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Do not install this app, I have it and it isn't working, support aren't answering emails and worst of all, I keep turning the app off and it is turning itself back on. Shouldn't be allowed onto the shopify apps page, it's terrible
Hello to our friends from Tiffany Lighting Direct
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Upsell & Cross Sell.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration of not having proper communication by the team on the issue and for that, I want to apologize.
Our team is already working on your issue. They are trying to get it fixed at the earliest. Please check your email for updates. We are working hard to get you up and running as quickly as possible.
At Upsell & Cross Sell, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Upsell & Cross Sell Support Team
Wir nutzen die App nun schon einige Monate und sind mit der Funktion zufrieden. Der Support ist sehr freundlich und hilfsbereit, einen Fehler den wir selbst verursacht haben, wurde umgehend wieder behoben. We have been using the app for several months now and are satisfied with the function. The support is very friendly and helpful, a bug that we caused ourselves was fixed immediately.
Hello to our friends from Classic-Moped
Thanks for the awesome review. We're glad to hear that you are enjoying Upsell & Cross Sell. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Upsell & Cross Sell Support Team
Great app and great support team too!
Five star... simple to configure and pretty customizable in the design
We've used this app in the past 3 months and have seen an increase in total orders upsell of 6%. While it's not a significant increase, it seems to be proposing better options/more complimentary than the standard recommended products with no brain. Also, it offers the possibility to manually overwrite suggestions or exclude products that are absolutely needed in some cases. Great app! A keeper!
Great App. It really does work. People see items and buy them our AOV has gone up with this. It is worth it!
This app has put the cross sells we needed on specific products we required. Added bonus, this app has an "enable app" feature on the dashboard making it possible to configure everything prior to turning on anything the user might see or interact with.
The function operated slightly different in conjunction with our chosen theme. No matter, Adi and the tech crew heard our issues, understood the concerns, and had things reworked to our liking in under 24hrs. EXCELLENT work.
It is pretty close to 5 stars, the manual upsell selection in the admin just needs some work. Selection of items is very very temperamental, with different products I choose getting added as the upsell. You can fix it with 2 or 3 re-selections and saves but makes a manual selection a giant pain. Fix that, and it is 5 stars from me.
the automatic recommendations are often very logical and what I was hoping that it would recommend. it still needs some work though, I can't manually organize the products for manual mode, and it seems to always display them in alphabetical order no matter what. I think with some tweaking this is a clear winner
Upselly is probably the best Upsell and Cross sell app you can get in Appstore. The app does what its supposed to do, the price is great, and support reply super fast with good solutions/answers. Thank you for creating great apps for our Shopify stores.
Great app. Immediate results that boosted our AOV, and super awesome and responsive support from Adi. Very intuitive admin settings. It's easy to maintain and configure changes if required. It just works! Worth every penny.
