall, the discount rules offered should be sufficient for most stores. On the other hand, support was quite fast and helpful!
Dear Suu Balm®,
We are grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.
If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!
Best regards,
Hannah
Free Gifts - Customer Support Team.
REALLY useful and perfect Customer service, Thanks for the help "Anne" !
Fantastic support! We did a few testings with FreeGift and love the flexibility of app, most importantly the support given is one of the best we have had. Even though eventually we didn't go with it (due to differing requirement), would definitely recommend them to anyone - your store is in good hand!
Awesome customer service. Actually the best I've ever dealt with on Shopify
This app has by far the best customer service of any that ive tried before.
The developers, Brian specifically, was extremely helpful getting the app(which works perfectly) setup, I had an issue with my theme, not the app, that he resolved. Anne was also very helpful and quick to reply and made sure everything was in order.
Edit: Back to add some more info, I have used this app to do a free gift over xx amount, and it works great, if the cart value gets reduced, and the gift automatically removes itself. It can also do multiple offers at once, where the customer can get a gift for over 50 or a different gift for over 100, or it can be set to give both gifts if they go over 100. It can also give gifts to first time customers, and only show that offer to first time customers.
DON'T DO IT!! I had to get a support person to update my liquid to get the app working. But during the set up and test process, some of my products ended up being listed for FREE! Luckily someone I knew spotted it and alerted me in time. The extra variants they added for the discounts were overriding the price. So lucky I was able to run around and delete what they'd done before anyone tried to buy something for nothing. Very very stressful experience. Would absolutely not recommend.
Thank you for the review. Sorry for the trouble you had faced in the past but we have already improved our application and make sure that you will not face the listed issue again. Don't hesitate
to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.
Great App! With great customer support thanks to ANNE for making me understand every single thing & explaining again & again to me & helping me out in every single detail as this app was new to me.
Dear Harbour 9,
Thank you so much for your awesome feedback on our app and support! We could not be happier that we can accompany you and could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving Free Gifts app.
If you need our support, we will always be ready to give you a hand via our live chat or support@secomapp.com!
Best regards,
Hannah
Free Gifts - Customer Support Team.
I want to say that they are very dedicated, help me solve problems, help me customize functions, the service is very good, and the action is very fast.
Dear TAANAA JEWELRY,
Thank you so much for your awesome feedback on our app and support! We could not be happier that we can accompany you and could assist you promptly. Thanks to your precious support, we are encouraged to work harder on improving Free Gifts app.
If you need our support, we will always be ready to give you a hand via our live chat or support@secomapp.com!
Best regards,
Trix
Free Gifts - Customer Support Team.