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This app is so good. Excellent fast support. Provide the best free gifts features. It is so helpful.
Mina, the customer support, deserves every bit of her five-star rating for her invaluable assistance in resolving free coupon code issues in my Shopify store. Her prompt and effective solutions turned what could have been a frustrating experience into a seamless interaction. Mina's expertise not only saved the day but also left me with a positive impression of the support services provided. Five stars well-deserved for Mina's outstanding help!
I have chosen this app to increase our sales over Christmas. I am not a technical person therefor I have contacted your support team via chat. Daisy immediately responded and has helped me throughout the whole process of setting up my first free gift listing. I cannot really express how thankful I am. My experience with your support team and especially with Daisy have been outstanding and for me personally - one of a kind. Your app and especially your whole support team is amazing. Thank you very much and I will highly recommend your app and the Service.
Dear Thompson Luxury Bags,
Our team, especially Daisy is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app.
Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.
Best regards,
Alex
Free Gifts - Customer Support Team
Great app, works perfectly without changing checkout settings like other apps do. Perfect if your website uses many languages! Great Customer service
Good day Kaio-Dia!
We are all so proud that our support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers.
If you have any further questions, please feel free to leave us a message via live chat or an email to support@secomapp.com. We are always ready to support you!
Best regards,
Hannah
BOGOS - Customer Support Team.
Launch with caution, 3PL is chaos! I thought this app would help me just automatically add a gift to cart. And it does, nice. BUT, this also means that the app creates a "duplicate Gift-product 100% discount off" in my store. The free item was fully visible in my store collection, 3PL's didn't integrate because they didn't recognize this "new item". So orders were flying out the door without the gift in the package. Maybe I hadn't done my homework, but I'm used to apps being plug-and-play especially in this price category. Two Stars for super quick customer service, didn't resolve my issues though and chat is buggy. 2 days in, I'm deleting the app for good.
I used this app to do a buy one and get one for free for my shop .I felt confused at beginning, but thanks to David and Anna 's help . 5 stars for their service.
Greetings ROMISS,
It is always a pleasure to serve you, and our team, particularly Anne and David, are delighted to have you on board. With your help, we can make even more progress on our Free Gifts app development.
If you need help, please contact our support team by live chat or email at support@secomapp.com. The possibility to serve you excites us greatly!
Much appreciated,
Jim
Free Gifts - Customer Support Team.
Great customer care, thanks David and Brian, i needed to change some sentences and change liquid code in my theme, super Davide and Brian, in less than a hour they gave me all!
Dear PerTeGioielli™
That is an incredibly touching review! David and Brian are ecstatic right now!
We now have even more motivation to improve our services in the future, thanks to you :)
Please contact us via Live Chat or support@secomapp.com if you require any assistance.
Many thanks,
Daniel
Free Gifts - Customer Support Team
Robert, Trix and Louis are really on it. Based in South Africa these guys were basically available 24 hours and assist with a few mods on the site. The support for this app is what is sets apart.
Nice day to you iProtein,
Thank you so much for leaving so awesome a review! Trix and Louis would be really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services.
You are always our pride and joy! Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you!
All the best,
Sam
Free Gifts - Customer Support Team.
mina helped my store do 30k in 3 days great help setting up an automatic offer!
The support team worked endlessly to help me out with any issue and installed the code for me for free! The free gift app is amazing! It is a great sales booster for any store. I love it. 5 stars well deserved!