Fuel: Print on Demand

Great app! I cannot wait until they have an Etsy integration. I love that they sell Comfort Colors sweatshirts and tshirts, I think this really sets them apart from a lot of other print on demand providers. Also, I've gotten nothing but good feedback from my customers regarding print quality and product quality. Most orders are also normally shipped out within 2-5 business days, BUT the reason I knocked two stars is because if they need to reprint or tell you they need to redo one of your orders, you could be waiting WEEKS until they fulfill the order. This makes for very unhappy customers and a ding on your account if you're selling on a platform like Etsy, Amazon, etc. So the system isn't extremely reliable in that regard, but again it's a great app and they seem to be a newer company so I am pretty understanding... this definitely needs to be fixed though.

The only reason they're getting a 2 star is because their prices are really good and I'm hoping the test order I made comes out great as well. It's only been 2 days since I started using Fuel and the headache is present let me tell you. My first issue came from the structure of placing a test order, there isn't any clear instructions on how to do that. There is not button or section where its dedicated towards you placing these kind of orders, its all just in the same place with no detail. Fine, I got through that part but then the most annoying issue I ran into was when my Test order came back with an "error". I messaged customer service and they got back to me the next day with a link to the amount of stock they have. In other words you'll have to personally wake up and check their stock daily and then manually update your items based on the stock they show on their storage link. While you're making the actual product it does not tell you what's in stock and what's out of stock and unlike other drop shippers they 100% allow it to be LIVE and RUNNING on your website without saying a word. What their customer service suggested to me was to replace the color with something similar or another item whenever a customer ordered something that was out of stock. If you don't email them about this they don't inform you either. Again, they do have great prices so I dealt with those issues and updated my items. I thought it couldn't get any worse until today when I noticed I missed out on 4 sales and one of my customers reached out to me letting me know what the problem was. Basically any time an item from Fuel was added to the cart and they attempted to check out it would give them a shipping error telling them they couldn't ship to their area/location. I had to go through Fuel's FAQ section and finally found an answer to this problem, at least I thought I did. Fuel provided instructions on how to resolve this issue by going into my settings and adding fuel to the other shipping settings in your account. I did that but did it solve the issue, no. I also made a shipping profile for Fuel itself and did that fix the issue, no. Now I'm here waiting for a response from customer service but in the mean time I'm going to go look for another drop shipper with equivalent prices even if its a bit higher because these issues and missing out on sales isn't worth a few less bucks. Try at your own risk, Fuel has potential to be great because they do have an advantage with their prices. If they can fix these big issues so many more people would use their services permanently as a first choice, I know I would but right now it only deserves 2 stars and that's me being nice and seeing their potential.

Excellent! Shipping is fast with very good print quality. Just noticed that Fuel supports multiple countries as well. Great job!

I have already recommended it to some of my friends in the biz. This company is off to a great start. The prices are insanely good. Places for improvement; a better design UI and more products to choose from. Try it with a few products and see if you like it. My .02

Fulfillment time is usually pretty good. Product selection is decent and support is responsive. However, on multiple occasions, my customers have received the wrong color shirt due to an automated substitution rule they have, which can’t be disabled. This even occurs when multiples of the same shirt are ordered in different sizes, so the customer receives 2 completely different looking shirts. There’s also no notification of this happening, so it’s not until the customer complains that I am aware. For me, the color of the shirt is specific for the design. For that reason, I will be moving to another POD partner where I can be more confident the correct item will get sent.

From so good to so VERY BAD. Used them for 6 months, started off great, loved their low prices and highly responsive customer service. Over the past month they have gone from so good to HORRIBLE. More than 2 weeks delayed in production (with no communication), sending out wrong sizes when they do finally produce something. Waiting to get last few orders out of production then will never use them again.

I love fuel. I use this app mainly for mugs because the price is good and shipping cost is good. I was impressed. The holiday season, was smooth. One issue here and there but it was fixed right away. Communication is fast, shipping is fast. Will be using this as my main POD. Update: During the holiday of 2020, several orders were delayed especially the ones coming out of TX (which majority of my mugs where coming out out), the PA facility wasn't as behind. I ended up receiving bad reviews from customers due to delays, and some demanded refunds. Now Valentines day, customer services reports they are behind on orders. Customer service is quick to reply, but I felt like I get this a lot "I can see the print job is done. This should ship within 1-2 days if everything goes well with quality" but it does not really ship in 1-2 days. (not sure if they take Saturday and Sunday off). Any ways I give this a 2 star due to competitive price and fast customer service, however, for sellers like us to survive in this market, we need to provide our customers their products at a timely manner , not 70% of the time, but 100% of the time.

The app is pretty easy to use as far as picking out material and uploading designs, and they have the best prices I have seen on shirts. Really good, responsive customer service. Very quick turnaround time. After a customer's order comes in, it goes into production quickly and usually ships the next day.
The only negatives for me, If you need to go back to make changes to a product it can be a little confusing, After I make changes to a product and send it back to the store, I find that all the editing and descriptions i did before was gone and had to do it all over. It just takes a little time to know your way around and how it integrates with Shopify.

I really like your services a lot and I believe you all can do better. With any dark color shirt please add an underlay. It will be a game changer for your companies reputation. This will do yourselves a great favor reducing the issues of ink bleeding through the shirt. I think if you make the effort to do so and add more options of print style like vinyl you all will be golden. A company that listens to their customers are bound for greatness. Even if you have to raise your prices just a little to be in the competitive range to invest more into this one way of improvement. Y'all will be fantastic.

This app is totally terrible! They never know which orders are late to handle!
Low basecost, low quality!