BOGOS.io Free Gift Buy X Get Y

BOGOS.io Free Gift Buy X Get Y

レビュー (2,336)

総合評価
4.9
評価レベルごとの件数
  • 評価の93%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の2%は1つ星です
2018年1月8日

I wasn't able to execute the free gift experience that I wanted, and when I requested specific help regarding the deal I wanted to build, the person helping me responded with generic information and created a generic deal rather than assist me on what I was asking for help with. Probably useful for very simple deals, but I deleted the app and wasn't able to use it for my deal. Not my favorite.

Leafly
アメリカ合衆国
アプリの使用期間:8日
2023年5月1日

Very quick and easy set up. I had a small issue with my cart(I believe caused by the theme being used, not the BOGOS app) and their support team took care of it very quickly.

Unique eCigs
アメリカ合衆国
アプリの使用期間:約6時間
Secomappが返信しました 2023年5月4日

Hi Unique eCigs,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Hannah
BOGOS - Customer Support Team.

編集日:2017年11月22日

***Update*** Just when you thought it couldn't get any worse... After 3 days of this app throwing errors and giving away free products, bum code being installed multiple times, generally destroying our store and us banging our heads against their support staff in vain attempts to get get thing fixed we told Secomapp to uninstall CAREFULLY. Guess what - they screwed that up too!! - we are now getting liquid errors and our store is broken.

Save your Sanity, save your business DO NOT GO NEAR THIS COMPANY they are cowboys.
Astounded that companies like this get to provide apps for businesses that are actually trading. Shopify, you need to vet your App suppliers much better.

** UPDATE* OMG Developer was sent screen shots of issues for the 7th time - yes, 7th time - still no joy, unbelievable. About to stick head in oven.

DO NOT Install this APP!
Experience has been an absolute nightmare, communications with the developer have been repeated 5 times now and still the app is not working correctly. After spending days tying to get this up and working correctly the developer left a test free gift on last night - my customers bought heaps of free product presented buy the faulty app.
Still not fixed and our store is showing free variants still.

During install (the second time) poor / broken code saw our store throwing random pricing errors for a day. Questions the developer multiple times and still do not have an answer.

Our in house developer has been mopping up after this app for two days

Communication is a nightmare

The repeated back and forth is unbelievable - I am loosing the will to live.

Do no touch this app with a barge pole.

Swiftoutdoors
ニュージーランド
アプリの使用期間:6日
Secomappが返信しました 2019年7月15日

Thank you for the review. Sorry for the trouble you had faced in the past but we have already improved
our application. Please don't hesitate
to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.

2018年11月5日

App appears to have certain customization issues, however with Peters help I was able to settle all those issues. FIND PETER

Hawking
シンガポール
アプリの使用期間:5日
2016年10月27日

Easy to install -- they do it for you! And fast customer service.

Excited to see where this App can take us!!

Bangs Shoes
アメリカ合衆国
アプリの使用期間:5日
編集日:2021年9月17日

The customer service was amazing, and quick with their online chat. I quickly received screenshots and personalized help getting what I needed. They had all of the answers quickly! The tool looks powerful. It's just new, so I can't comment on the tool yet. The service is excellent!

Ferri Seeds
カナダ
アプリの使用期間:5日
Secomappが返信しました 2021年9月18日

Hi Human Food,

Our team is all grateful to have you with us and it's always our pleasure to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Sam
Free Gifts - Customer Support Team.

2019年3月4日

Slowed down my site pretty bad. I uninstalled after a few hours live and sales came back in right away

Irresistible Me
アメリカ合衆国
アプリの使用期間:5日
2018年3月20日

Brian was very helpful as I didn’t understand how to use it , he did everything for me no issues .

Trendy Tresses
イギリス
アプリの使用期間:5日
2022年10月12日

App has a nice set of features. You will most likely have to engage their support to finish installation as it does require you to modify code in multiple liquid files yourself. Their support is very friendly, helpful, and fast, so if you’re okay granting collaboration access you should be in good hands. They make a backup of your theme code before modifying it and provide instructions to restore if anything goes wrong. Some of the descriptions in the app’s settings took us a bit to decipher. I think it’s a translation issue. Would like more options to modify the customer facing parts of the app without having to dive into the CSS in the theme. Overall so far so good.

Sketchboard Pro
アメリカ合衆国
アプリの使用期間:約4時間
Secomappが返信しました 2022年10月13日

Hi Sketchboard Pro,

Our team is always grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Hannah
Free Gifts - Customer Support Team.

編集日:2018年10月20日

It's pretty hard to create offers and when you contact support they usually answer after a long time and only give you plain instructions without helpful walkthrough support.
The app doesn't function really well. It also limits you to a low amount of products to offer as a gift (if you want to create an offer that the customer will receive a free shirt for example when purchasing over a certain amount of money, you can only choose very few products and not entire collection.)

LivingEngine
イスラエル
アプリの使用期間:5日
Secomappが返信しました 2019年7月15日

Hi there, your concerns were addressed all. We're standing by if you have any questions or thoughts.