BOGOS.io Free Gift BOGO Bundle
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Very frustrated with this app. I wish it would work properly. I repeatedly need support to fix errors and it is causing poor customer experience on our store.
Hi Admin,
So sorry for a little late response due to the weekend.
Your request has been checked closely and replied to your inbox already.
Please check your email and we promise we will keep in touch quickly within our working hours.
First the positive , It works after a bit of fiddling and trial and error.
Now the less positive, the install is messy as you need to let them do it really and they make loads of changes to the theme which frightens me.
Support is slow too taking about 20 hours for a response for me on a question.
Finally and most importantly it is ridiculously priced. I have to pay $40 / month for this app. No idea how they can justify the price as I don't see where the ongoing cost is to justify the exorbitant prices. I have great apps like Yo for $6 and Also Brought for $5 and Live Search for $4 all great useful apps. How this app can cost $40 is beyond me.
Luckily alternatives are appearing which will normalise this quickly I'd say.
We're sorry your experience with our app was not up to the mark. We'll try harder to match your expectations.
Good app in theory, but glitchy and not worth the money - $15.99 is FAR too expensive, particularly for something I will use only a few times a year. Some super-frustrating glitches include: I have to delete the gift product and recreate and re-upload them because after the offer ends, the products become mysteriously "unavailable" and not even Shopify could repair it. Also you have to rely on customer honesty - I set it to give a free gift for purchases over $16, which it did, but if someone had only $4 in their cart, and added the free gift product (which was full price $15), then they got it for free instead of paying full price even though their cart did not total $16. Aww, so very tired of sloppy apps :-(
customer service in incompetent. that is the reason I cancelled. They couldn't answer my ingle question, but instead cared more about when my subscription will renew.
There might be a little misunderstanding here. We just want to make sure there would be no trouble for your subscription. Specific support has been sent to your email box. Look forward to your response for further assistance. Thanks.
I used this app as part of a giveaway campaign. I wanted to give a free book to customers who placed orders over $50, but did not win the giveaway prize. I also wanted the free gift to auto-populate in a customer's checkout when their order exceeded the minimum spend to make it easy for them. Shopify's BOGO option did not support this and I was recommended to try this app. So what's GOOD: the app can't provide a discount code for you to give to customers, which was my preference, but it can create a special link for you to send out. This worked well and customers found this easy to use. So what's BAD: if a customer removes items from their cart reducing the order value to less than your offer's minimum spend the app does NOT remove the free gift from the customer's checkout. This includes when customers remove all the products in their cart, reducing their order to $0. I had one customer send through an order with just the free book on! It gets worse: despite the offer passing its end date and me UNINSTALLING the app on my site, a customer has just now put through an order with the free book gift listed as part of their order (the order is also for $25, under the $50 offer minimum spend threshold, so doubly annoying). This means if customers click on the special link created by the app, that I shared via emails with my giveaway subscribers, the offer is still triggering with all the issues mentioned above. So annoying - now I am desperately trying to work out how to remove the code it must have left somewhere. I hope leaving this review saves others from having to deal with this happening to them. Such a shame as the app has the potential to be good.
Hi Seeds of Wonder,
I'm really sorry for your unhappy experience! Our developer team has just had a quick check and found out that your current cart has not been fully integrated within the app.
Our team has just contacted you via ticket ID #133973 to quickly assist you with the integration. Could you help me kindly check it?
The app did not work for us and caused our site to lockup. Support by email is in Asia. So if you live anywhere in the USA, your issue will not be addressed until the following day. It's a great concept though. We didn't get to use because it bought our site to a halt.
Launch with caution, 3PL is chaos! I thought this app would help me just automatically add a gift to cart. And it does, nice. BUT, this also means that the app creates a "duplicate Gift-product 100% discount off" in my store. The free item was fully visible in my store collection, 3PL's didn't integrate because they didn't recognize this "new item". So orders were flying out the door without the gift in the package. Maybe I hadn't done my homework, but I'm used to apps being plug-and-play especially in this price category. Two Stars for super quick customer service, didn't resolve my issues though and chat is buggy. 2 days in, I'm deleting the app for good.
bad app
Good support from the devs of BOGOS and MINA when it comes to integration
It is a great and easy to use app. The support team is incredibly kind and quick to respond. Highly Recommend! Mina´s support was very helpful.
