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Freight Club has been a huge difference maker in our business. One of the biggest challenges we had in our business was shipping costs and using Freight Club’s platform has helped us save upwards of 40%! The entire team has been beyond professional, and are extremely quick and efficient to work with from sign up, to implementation, to problem solving and claim dispute. If you ship large bulky items, Freight Club is the vendor to partner with!
Great Freight app! I have been looking for an app that can rate shop multiple carriers at the same time to get the best rate. Freight Club has pre-negotiated rates that are cheaper than other platforms I tested.
Customer service is horrible. they are untrustworthy and don't stand behind their customers. i will not be using this service any longer. a shipment company damaged and incompletely delivered my items to a customer more than once. i reported this same company a few times and freight club did nothing about it. took over 7 months to lead me on and deny my claim when the shippers admitted responsibility for the damage. I cannot recommend this company until they fix their customer service.
Thank you for your review. We are incredibly sorry that you had a negative experience.
I have tried to reach you by phone and email to offer assistance, and I hope we can connect soon.
If you did not receive my direct email communication, please reach out to info@freightclub.com, and we will be happy to set up a call.
Thank you!
We've been using Freight Club as our primary freight platform for the last 2 years and only recently started using Shopify in the last 4 months. I stumbled upon the Shopify/Freight Club integration today, linked the accounts and was ecstatic. No more manual entry into Freight Club!!!! There was a little set up on the Freight Club side, making sure SKUS were set up and a default warehouse was chosen, but that was really it. Very simple to install and set up and it took me 30 seconds to process an order instead of the usual 4-5 minutes. The tracking information also flows back to Shopify once the order is marked as "in transit" in Freight Club, so I no longer have to manually ship confirm the orders in Shopify. Easy to use and a huge time saver.
Freight Club was a one stop solution for adding in LTL shipping and creating shipping profiles for our company website sales. Our customer service rep Isaac went above and beyond by helping us get setup and having everything run as smoothly as possible. All in all a great addition to our online shop!
UPDATE: Revised review as Chris took the time to call me and help me navigate the app. DOES NOT WORK. Every time I hit on "get rate" it doesn't take me to the second step. Total waste of time
Thank you for your review and sorry to hear about the issue. More than happy to help!
We checked your account on Nov 11th and we see can see that you've received a few quotes through your account after leaving this review. Are you still having trouble quoting at this time?
I've tried to reach you by phone and email to offer assistance and I hope we can connect soon. If you're still having trouble, feel free to reach me at chris.b@freightclub.com.
Thank you!
I've been looking for a freight shipping solution that can show live rates at checkout FOREVER and finally came across Freight Club. They provide me with exactly what I was looking for! I'm able to sync my Shopify store with their platform and show the customer a variety of different freight shipping options. Our Account Rep, Isaac, was extremely helpful in the onboarding process. We scheduled many video meetings to ensure I was setting up everything correctly and he was available anytime I had questions. Thank you Freight Club for being the solution we've been looking for!
We're truly sorry to hear about your negative experience with Freight Club, and we understand your frustration.
Your feedback is important to us, and we take it seriously. We have escalated this to our senior management team, who are looking at it urgently. Please expect a response from the team via email. Thank you for your feedback.
The Freight Club Team