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Overall experience with this app is good. And the support team are prompt to assist to solve any set-up issues.
Hi Triumph Malaysia,
Our team is all grateful to have you with us and it's always our pleasure to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.
If you need any assistance from us, please contact our team via live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!
Best regards,
Sam
Free Gifts - Customer Support Team.
Amazing support team! Helped me with every single question that I had and were very fast with speed Thanks!
"Greetings to you Zunlex,
Your admirable review and your faith in the BOGOS app made our day! We are all pleased that we could help and satisfy you. Your awesome words motivate us to work harder to improve our app to be more user-friendly.
Please feel free to get in touch with us at support@secomapp.com or through our live chat if you have any additional requests. We are always pleased to help you!
The very best,
Hannah
BOGOS - Customer Support Team
Robert (and Louis the developer) are great! Fantastic support. It answered our needs to:
- give GWP over certain threshold
- add Promotion Message on the cart page to entice customers
- synced to inventory Good app to add.
Souni
Hi Clarins USA - Private Sale,
We take great pride in having your trust and satisfaction! Your support means world to us and we are so happy to accompany you in your business.
May you need any further assistance, please feel free to contact us via live chat or email support@secomapp.com!
All the best,
This app works well with our website and I like how there are many options for promotions to play with. The Secomapp team has been very supportive especially Peter who helped us to the last minute. Thank you Peter! Much appreciated! Very recommended this app!
Quick responses from support. We needed an app that didn't require a coupon code in order to handle free gifts, and this app did just that.
Dear Logan + Lenora,
You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you!
If you have any further requests, please feel free to contact us via our live chat or email us at support@secomapp.com. We are always happy to assist you!
Best regards,
Hannah
Free Gifts - Customer Support Team.
Great app and great support! Love it!
Love this app and customer service is second to none. David, Ellie, Brian, Henry, Alex, and everyone from the team are super friendly and helpful. They respond promptly and make sure you are happy with everything. App features are also amazing, from gift icons to thumbnails, popups, and sliders. Highly recommend!
Good day Adora Silk!
Sincerely, thank you for such a wonderful review! Our whole team will be delighted to read your feedback, which is full of praise. Free Gifts staff will work even harder to bring better features and services if you continue to support us.
You'll always be a source of joy for us! Feel free to contact us by live chat or email at any time at support@secomapp.com. We look forward to speaking with you!
Thank you and best wishes,
Hannah
Free Gifts - Customer Service Team
Really great app that ultimately brings high value to any store with high converting functionalities. Special thanks to Mina who helped me setting-up offers!
Hello Ecleasia,
That review has warmed our hearts tremendously! Mina is speechless right now because she is overjoyed!
Thanks to you, we now have even more motivation to improve our services in the days ahead :D
If you ever need assistance, please contact us by Live Chat or email at support@secomapp.com.
Best wishes,
Hannah
BOGOS - Customer Support Team.
The staff members are amazing and very helpful. They help me installing my offers et resolve some issues in minutes only ! I really recommend the app!
Hi Be my cook,
We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more.
May you have any further requests, please contact us via our live chat or email us at support@secomapp.com. We are always ready to serve you!
Best regards,
Sam
Free Gifts - Customer Support Team.
Fantastic app, did everything I needed it to and the support I received from Robert was outstanding, answered all my questions - explained brilliantly. Helped me fix and issues or questions I had quickly. Then followed up afterwards which I really appreciated. He is a fantastic member of the team!
Hi Lanoguard,
You made our day with your awesome review! Robert will be happy to know that he was able to assist you promtly. With your support, Free Gifts app team will work tirelessly to improve the app and develop more interesting features.
May you need any support, please let us know via our livechat or email us at support@secomapp.com. We're just an email away :)
Best regards,
Alex
Free Gifts - Customer Support Team.