Recensies (1.886)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 91% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
28 februari 2023

I used this app as part of a giveaway campaign. I wanted to give a free book to customers who placed orders over $50, but did not win the giveaway prize. I also wanted the free gift to auto-populate in a customer's checkout when their order exceeded the minimum spend to make it easy for them. Shopify's BOGO option did not support this and I was recommended to try this app. So what's GOOD: the app can't provide a discount code for you to give to customers, which was my preference, but it can create a special link for you to send out. This worked well and customers found this easy to use. So what's BAD: if a customer removes items from their cart reducing the order value to less than your offer's minimum spend the app does NOT remove the free gift from the customer's checkout. This includes when customers remove all the products in their cart, reducing their order to $0. I had one customer send through an order with just the free book on! It gets worse: despite the offer passing its end date and me UNINSTALLING the app on my site, a customer has just now put through an order with the free book gift listed as part of their order (the order is also for $25, under the $50 offer minimum spend threshold, so doubly annoying). This means if customers click on the special link created by the app, that I shared via emails with my giveaway subscribers, the offer is still triggering with all the issues mentioned above. So annoying - now I am desperately trying to work out how to remove the code it must have left somewhere. I hope leaving this review saves others from having to deal with this happening to them. Such a shame as the app has the potential to be good.

Seeds of Wonder
Australië
13 dagen gebruiken de app
Secomapp heeft geantwoord 28 februari 2023

Hi Seeds of Wonder,

I'm really sorry for your unhappy experience! Our developer team has just had a quick check and found out that your current cart has not been fully integrated within the app.
Our team has just contacted you via ticket ID #133973 to quickly assist you with the integration. Could you help me kindly check it?

5 januari 2018

HUGE! disappointment. After installing it this app creates duplicates of your variations. I wouldn't have any problem with that since I was assuming that uninstalling it would change everything how it was before. Wrong...It leaves all the products 100% or 50%. Thanks to it we lost $695. Very, very disappointing. Stay away!

Salient Medical
Canada
12 dagen gebruiken de app
Bewerkt 30 april 2021

Trix was so much help. She is fantastic. The app is great! Trix helped me install Highly recommend.

upcosmetics.com
Ierland
Ongeveer 10 uur gebruiken de app
Secomapp heeft geantwoord 3 mei 2021

Dear upcosmetics.com,

Your satisfaction is a gift we will always treasure! Thanks to your precious support, we will work tirelessly to improve Free Gifts app and provide even better services.

We are just a message away, so please reach us via live chat or email support@secomapp.com when needed! It's always our happiness to accompany you!

All the best,
Trix
Free Gifts - Customer Support Team.

7 december 2015

It started out rough with the communication but they go above and beyond in ensuring the job gets done quickly. It's better than the other app as customer service is key and this app and the co-owner kept consistent communication! Hands Down on customer appreciation and resolving issues.

Blk Blu
Verenigde Staten
10 dagen gebruiken de app
13 mei 2023

The support from these guys is awesome. I had one minor question and they were on top of it really fast, and helped get my offer set up correctly. I have used this app several times (I create a lot of ecommerce sites) and they have always been so easy to work with and the app works exactly as I need it to. Highly recommend using this app for promo deals!

BACK-YARD Southern Style Seasoning
Verenigde Staten
Ongeveer 10 uur gebruiken de app
Secomapp heeft geantwoord 16 mei 2023

Hope you are having a wonderful day BACK-YARD Southern Style Seasoning,

We really appreciate your wonderfully kind review! Our entire team is over the moon right now! Thanks to your support, we will definitely keep working harder and harder to improve the features and experience for our loyal customers.

If you require any assistance at all, please contact us by live chat or email at support@secomapp.com. We are always there if you need us!

All the best!
Hannah
Free Gifts - Customer Support Team.

16 januari 2019

this app is terrible. I wanted to try it out but they only offer 24 HRS free trial!!! who does that?! all apps offer at least a 7-day trial.

Herba Terra Organics
Verenigde Staten
11 dagen gebruiken de app
Secomapp heeft geantwoord 15 juli 2019

Thanks for your review so I have a chance to make it clear for you.
You are only have full 14 free trial days for the first time you've added the app. Trial days will be kept auto counted down for next time you re-add it (if any).
Please reach us at support@secomapp.com to request a trial renewal on your shop.

25 november 2021

Just starting with this app, but the functionality seems to be very good and my support experience with Robert was excellent. Quick, efficient and friendly, with all issues quickly solved.

BITEKNIGHT
Verenigde Staten
Ongeveer 9 uur gebruiken de app
Secomapp heeft geantwoord 26 november 2021

Dear BITEKNIGHT,

It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app.

Should you need our support, please do not hesitate to drop us a message via live chat or email support@secomapp.com.

Best regards,
Ellie
Free Gifts - Customer Support Team.

2 oktober 2017

I signed up for a free trial, and tried a small gift with purchase promotion. The app stopped working after a few hours of my sending out an email campaign, coincidentally, after installing the app, we received several phone calls that our website was not working, and when I contacted support, there was no response. Needless to say, we deleted the app and will not be continuing.

Shop Lollaland Com
Verenigde Staten
11 dagen gebruiken de app
Secomapp heeft geantwoord 15 juli 2019

Thank you for the review. Sorry for the trouble you had faced in the past but we have already improved
our application. Please don't hesitate
to get in touch with our team at support@secomapp.com, we will gladly take care of your needs.

Bewerkt 28 oktober 2018

Installation and overall support were quick. However, the app didn't function as well as I expected.

TAG Collective
Ierland
11 dagen gebruiken de app
17 februari 2023

Anne and Louis provided us with excellent customer service. They helped us set the app up and resolved all our queries in a prompt and professional manner. It was a fantastic experience. Thank you!

etikette
Australië
Ongeveer 8 uur gebruiken de app
Secomapp heeft geantwoord 8 maart 2023

Good day to you etikette,

Our team, especially Anne and Louis, want to thank you from the bottom of our hearts! Your awesome feedback would definitely keep us going on improving the app and providing better services.

Please feel free to contact us anytime via live chat or email us at support@secomapp.com when you need a hand. We are always happy to be with you!

All the best,
Hannah
BOGOS - Customer Support Team