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Great customer service and quality products. Max is very helpful and prompt with queries.
Customer feedback has been great!
4/6/2021 - I have stuck with Fuel thru the pandemic and tried a few samples from competitors with my business, brokenchainsapparel.com. Fuel's printing has been better than most that are close to their price point. Their printing and delivery is always within their advertised production lead times. I did have an issue with a customers chest logo not being correct. Max reached out to me right away to let me know they did find a problem within their system. He refunded me the full amount. Max kept me up to date with the investigation and solution. The one thing I wish Fuel would do is integrate live inventory so that if it isn't available, a customer can not order and then have to be told that it is currently out of stock. This would be a great feature if they could implement this. Again, the print quality has been really good other than the one issue with the chest logo. I have several of my designs that I have wore consistently for a year and the print still looks good. 5/8/2020 - 10:12 PM -Update on review: Max reached out to me and helped me make the corrections I needed which were actually on my end not theirs! The response time was amazing. I can't wait to actually start using them now. I've heard a lot of great reviews on their print quality and I am ready to see 1st hand!! Changed from 2 star to 5 star based on customer service Pricing is great but I couldn't get the products live because i kept getting the 'There are no shipping methods available for your cart or address' because I could not get the "inventory managed by" to pull up Fuel. It wouldn't even give me the option. It's like their app does not integrate well with Shopify
This is not a Fuel issue but something that you need to configure within your Shopify settings. Sent you a message to help you fix it!
Thanks,
Max
very good customer service! Max gets back to right away and answers any questions, Just started with this App but so far so good!
Great customer service, friendly, reasonable prices, fast shipping, quickly response. Hope you could improve your production time.
Very cool app. Their customer service is very helpful too. Having Good Experience with Fuel POD, finding timely update on ordered product from production to shipping to delivery status.Happy to be connected.
Just in the beginning steps with trying this vendor and the communication w/ the team has been phenomenal! Very quick with their responses and super friendly. I am very excited to see where this new relationship goes!
I have been using this app for approximately 6 months now. Normally the production and shipping time is very quick, but the coronavirus pandemic has impacted the majority of PoD providers. Regardless, the staff members are always responsive and helpful. I had an issue with the print quality of a shirt and they were willing to replace it with no hassle. They also provide good products for a great price. I have fulfilled multiple orders using this print provider and my customers have all been satisfied with the products that they receive.
I am using this for over a year and I love it, its economical, and top-notch service from the support team.
We appreciate your support 🙏🏼 and our goal is to be the best POD out there.
The prices are very reasonable and the best thing is the support. I love working with fuel as they make everything very convenient. You guys must use it. I used this app to fulfill my orders and they did everything faster
I used this app only once and its print and fabric's quality is too good. Must recommended! Looking forward to do more business with Fuel
We're happy to hear you had a wonderful first experience, Shiwani. If you need us, we're only a chat or email away. We're here to help your business grow.
- Lyman