CedCommerce Fruugo Integration

As always when dealing with Fruugo and CedCommerce, the help you receive from the support team is fast and effective.

Shivalikadev from CED commerce is providing and outstanding customer service. Literally I have never experienced such a prompt and helpful customer service. Helped me all the way with category mapping and even did that for me so I can invest my time elsewhere. Greatly recommended not just for customer service but for user interface and all the app is just very helpful and great.

5 Stars for the customer service, which is super quick and always willing to help. The app works well, only had some minor issues uploading the inventory which was swiftly sorted by their CS team.

Fantastic support and quick responses by skype, they often fix something within a short time !thanks

The team were very helpful.. We ended up signing up for a year.. helped us move from our old channel to this one...

This is a good app for us to manage our products on Fruugo. Thanks for Aman's kind help in solving everything. We are eager to get some orders asap.

Thanks a lot.

The app is very simple to use, one of the most user- friendly app i have used for integration, which is a great help, very easy to import products from shopify to app to fruugo marketplace and is also easy to do the work. Very user friendly with responsive support either through whatsapp or skype which helped us get up and running - Aman and team were very helpful and quick to response.

very useful app. cedcommerce helped me hand in hand at every step to get over the fruugo. i throught it would be tidy and lot of manual work i have to go through to get on fruugo however ced made it very easy for me. there app is really time saving and efficient. This company is so willing to help and patient that I am so grateful I found them. It was CED that encouraged me to try to get selling at fruugo. For me, it was affordable and worth it to start selling on these other platforms but with a partner like CED, I feel really good about a smooth transaction through their app that syncs orders directly to my shopify store. It's a really good app. It's cut down the time taken to upload new listings to fruugo and helps me to keep track of the live status of my listings on fruugo. The support from the staff is excellent, they help you immediately and understand your needs. Would recommend this app, it is extremely simple to use. thanks cedcommerce.

It was great to deal with CED regarding Fruugo my team was awesome and helped me out through all the steps to get Fruugo live, I just want to thank AMAN for all his help and patience

(January 21, 2021 - 5 stars) - Getting support. Will update on how it goes. Edited (January 15, 2021 - 2 stars) I had an issue with certain countries that did not allow certain products. Asked Fruugo about it and Fruugo told us to unlist those products from the CSV feed. CedCommerce app only use one feed and when I emailed them about it, they quoted me $100 to do "custom work". They seriously wanted me to pay extra (other than the regular monthly/yearly fee) so they can fix their app and make it more easy for us to limit products from different countries. This feature should already be included. If Fruugo is telling me that I need to limit product on the feed then that means that Fruugo has an option but CedCommerce has not tapped into that feature yet and wanting to charge me extra just so they can do their work. No thanks. Edited (June 25, 2019) App is working fine now. ------------------ Edited (May 6, 2019) (3-Star) The team has been helpful but yesterday I had the worse experience. I opened up chat, asked them to fix a pending order. The rep told me that they will fix and email me. After 5 hours, NO EMAIL and NO FIX. So I contacted again via chat. Second rep told me they will fix it. Took his sweet time while I was waiting on chat. So I told him to email me as I am a business owner and don't have time to sit there and wait hours to get a simple fix. Rep told me okay. Three hours pass and NO EMAIL NO FIX. So I contacted again via chat. It said they were online, but they did not respond. After a good 20 minutes of waiting, I left. Maybe they are training new people, I don't know nor care. If I have a problem, get it fixed! If you can't fix, you need to communicate and tell me you are waiting for it to be fixed. Moreover, the communication. BEWARE!!!! If you contact them via chat, they make you hold on forever! And they don't come back to say anything. Sometimes I wait 45 minutes after they say, "Please wait while I check". Within that 45 minutes, the rep does not come back to tell me he/she is still working on the problem. They just leave you there like you are no one important. I guess customer service is not part of their mission statement. I have been with this company (using a lot of their apps) and it is a hit or miss with their service and apps. Sometimes I get the best help and support. Sometimes they blow me off. The next step I have is reporting straight to Fruugo about the lack of support this integration gives and the headaches I have had. Edited (January 23, 2019) (5-star) The CedCommerce team reached reached out to me in a personal email and fixed any problems that I am facing. I appreciate their help. Original review (2018) (5-star) Great app! Within a few days, orders started coming in. App was easy to setup. Loving every minute!