BOGOS.io Free Gift Buy X Get Y
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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MIKIE and BRIAN are incredibly helpful, fast, and knowledgeable. Their support is one of the best—love it!
Customer service is responsive and helpful. I am able to get things set up easily with their help.
Amazing app. Works way better than Shopify codes. So worth the money. The customer support from MINA is rock solid and super fast.
Thank you to Mina on app customer service for the help on getting a gift with purchase set up. Mina was able to confirm that I had set up my offer correctly and create a preview link for me.
Very intuitive user experience and well-designed app. Customer support (Daniel, Mina) is extremely responsive and helpful. Would highly recommend.
Mina is the best!!! She helped me immediately through the chat box to help make the app function on our site. She was so helpful and we resolved everything within 5 minutes. Really great and quick customer service! App is working great now.
Mina from support was very friendly and quick to respond to my question. She helped me solve the problem in record time. Thank you!
DO NOT USE THIS APP - avoid at all cost- read full review, it will save you thousands of dollars.
I had an extremely disappointing experience with this app and its support team. After uninstalling the app, I discovered that a cloned product remained active on my store, allowing customers to purchase an offer that should have been automatically disabled upon app removal. This resulted in financial loss as some customers took advantage of that and orders hundreds of the product for FREE!( up to 3000 USD!)
When I reached out for support, instead of acknowledging the issue, they repeatedly sent policy articles and denied responsibility. I followed all their instructions to DISABLE the offer before removing the app, and even redownloaded it to verify—confirming that the offer was indeed deactivated. Despite providing clear proof, including video evidence, their team refused to take accountability or offer a refund for the losses caused by their system.
If you're looking for an app that values transparency, reliability, and customer support, I strongly recommend looking elsewhere. This company has shown a complete lack of authenticity and accountability, leaving merchants to deal with the consequences of their technical failures.
Would give zero stars if I could. Avoid at all costs
Hi VivaRays,
The situation occurred due to the failure to follow the removal instructions provided via multiple channels, including in-app, email, and live chat. BOGOS has consistently communicated the importance of disabling offers before uninstalling the app.
Our app can not control orders or products once uninstalled, as we lose all permissions to affect store data. The financial loss was not caused by BOGOS but by failing to follow the removal process.
We understand the frustration, but our policies and system behavior are transparent, and we provide ample guidance to prevent such issues.
The support team is awesome. They have been very quick to help us resolve issues, fine-tuning the app to our needs. Big thank you to Anne and Brian! The only thing missing is the ability for a customer to deselect automatically added gifts at cart level.
Greta to learn new things and get screenshot examples to help guide me for future reference.