Freight Club

Great Freight app! I have been looking for an app that can rate shop multiple carriers at the same time to get the best rate. Freight Club has pre-negotiated rates that are cheaper than other platforms I tested.

We've been using Freight Club as our primary freight platform for the last 2 years and only recently started using Shopify in the last 4 months. I stumbled upon the Shopify/Freight Club integration today, linked the accounts and was ecstatic. No more manual entry into Freight Club!!!! There was a little set up on the Freight Club side, making sure SKUS were set up and a default warehouse was chosen, but that was really it. Very simple to install and set up and it took me 30 seconds to process an order instead of the usual 4-5 minutes. The tracking information also flows back to Shopify once the order is marked as "in transit" in Freight Club, so I no longer have to manually ship confirm the orders in Shopify. Easy to use and a huge time saver.

Freight Club was a one stop solution for adding in LTL shipping and creating shipping profiles for our company website sales. Our customer service rep Isaac went above and beyond by helping us get setup and having everything run as smoothly as possible. All in all a great addition to our online shop!

DO NOT EVER USE THIS APP. Use Eniture with Worldwide Express, Goship, or any other app that allows for LTL shipping or UPS shipments, just not this one. Will be moving off this app soon (in the process now).

Absolutely horrible integration, here is a gigantic list of reasons why:

1. Multiple website breaking glitches which go on for weeks at a time undiagnosed. When brought up, tech team tells you it's your problem, not theirs. Or that they cannot identify the issue. Or it requires an enormous amount of legwork and follow-up on your part to get them to fix anything.

2. Sales leads/account leads do not read emails thoroughly or respond appropriately to them. You have to remind them of conversations from weeks or months ago because they do not respond or provide follow-up to conversation or issues that you brought up. Particularly bad if the issue drags out for weeks, seems they have selective amnesia. Again, you are responsible for follow-up not them.

3. Will not take responsibility for issues, on the tech side.

4. Will not take responsibility for issues on the carrier side.

5. Will side with the carrier. Are not advocates for you as the seller.

6. Are slow to follow up with carriers, and have to be reminded often about follow-ups with carriers.

7. Drag out the review process, take months to approve claims. Almost as slow as just getting a claim approved with the carrier directly.

8. Do not alert you when breaks occur on the tech side, claim that "you are the outlier" and that this is a "one-off" situation, not a global issue. Then cannot find a solution to the issues and do not properly test that the issues have been resolved.

9. Freightclub has partnered with carriers that take 2-3 MONTHS to deliver shipments, with carriers that schedule, then cancel, and reschedule with your customers multiple times, causing frustration, horrible communication, damage, and lost time on the customer end (carriers CEVA and Fragilepak are the particular offenders in this regard). Customers have to take multiple days off work, only to get their appointments cancelled by the carriers you booked through Freightclub. Carriers deny the claims that there is anything wrong or that they have rescheduled multiple times (see Fragilepak).

9. Have global, continuous, and reoccurring/unfixable tech issues which include:

- Products not importing
- Products importing incorrectly
- Updates to products erasing existing data upon import
- Dimensions continuously being erased, and having to re-input multiple times
- Additional packages being continuously erased, and having to re-input multiple times
- Rates not pulling correctly
- Providers showing up that should not be showing up as valid shippers for your product
- Landing page/home page broken
- Not able to book shipments at all
- Not able to book with certain carriers (not specified)
- After booking, shipment is not actually booked, and never gets booked, even though your card shows pending charges

I believe this company's customer service and tech team have taken a huge hit since the pandemic and it shows in the horrific experience we have continuously experienced using this platform. The issues have steadily gotten worse since we started using the app. We are in the process of desperately trying to move on from this company by any means necessary. We would not recommend Freightclub to anyone under any circumstances in any capacity whatsoever. STAY AWAY.

Customer service is horrible. they are untrustworthy and don't stand behind their customers. i will not be using this service any longer. a shipment company damaged and incompletely delivered my items to a customer more than once. i reported this same company a few times and freight club did nothing about it. took over 7 months to lead me on and deny my claim when the shippers admitted responsibility for the damage. I cannot recommend this company until they fix their customer service.

UPDATE: Revised review as Chris took the time to call me and help me navigate the app. DOES NOT WORK. Every time I hit on "get rate" it doesn't take me to the second step. Total waste of time

I've been looking for a freight shipping solution that can show live rates at checkout FOREVER and finally came across Freight Club. They provide me with exactly what I was looking for! I'm able to sync my Shopify store with their platform and show the customer a variety of different freight shipping options. Our Account Rep, Isaac, was extremely helpful in the onboarding process. We scheduled many video meetings to ensure I was setting up everything correctly and he was available anytime I had questions. Thank you Freight Club for being the solution we've been looking for!