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You need this app. Up to 10k in 20 days of business that we could not have had if we did not have this app
A must have app for any Shopify owner! It has the best rates compared to any other app and the interface is very user friendly. It automates the entire shipping process allowing me to batch print labels, schedule pick-ups, and automatically fulfil orders. The customer service is fantastic and they are always available for any feedback and respond quickly. Also, if you ship any skids or pallets, you get access to their very competitive LTL shipping rates. This is hands down the best shipping app I’ve ever used and highly recommend it!
It has been our solution for shipping larger items, international shipments, and next-day deliveries. Bonus point we also get free envelopes and thermal labels with them.
We are very happy with this app and especially freighcom's rates with carriers such as Dicom, Canpar, Purolator and UPS. The freightcom team is dedicated to helping their customers and offer genuine customer service.
It's ok until it isn't -when they lose packages - if you have customers that can wait weeks for next day shipping and you don't mind waiting 4-5 months for denied claims ... they will get back to you in 60-120 days ish
We appreciate your feedback and understand your frustration.
Although the claims we've opened on your behalf with the carrier were denied, our team is diligently working on your disputes.
We appreciate your understanding in this matter as the normal claims process can typically take 60-90 days depending on the nature of the situation and the carrier's investigation process.
Our team will always work on your behalf with the carrier within our capacity, and our mandate is to ensure the best outcome for our customers.
A claims manager will contact you as soon as we receive further updates from the carrier.
Thanks for your patience.
This Freightcom app is very easy to use and the customer service from Jay P. is second to none.
He's prompt and smart and anytime I had any questions he personally reached helped me or he had someone contact me with solutions and answers.
If you are a Canadian small business that relies on shipping nationwide or internationally you need this app!!
Thanks Freightcom and Jay!!
Taylor
ATPRO Powerclean Equipment Inc.
Wow. It's about time we get a shipping app like this. We love it. The way it streamlines the process. No more cut and paste addresses or even fulfill or enter tracking numbers. It does it all for you. A few clicks, print the label and you're done. It fulfills the order and automatically sends your templated shipping confirmation email to the customer. Not only does it make it easy but their shipping prices are the best I've seen and the app really gets an accurate rate for each product you offer. I have the app on both of our Shopify sites now. If I could give it 6 stars I would. You need this.
The apps is convenient even if some fonctions are not supported and need to return to their website from time to time. Claim process, customer support and billing service is a mess. Trying to get a refund on their mistake is almost impossible or required a lot of interaction. Navigate between, customer service, billing, claim, accounting is a nightmare. We have lost a lot of money on double charge.
Their pricing is good so eventually you recoup your lost. Never allow them to billed you automatically, make sure you double check everything before you pay. That is my advice.
Hasan from ClickShip has been so helpful by answering all of my questions and concerns without hesitation and get CHEAPER rates than anywhere else. Thanks so much!!
We're delighted to learn that your small business is taking full advantage of the savings we provide and that our support team has been helpful in setting you up for success with the platform. Thank you for this wonderful review!
Started saving us immediately! Shipping some of our smaller items is still cheaper through Canada Post, and I wish that it were integrated more directly into the order page, but the platforms do talk to each other nicely.