レビュー (1,886)

総合評価
4.9
評価レベルごとの件数
  • 評価の91%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2022年11月21日

Good customers support, the app work very well and i think improve your ctr of your shop , a lot of posibilities offers

fitzyculture
スペイン
アプリの使用期間:6日
Secomappが返信しました 2022年11月22日

Hello fitzyculture,

Thank you so much for your thoughtful comments about our assistance:D
Your positive feedback has given us a boost in confidence, and we will use it to improve our services!

If you have any questions, please contact us via Live Chat or email at support@secomapp.com.

We look forward to assisting you once more!
Hannah
Free Gifts - Customer Support Team

2017年5月22日

After installing they had our site updated and ready to go within the day. The app works very well and the staff is friendly and efficient.
We aren't currently using the app but is worked how it is described. Definitely the best free gift app around.

Also works with ajax as well as the standard shopify add-to-cart forms

Hottubclub
アメリカ合衆国
アプリの使用期間:6日
編集日:2017年11月22日

***Update*** Just when you thought it couldn't get any worse... After 3 days of this app throwing errors and giving away free products, bum code being installed multiple times, generally destroying our store and us banging our heads against their support staff in vain attempts to get get thing fixed we told Secomapp to uninstall CAREFULLY. Guess what - they screwed that up too!! - we are now getting liquid errors and our store is broken.

Save your Sanity, save your business DO NOT GO NEAR THIS COMPANY they are cowboys.
Astounded that companies like this get to provide apps for businesses that are actually trading. Shopify, you need to vet your App suppliers much better.

** UPDATE* OMG Developer was sent screen shots of issues for the 7th time - yes, 7th time - still no joy, unbelievable. About to stick head in oven.

DO NOT Install this APP!
Experience has been an absolute nightmare, communications with the developer have been repeated 5 times now and still the app is not working correctly. After spending days tying to get this up and working correctly the developer left a test free gift on last night - my customers bought heaps of free product presented buy the faulty app.
Still not fixed and our store is showing free variants still.

During install (the second time) poor / broken code saw our store throwing random pricing errors for a day. Questions the developer multiple times and still do not have an answer.

Our in house developer has been mopping up after this app for two days

Communication is a nightmare

The repeated back and forth is unbelievable - I am loosing the will to live.

Do no touch this app with a barge pole.

Swiftoutdoors
ニュージーランド
アプリの使用期間:6日
Secomappが返信しました 2019年7月15日

Thank you for the review. Sorry for the trouble you had faced in the past but we have already improved
our application. Please don't hesitate
to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.

2022年2月27日

I started using this app to create upselling promotions, to reward our customers with gifts upon spending a certain threshold at our store. Whilst this app requires installing to the backend files, the support is amazing! I've had the pleasure of having Anne and Brian help me, with the entire process! They replied me really fast and helped resolve any problems or questions I had, moreover they helped me create some adjustments to our site per our request beyond the app. As soon as the installation was completed, everything worked great! I have no further feedback as everything was phenomenal!

DZAGE
中華人民共和国香港特別行政区
アプリの使用期間:6日
Secomappが返信しました 2022年3月3日

Good day DZAGE!

Thank you so much for such a lovely review! Anne and Brian will be overjoyed when they read your excellent review. If you continue to support us, our team will work even harder to provide you with better products and services.

For us, you'll always be a source of joy! Please feel free to contact us at any time by live chat or email at support@secomapp.com. We are excited to speak with you!

Best wishes,
Star
Free Gifts - Customer Service Team

2022年2月12日

Great Customer Service!! Went above and beyond from the jump. Helped me set up my sale immedietly. HIGHLY RECOMED!

D8 Gas
アメリカ合衆国
アプリの使用期間:6日
Secomappが返信しました 2022年2月16日

Good day D8 Gas,

Thank you so much for your nice and thoughtful words on the Free Gifts app. For us, it means a lot, and we'll do all we can to enhance the service for our long-term clients.

If you still have questions, feel free to reach out to us at support@secomapp.com or via live chat. We're always happy to help out if you need it!

Best regards,
Morgan
Free Gifts - Customer Support Team.

2021年11月25日

Excellent customer service and a great app for any Shopify store! I am using this app for my Black Friday promotion and the support team assisted with everything I needed to get it up and running on short notice. Highly recommended.

Eveline Cosmetics Canada
カナダ
アプリの使用期間:6日
Secomappが返信しました 2021年11月26日

Good day to you Eveline Cosmetics Canada,

We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services.

You are always our pride and joy! Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you!

All the best,
Sam
Free Gifts - Customer Support Team.

2021年9月17日

Great customer service setting up codes! Quick, helpful, and friendly. I would recommend it. Thanks.

Human Food
イギリス
アプリの使用期間:6日
Secomappが返信しました 2021年9月17日

Good day Human Food,

Thank you so much for leaving us an awesome review! With your precious support, our team is encouraged to work harder to improve the app and the support team.

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Ellie
Free Gifts - Customer Support Team.

2023年7月22日

Customer service is the best of all the applications I've tested. They listen and are very responsive.

Dolcesolezza
フランス
アプリの使用期間:5日
Secomappが返信しました 2023年8月14日

Thank you very much, Dolcesolezza!

We were thrilled to get such positive comments!
Thanks to your efforts, we are now even more motivated to improve our services in the next days :D

Please get in touch with us via Live Chat or email at support@secomapp.com if you need assistance.

Enjoy your wonderful day!
Hannah
BOGOS - Customer Support Team

2018年11月7日

Peter N, was a huge help at setting this app up. He went above and beyond. Great customer service. Love the app but it does not work with our free shipping option so it is not a good fit for us.

Winter Warehouse
アメリカ合衆国
アプリの使用期間:6日
2021年6月12日

offers are working smoothly, store loading speed and offer loading speed are the same, and its a big positive impact on customers, all features are good, there are many options to customize an offer, and client support is also good.

BusyStreet.in
インド
アプリの使用期間:6日
Secomappが返信しました 2021年6月14日

Good day BusyStreet.in,

You made our day with your trust in Free Gifts app and your awesome review! Our team are all happy to know that you are satisfied with our app and support team!

If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We always appreciate you!

Best regards,
Richard
Free Gifts - Customer Support Team.