ClickShip | Shipping Platform

EDITED REVIEW
Below is the original review, which shortly after being published got me an email from my account representative looking to hear more about my appreciation. She was accompanied by the Director of Growth, and the three of us took had a dense 45-minute discussion about what could be improved and which improvements were just about to be rolled out. From the looks of it, it does seem like the user experience will be considerably improved, and I have to say I am looking forward to seeing them in action. Perhaps the most important aspect of this call was how the Clickship team and direction are dedicated to customer service, and this is all to their credit and goes a long way in terms of my appreciation of a supplier.

ORIGINAL REVIEW: This app is great news for saving on shipping. I am hugely appreciative of all the costs saved over the past 2+ years.
Customer service varies between "outstanding" and "meh". It really depends on who takes the call / email. Fortunately there's been more good than bad on average, so here goes one star.
The other star removed, and that's the most important one in my opinion, is on the customer experience on the platform. There are some basic navigating functionalities that are missing (having to click "X" to close a certain window instead of clicking outside of it, having to click "Enter" to run a particular search instead of hitting the key, the clunkiness of the order page which cannot be sorted by any other parameter than date when it would be relevant to sort orders by selected carrier or store or tag, the impossibility to easily add just one manual order to the order page instead of uploading a csv, the fact that you can't set orders temporarily "on hold" to see them removed from the cue).

It feels like an app designed by people who have never done any serious work at a shipping station.

The discounted shipping rates keep me using it, but I continue to miss a more Ux forward app like Shipstation.

I'm going 2 stars most times it is good but using ICS is a gamble ICS delivered 2 x to the same client on the third they sent it back "no such address" no refund.

Overall a great app. I speak to this one guy, James Lang when I have a problem and he gets back to me right away to help fix it.

The app is easy enough to figure out and it's serving me well.

Great shipping rates, and solid support. Easy to use and integrate. Good rates even on LTL shipments. We are glad we switched.

I just want to give a shoutout to Calvin Lau at ClickShip. He’s been super supportive and always quick to respond whenever we need help. Honestly, out of all the shipping platforms we’ve worked with, ClickShip has given us the best customer service, and Calvin makes the whole process so much easier. Really appreciate the way he handles things.

HISTOLAB | GOTU SKIN CARE

Great for Shopify parcel shipping. Works clean, no nonsense. James handled everything from setup to follow-up and made sure we were good to go.

I have been with clickship for some time now. Customer service has been on a rapid decline.

For the fees paid you would think when an item is needing to be intercepted that it would not take several phone calls, several hours of pleading for help and being transferred here there and everywhere only to be notified 36 hours too late that your package "was at a holding facility" when really a fraudulent customer had managed to pick it up.

If you are going to be this late in communications with your less than desirable efforts, there is no point keeping your inadequate services.

Clickship saves us so much money on shipping and our representative, Kristina, is so quick and helpful when we have any issues with shippers/shipments. Highly recommend!

I have been using click ship for over a year now and it’s been a great tool and support for my business.
Kristina is my go to gal and I am so grateful for her continuous help and support if I have any issues. She walked me through the whole set up process and I never hesitate to reach out if I have an issue. It’s has helped my company very much with all the shipping costs.
I would definitely recommend

Great app and service, have been using it for the past several months and we've been able to ship with minor issues. Definitely helped save us some money to improve our net margins with their cheaper shipping rates and carrier options.