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Seriously hands down the best customer service! The app seems to be able to do everything that I need, it's simple to use and as someone who is slightly umm technically challenged, the support was top notch. I managed to get exactly what I wanted and needed in minimal time supported by friendly and patient staff. I really recommend this app! Oh and Robert is awesome!
Thank you so much for your review! Our Support team will definitely be glad to read it.
It's a very useful app. simple and easy to set up. The support team reacts quickly and efficiently.
NICE WORK! WELL DONE ~
Hi SOCIE Select,
You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that you are satisfied with the app and it is our pleasure to support you in your business!
If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We are always ready to assist you!
Best regards,
Martin
Free Gifts - Customer Support Team.
The support team was fast and helpful and got my app set up quickly.
The App allow customers to place 0 value orders of our gifts for campaign. The loss we had suffered from this app far exceed the app cost.
We do not recommend this app to anyone.
Hi EcoFlow,
I'm really sorry for the inconvenience. Our customer success manager has sent you an email to resolve the problem and clarify the Fraud order protection feature that we have. Could you help us check your mailbox?
Regards,
The BOGOS Team.
App works as advertised. Great support. No localization issues which is an exception for most Shopify apps.
言語の問題もあり設定に困っていたところ、とても迅速かつ丁寧に教えてもらい助かりました。キャプチャなど画面での説明も使ってもらい無事に解決しました。
まだプロモーション前なので実際に使うのが楽しみです！
We use this app for most of our promotions! There are a lot of capabilities for different types of promotions, however, there are some limitations. The support team is AMAZING and super helpful in sorting out any issues you may have. I would highly recommend it. One thing to know is the app devs are over seas, so sometimes getting things turned around may take more than business 1 day, as devs are not online during our day ( I'm in EST time zome). But other than that they have been great to work with!
Hello, Velour.
This is Customer Support Team - Free Gifts. Thank you so much for your kind words about the Free Gifts app, as well as your helpful feedback. There is still much room for improvement, so we will work tirelessly to improve the features and experience for our valued customers.
If you have any further questions, please contact us via live chat or email at support@secomapp.com. We are always willing to help!
Best wishes,
Dave
Free Gifts - Customer Support Team.
I downloaded this this app to offer a Free Gift with purchase and needed help getting started. I clicked on the live chat(bot) thinking I would just get the usual links to their FAQ's and then need to leave my email for someone to email me back in 24-48hrs, but then I got Ellie from the support team (even though it was out of working hours there) who helped me with everything and even got one of the developers to change something for me ON THE SPOT - like WOW! It was a very minor change but they were super happy to do it and it took them no time. I am really impressed with the service so for that I give 5 gold stars. As for the app itself, I have only just started to play around with it, but so far so good :) But highly recommend their super support team!
Good day to you LO & BEHOLD,
We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services.
You are always our pride and joy! Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you!
All the best,
Robert
Free Gifts - Customer Support Team.
Wow! A++ thank so much for this app! This Free Gifts app is Amazing! I'm amazed at how fluid and seamless this app is. It actually does what no other app could do for us, Just place a free gift instantly in the cart! and the support is fantastic, They were able to customize some code for our store. I can see that a lot of thought was put into making features that actually work. I would definitely recommend this app to anyone on Shopify. We look forward to seeing more apps come from y’all!
From all the guys (and girl) here at https://www.brooklynfixedgear.com, Thank you!
For anyone who is looking to set up a buy X get Y promotion this is a great option. I was looking to send up a spend X get a free gift card automatically emailed to customer and this app made it possible. I needed some help and their support team guided me through.