BOGOS.io Free Gift Buy X Get Y , 1,816件のレビュー
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DOES NOT WORK! App would freeze up whenever we tried to edit settings and support was promotd but not helpful in resolving this.
We're sorry your experience with our app was not up to the mark. Because we were on holiday and not there to support you when you reached us(We also have noticed all merchant by our holiday popup inside apps). We are back now and gladly back you up with our best if you could give us a second chance. Please write to us at support@secomapp.com for more free close assistance. Many thanks!
I certainly did not have the same experience as everyone else. What happened is that one of the developers created a freebie variant for one of my products. Before I had a chance to test the app, the freebie product was NOT hidden from my store, allowing 2 customers to successfully add that product to their cart WITHOUT satisfying any of the conditions for the freebie. After explaining the problem to development, I removed the freebie product and asked them to go over their changes again. And they did - and AGAIN they added a freebie product without later on HIDING that product from the store, AGAIN resulting in customers finding the freebie, and adding it to their cart. A few orders had to be canceled because of this carelessness.
We are so sorry about this incident. We have upgraded Free Gifts app with a specific feature as an optimal solution to this issue. Please write to us at support@secomapp.com for more free close assistance.
What a joke. It doesn't do what it advertises to do.
We are sorry that your experience with our app was not up to the mark. Actually your products exceed our app capability.
The app can only help you create the promotion rules for about 100 products (The number varies based on your specific product's variants)
Anything else that you find not matching with the information on Shopify app store, please let me know at support@secomapp.com to make it all clear for you. Thank you very much!
DON'T DO IT!! I had to get a support person to update my liquid to get the app working. But during the set up and test process, some of my products ended up being listed for FREE! Luckily someone I knew spotted it and alerted me in time. The extra variants they added for the discounts were overriding the price. So lucky I was able to run around and delete what they'd done before anyone tried to buy something for nothing. Very very stressful experience. Would absolutely not recommend.
Thank you for the review. Sorry for the trouble you had faced in the past but we have already improved our application and make sure that you will not face the listed issue again. Don't hesitate
to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.
The app page says they offer 14 days free trial, but when I tried to install the app, it said that I will be charged the next day and I have only 1 day free trial.
Not good.
Thanks for your review so I have a chance to make it clear for you.
You are only have full 14 free trial days for the first time you've added the app. Trial days will be kept auto counted down for next time you re-add it (if any).
Please reach us at support@secomapp.com to request a trial renewal on your shop.
the worst app on shopify, they make you look for thinks that your theme does not have and the one that the theme has when you add coding just mess your shop...NO GOOD.
Now I believe that the five stars review are paid review!
We're sorry your experience with our app was not up to the mark. It would be better if you let us help you install liquid code. Please leave the work for us to avoid any unexpected troubles and reach us at support@secomapp.com to grant us the access to your store. Thanks!
Installation resulted in an over-write of our system configured base currency (Euro), which displayed prices to our EU customers in US Dollars for over 4 hours. Highly unprofessional.
We are sorry for your unhappy experiences with Free Gifts app. This issue has been totally handled by now. If you still find it in any case, feel free to reach us at support@secomapp.com
Installed this app 7 hours ago. Have been in touch with the support ever since. I am facing three different issues. I have been assured that the issues are solved, but they simply are not. So I reached out to them again. They again assured me its fixed. But they are not. Struggling with this back and forth now for several hours. From an app that charges 50 euros per month i expect that it works straight away.
We apologize for not meeting your expectation during our session yesterday, William Walker.
The request took us multiple attempts to complete as there was an issue with the Cart message not being rendered in sync with the script of your Cart drawer. Thanks to your kind cooperation in pointing out the problem, we were able to catch the bug and resolve it soon after. We have also included more information and details in our support email #138713 for your convenience. Could you help us check your mailbox?
We really look forward to your response!
Richard
BOGOS - Customer Success Manager
Horrible experience. They completely messed up my cart and when i add products to the cart, it doesn't update. Reached out to support and they said they backed up my theme, but they backed up my theme incorrectly. All the changes made were also in my "backup" theme. I had to manually revert all of the code they made and guess what, it all started to work again. I spent 3 hours trying to fix all of this and all customer support said during this time was that it wasn't their fault. Well I just fixed it by reverting all their code, so yes, it was their fault.
Hi there,
I'm sorry for the unhappy experience you are having. We've been trying to connect you via the ticket number 90925. Could you please check it and let us know your thoughts? Thank you so much!
the app does not work. the UI is messy and confusing. It looks like Windows 95. The installation requires developer to access the theme to make it work. But they cannot access the theme so it does not work. Just bad product.
***Update Sep 13, 2022
Hi Kobe Footwear,
It's a pity that we still get your response on ticket #126789. Could you help me check your mailbox and let me know your thought?
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Hi Kobe Footwear,
We sincerely apologize for the inconvenience and unhappy experience. I have sent you an email for further support with ticket ID: #126789
Could you please check it and let me know your thought?