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Support team was excellent! Worked through all my challenges very quickly and had a super competent dev team that were able to customise certain elements.
Excellent service and excellent app!!!! Worth every penny!
What a perfect app and what a perfect customer service. We had some design requests which they fulfilled for us. App works good as wel and the pop-up feature for free gift selection is a real nice extra in comparison to other apps.
This app is a game-changer! I have been using over 3 years and their customer support is just the best! They help you with everything you need! Amazing support. Thank you, Mina!
Though some unpleasant experiences happened before, I must say BOGO has a good support team. Timely response even at the weekend. Thanks MINA for her help:)
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Very unpleasant use experience. The use experience is not well designed enough that permitted non-target audience of our campaigns to get free gifts. This has caused us huge losses.
Hi EcoFlow Team,
I'm really sorry for the inconvenience! Our team has sent you a message via both Live chat and email to resolve the problem. Could you check your mailbox and let us know your thoughts?
I look forward to your response!
Regards,
The BOGOS Team
I would highly recommend this app to anyone interested in offering a free gift with purchase. The team is based in Vietnam, but they have someone working US-friendly hours that is available for live chat and helps convey asks to their dev team for when they come online during Vietnamese working hours. We had some dev asks and they were extremely quick (less than an hour) to help solve them. I'm blown away by how helpful and nice the team is. Very excited to make use of the app.
Greetings, Ornot Online Store
We here at BOGOS love the great vibes you're sending our way:D
We are ecstatic to learn that you are pleased with our assistance!
Our staff will continue to strive for greater excellence in order to improve our service!
Please contact us by Livechat or email at support@secomapp.com if you require assistance.
Regards,
Hannah
BOGOS - Customer Support Team
I set this up for black friday sales trying to do a buy product get a gift free because shopify doesn't have that feature. We started receiving orders without the gift and it would have been a lot of manual cancellations and duplicating orders if I didn't find this app. I requested help setting up the app and Mina resolved my problem in 5 minutes. Thanks so much!
Mina provides exceptional service!
David , great support
Great! Although it was my own fault the team helped me instantly with the solution. I can highly recommend this app.