Valutazione complessiva
4,9
Numero di recensioni per livello
  • Il 91% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 3% delle recensioni ha 1 stelle
26 marzo 2021

App is used mostly for gift with purchase promos and it works well. Customer support goes above and beyond to always help - Robert is always awesome.

NEST New York
Stati Uniti
Quasi 4 anni di utilizzo dell’app
Secomapp ha risposto 26 marzo 2021

Dear NEST New York,

We are grateful to have you with us and it's our honor to serve you. Although we have received your wonderful review, we acknowledge that there are some points we need to improve in order to make our customers fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are always ready to support you!

Best regards,
Trix
Free Gifts - Customer Support Team.

18 dicembre 2018

App works as advertised and the customer and technical support has been excellent. Only giving 4 stars because the default styling of the gift widget is pretty ugly and I had to do a fair amount of css to make it look acceptable, however it is nice that the style is customizable if you know CSS. Also, if you add a new product to your store that you want to qualify for triggering an offer, the app doesn't auto sync it.

Paskho
Stati Uniti
Circa 3 anni di utilizzo dell’app
25 aprile 2023

I have to thank both David and Louis for helping me install and get my first offer on our website today, they have both been very helpful, knowledgeable, and also patient with me. The app is now up and running and I have my first 2 offers on so let's hope it brings in some sales, I have given it a 4 star rating as there is a couple of limitations to headings and such like which David has told me they are working on that would improve the app.
Kind Regards Mick, Collared Creatures

Collared Creatures LTD
Regno Unito
Oltre 2 anni di utilizzo dell’app
Secomapp ha risposto 25 aprile 2023

Hello Mick!

This is Hannah from BOGOS Support team, and I just wanted to pop in and say thank you for your kind and helpful feedback about the app. David and the rest of the team have taken note of your recommendations about the headings, and we'll definitely keep that in mind as we work on improving the app. We're always striving to provide the best possible experience for our awesome customers (that's you!), so your input means a lot to us.

We're really excited to work with you on the gift campaign! If you have any further questions, please contact us via live chat or email at support@secomapp.com.

Best wishes,
Hannah
BOGOS - Customer Support Team.

4 maggio 2017

Secomapp's Free Gifts app is a fantastic concept with almost perfect execution. I've been using their app for well over a year now and have seen it evolve. The team is always responsive when it comes to customer service. The app is very flexible and allows for a lot of creativity with promotions. My only 2 gripes are when a customer meets the criteria for a free gift, it can sometimes take a few extra seconds for the gifts to load in the shopping cart, which, from a UX standpoint results in the occasional customer complaint. Also, if I'm offering free gifts on two separate products, it gets confusing as to what the customer is getting and why. All in all, I'm happy!

Bodyhealth Com
Stati Uniti
Oltre 2 anni di utilizzo dell’app
18 dicembre 2020

This app is fairly easy to use and whenever I've had issues with liquid code that were above my paygrade, the developer team was able to fix my issue quickly and effectively.

CRISLU
Stati Uniti
Oltre 2 anni di utilizzo dell’app
Secomapp ha risposto 21 dicembre 2020

Thank you! I really appreciate your feedback. Our support team would definitely be happy to read your review.

28 settembre 2019

This app has good support from the developers. They respond to requests promptly, and provide ample support for the app. It functions well, although there could be better controls to customize the look without using custom css.

Amazing-Solutions.com
Stati Uniti
Oltre 2 anni di utilizzo dell’app
17 novembre 2016

Support is great! App works well and works great with multiple Promos at the same time. Only reason for not 4 stars - would love the ability to run promos for buy x get y for specific dollar value.

Calendar Club
Canada
Oltre 2 anni di utilizzo dell’app
22 giugno 2021

Membres du support très réactifs en cas de besoin, disponible et travaillent efficacement. je recommande !

SOSkin
Francia
Oltre 2 anni di utilizzo dell’app
Secomapp ha risposto 22 giugno 2021

Dear SOSkin,

We are grateful to have you with us and it's our honor to serve you. Although we have received your wonderful review, we acknowledge that there are some points we need to improve in order to make our customers fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp.com. We are all looking forward to having a chance to support you further and get you fully satisfied.

Best regards,
Rio
Free Gifts - Customer Support Team.

Data modifica: 1 dicembre 2017

Nicolas is a star. Prompt response from customer service. Query resolved!

Headphone Zone
India
Circa 2 anni di utilizzo dell’app
28 dicembre 2021

Overall experience with this app is good. And the support team are prompt to assist to solve any set-up issues.

Triumph Malaysia
Malaysia
Circa 2 anni di utilizzo dell’app
Secomapp ha risposto 10 gennaio 2022

Hi Triumph Malaysia,

Our team is all grateful to have you with us and it's always our pleasure to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Sam
Free Gifts - Customer Support Team.