Great support，Very good experience
I'm very excited Anne and Brian give me full support and I really recommend this app for who is looking to increase Shopify sales
We are currently in the process of testing BOGOS and the support from the team (Anne, Amy, David, Mina) has been responsive and great. Hoping to implement this in full soon.
Exceptional service, and the app is great thank you so much!
support très réactif et efficace. je recommande, merci Anne.
great app and awesome customer support. And my special thanks to MINA for being so patient with me and answering all my questions. ❤️
Awsome support. Thank you MINA and ANNE !!!
Mina provided outstanding support! She was incredibly helpful, patient, and knowledgeable. Her quick responses and willingness to assist made the process so much easier. Thank you, Mina!
David was able to help me further customize my bundles with no hesitation. Every request was met and i cant be more grateful for such amazing customer service and prompt responses
Easy to setup with great support from Mina, she was very helpful and quick to respond.
I LOVE BOGOS even more now because of AMY. She's helped me out multiple times already. She's really patient and takes her time to get to the root of the problem!
very fast and good live chat that will help with everything
Mina did great job , great app
MINA is заебись
Verry great first experience with your tools !! Daniel accompanied me very well as I discovered all the features and was able to show me how to solve the few questions I had. I'd recommend !
great experience, especially the support team. DAVID was spectacular in meeting our needs, such a wonderful fella
Amazing service from the team, quick and speedy replies and fixes. Great app!
Daniel and Limo were amazing, much respect
AMY was tremendous help getting me up to speed with the app and setting up my first offers. The app is extremely powerful and I'm hoping will help us increase revenue!
merci a LIMO qui ma aidez a utiliser l'app
I needed help to set up a few things, but Mina was there for me straight away and supported me very well. The app is easy to understand and works really well.
Great app so far and Daniel from support was super nice and helpful!
Mina killed it and got back to me right away with support. I had lots of questions and she didn't hesitate to help quickly and kindly. Thank you!
Great
Excellent help from mina !
David was incredibly helpful in getting everything set up. I just messaged because I was working on the store on a Sunday morning and wasn't expecting a reply until the weekday, but someone came online and helped me out right away. This is amazing!
The costumer service is AMAZING! Mina helped me alot!!!
This App is exactly what we were looking for as it supports subscription-specific offers & discounts. Anne was super helpful and provided much-needed support for customization!
Mina was incredibly helpful and very quick to respond to my questions. Big thank you for being so easy to work with!
The app works smoothly, performs its functions, special words should be said about the support! Mina helped me a lot, thank her very much!
Good work and help
Anne and Brian were a huge help and responded super quickly to the issue I had.
Thank you to Mina that really helped me in to improve my store !!
Anne & Mina was amazing! She helped me set up the app and seamlessly handled the language translation with ease. Her support was prompt, clear, and made everything so much easier. I couldn’t have done it without her guidance. Highly recommend her assistance!
Ultra fast support response from MINA, very easy to use app, i recommend :)
assistenza fantastica
Super Application, j'ai eu recours a Daniel qui m'a beacoup aidé lors de la configuration alors je le remercis et je recommande cette application !
Received a great support from Mina today. Great app and customer support
Thanks to her dedicated assistance, I now feel confident using the BOGOS app to enhance my store's sales. I highly recommend Mina for her outstanding service; she truly deserves recognition for her efforts
Juste parfait, cette application est tout simplement incroyable
Support Mina always can help you, Good app!
amazing and fast!
Great reactivity, thanks Anne
MINA's customer service attitude is very good and she answered my questions patiently. Thank her very much.
Application assez complète dans l'ensemble. Le support (comme Mina) est super réactif et agréable. 10/10.