Frequently Bought Together

Hello, thank you for installing our app!

We have checked your current configuration and as we have also explained in our email to you, you can achieve your desired bundle combination and have full control over the product recommendations.

Apart from relying on the app's capability to automatically generate recommendations for you (automatic - if you have previous sales history and random - for products with no sales history yet), you can configure manual recommendations which will allow you to assign your desired products and have full control over your bundle combination.

Please feel free to check the types of recommendations our app offers: https://docs.codeblackbelt.com/article/919-what-type-of-recommendations-does-frequently-bought-together-support

We will be happy to discuss this further with you and of course assist you every step of the way, just let us know if you prefer to do it over the phone, via a Zoom call, or through email, just respond to any of our emails or send us a new one at support@codeblackbelt.com.

Your satisfaction is our highest priority and we are eager to make this experience a much more positive one.

Looking forward to hearing back from you again.

Have a great day!

We are sorry you did not find an easy way to translate the title of our Frequently Bought Together App.

Just for you to know, we do have a documentation article which clearly explains how to do so at https://docs.codeblackbelt.com/article/502-my-store-is-not-in-english-can-i-adapt-the-texts-of-the-app-for-another-language

Anyway, we have sent you an email informing we have gone ahead and made the changes for you! Right now the title of the app is renamed as "よく一緒に購入されるもの". It is totally customizable, so in case you want to amend it, just reach us out!

We are available and willing to help 24/7, so please do not hesitate to contact us at support@codeblackbelt.com if you need any help from our side.

Hello, thanks for installing our app!

We have checked that the app is working smoothly in your store. If you have any questions or need any assistance just drop us an email, our support team is always happy to help.

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

We wrote to the merchant in order to get more feedback about the app and exactly which aspects were "hard to use". We are always willing to improve the app usability, so any feedback is welcome.

We checked their store and the app was working smoothly and tuned to their theme.

Unfortunately, we did not receive any reply or feedback.

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

We checked the app and it was working smoothly in their store and tuned to their theme. We wrote to the merchant to try and get some more feedback, explaining that the app is fully configurable, and see how we would have earned a 5-star review instead, but received no reply.

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

We tried to contact the merchant after we checked that the app was working well and tuned to their theme.

Unfortunately, we did not receive a reply or an update afterwards.

Notre widget est placé automatiquement dans un endroit sûr. Si vous connaissez les technologies Web, vous pouvez changer d’emplacement, mais si ce n’est pas le cas, nous serons toujours ravis de le configurer pour vous.

Hello, thanks for trying the app and for your feedback,

After checking your store data, we can confirm that the collection filter is working correctly on your store. We have emailed more details to you so you can check it too. We have also changed the wording of the feature in the app preferences page to prevent any future misunderstandings of how the collection filter works.

About the bundle discount, the goal of the discount is to encourage your customers to buy the full bundle and for that reason it is not applied if they do not buy the full bundle. This is how the app was designed to help upselling your cart value.

Even if those two features were not designed as you expected, we have checked them and we can assure you that there is no related malfunctioning. We hope that you can still make the most of the app in your store and that it can help your sales.

Remember that our support team is available 24/7 to assist with the app configuration. We wish you the best for your business.

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

We wrote to the merchant to explain how manual recommendations work with the app. The store was password protected and we requested access to help configure them.

We suspected that the store had random recommendations enabled and pointed that out and offered to help configure the store by enabling manual recommendations.

The merchant finally enabled manual recommendations and told us that the problem had been solved and was happy.

We kindly asked them to revisit their review as it was a simple case of enabling the correct recommendations setting and after a few attempts to contact them, we received no reply.

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

After installation, a quality checkup was done by our team to see if the app was working well and tuned to their theme.

The merchant wrote this review only 2 hours after they had the app installed and did not have any previous sales history and very few products for sale.

We wrote to the merchant to explain that the app needs time to build recommendations based on previous sales history and that recommendations can be set to automatic, random, manual and global, but given that the store was relatively new with very few products to sell and had no sales history, the best option would be to set it to random or manual recommendations first.

Unfortunately, we did not receive a reply from the merchant.

Please note that our recommendations algorithm has been performing very well for thousands of merchants who make sales on a daily basis.