Avaliações (1 871)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 91% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
15 de dezembro de 2021

The platform can be a little bit buggy, however, the customer service is amazing and help you fix things instantly! Can't fault the customer service - Brian & Robert have been great.

Evidence Skincare
Austrália
About 1 month usando a aplicação
Questão respondida por Secomapp 17 de dezembro de 2021

Hi Evidence Skincare,

Our team is all grateful to have you with us and it's always our pleasure to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Sam
Free Gifts - Customer Support Team.

12 de dezembro de 2018

This app is so amazing and wonderfull. It's real social proof that I recommend you to add quickly. It's fun.

Alexberanger
Congo-Brazzaville
About 1 month usando a aplicação
9 de julho de 2019

While it didn't work out great for us to continue using long term, the app is useful and the support is great! After having issues and having support fix majority of it, we ended up with additional compatibility issues with our theme and 2-3 other app we were using so we had to get rid of this one but for most shops it should be fine!

Primeval Labs
Estados Unidos
About 1 month usando a aplicação
11 de maio de 2023

I was thoroughly impressed with the quick and efficient customer service provided by this app and the support team. The user interface was easy to navigate, and the support team was knowledgeable and responsive, addressing any technical issues I encountered promptly and effectively.

That being said, I did come across one minor issue that I feel could be improved upon. It appears that the app does not offer the option to set different messages for the gift sliders, instead relying on a global message to be displayed regardless of the activated offer. This could potentially limit the ability of users to customize messages to specific gift offers.

Despite this drawback, the app's overall functionality and outstanding customer service more than make up for it. The app's team was able to address my concerns in a professional and courteous manner, making the process smooth and stress-free.

bogotestcpl
Singapura
28 days usando a aplicação
Questão respondida por Secomapp 16 de maio de 2023

Good day Bogotestcpl,

I just want to say thank you for your kind and helpful feedback about our app. Our team has noted your recommendation about gift slider title, and we will definitely keep it in that mind as we work on improving the app. We always try our best to provide the most satisfactory support for our awesome customers, so your review means a lot to us.

If you have any questions, please contact us via our live chat or email us at support@secomapp.com. We are always ready to support our customers!

Best wishes,
Hannah
BOGOS - Customer Support Team.

28 de maio de 2021

这个小程序很麻烦, 很复杂 , 自己操作很久没弄成功 , 但是客服Trix 很好 ,很耐心 , 帮助我解决了问题 ,如果没有客服, 我可能就放弃使用这个插件了 0000000000000000000000

JOYSTAR BIKE
Estados Unidos
28 days usando a aplicação
Questão respondida por Secomapp 3 de junho de 2021

Dear JOYSTAR BIKE,

We are grateful to have you with us and it's our honor to serve you. Although we have received your wonderful review, we acknowledge that there are some points we need to improve in order to make our customers fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp.com. We are all looking forward to having a chance to support you further and get your satisfaction.

Best regards,
Rio
Free Gifts - Customer Support Team.

29 de maio de 2018

So far it seems to be the perfect solution for what I was looking for.

There were some initial issues that needed resolving but Louis Tong was extremely helpful and has helped resolve several issues, all within a few hours of contacting him.

I do think it's a bit overpriced though. With a price reduction this could be the perfect solution for many store owners.

Mancessorizeusa
Reino Unido
27 days usando a aplicação
6 de setembro de 2017

The staff helped me install it. This was very useful and saved me a lot of time

The Lottle Shop
França
26 days usando a aplicação
3 de maio de 2019

Still an issue when offering gifts from a product category. Support is aware of it.
Otherwise great app.

Zalaxion
Bélgica
24 days usando a aplicação
11 de janeiro de 2021

I am rating it 4 star since I haven't explored all its features. I haven't even use it on actual or live promotion so I cannot leave enough feedback for now.

Work Tech Shop
Filipinas
21 days usando a aplicação
Questão respondida por Secomapp 15 de janeiro de 2021

Thank you for your review! We are constantly working on improving our product and we value your feedback.

22 de novembro de 2021

Staff super atencioso, prestável e rápido nas respostas. Do melhor suporte ao cliente que já tive! Em relação à App, podia ser mais completa e trabalhar melhor o design e a disposição dos produtos, ocultando os que se encontrem esgotados.

SANJO
Portugal
20 days usando a aplicação
Questão respondida por Secomapp 24 de novembro de 2021

Hi SANJO,

Our team is always grateful to have you with us and it's always our pleasure to be with you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you!

Best regards,
Sam
Free Gifts - Customer Support Team.