Fuel: Print on Demand

**UPDATE** After over a month waiting to be fulfilled, I requested a cancellation and refund for several orders, only to be ignored. I had to refund the customer. Now it has been shipped. If they follow their previous actions, they will eventually respond to the email to say "Sorry, it's been shipped now".
Fulfillment times are hit and miss. I understand that due to COVID 19, many POD are experiencing longer than normal processing times. However, my issue with this company is quality, consistency and customer service. Orders placed almost 3 weeks ago will still be "in production", but orders for the exact same shirt and size placed later than that will ship first.
I have written into customer service regarding several issues such as: several wrong shirts being sent, design on shirt being off center and crooked. Also, a customer sent in a photo showing how bad the shirt looked after just one wash. Customer service will not respond AT ALL after weeks. I have ordered sample shirts myself. The first samples were fine. The second sample was just plain black text on a shirt and almost completely washed off after one wash. It's one thing to have long fulfillment times, but when the customer finally gets their order and it's bad quality or completely wrong and they do nothing about it... that's the problem. Absolutely would not recommend.

The customer service is terrible. They will NOT ship your item within the timeline set on the website. You will have a angry customers. It's not worth the $3 cheaper prices. What a damn nightmare. Customer service was god awful, after I saw that my order didn't ship in 10 days, I asked for a refund. They told me we can refund the shipping fee. So they suggested never sending my order and refunding $5. Amazing. I wish that receive the same level of customer service that they provide. Thank God for credit card dispute process.

You lost my business. Shame on you for deceiving your customers. We all count on you and you have failed to deliver.

From so good to so VERY BAD. Used them for 6 months, started off great, loved their low prices and highly responsive customer service. Over the past month they have gone from so good to HORRIBLE. More than 2 weeks delayed in production (with no communication), sending out wrong sizes when they do finally produce something. Waiting to get last few orders out of production then will never use them again.

Great customer service and very fast response time! I'm happy with all orders from Fuel. I intend on growing my business across my multiple websites with Fuel for years to come!
=> Update:
No respect for customers.
Not respecting the Seller.
Increase Ship unreasonably.
Increase Base cost unreasonably.
Austria Long production.. Quality is not good.. Ship is expensive..

I used this app to supply teams with fan gear and player gear. hoodies and tees were always late. Always flawed or wrong colored. The claimed the stains were from pretreatment and would wash out it did not. Another order had the arms folded on to the print while it was still wet. ink on sleeve and ruined print. Some orders did not ship for nearly 3 weeks. DTG advertised at 2.5 business days. I was told every single time that they are completing that rate on 85-90 percent of orders. Over 10 orders with angry customers. Not just regular customers, sports mom customers who paid money to be left waiting. DO NOT USE THEM IF YOU PLAN ON SELLING TO FRIENDS AND FAMILY ESPECIALLY. All orders were shipped to central Indiana late, from Indianapolis supposedly.

I placed an order on Sep 20th, and it's Oct 15th and still showing "shipped". What a joke. Don't waste your time. They lure you with the low prices, but you pay for it in reputation and returns.

Mockups are incorrectly colored which makes it a bad experience for your customers. Fuel customer support doesn't respond to support inquiries.

We have now done over 3000 orders in the past 2 months and they are terrible, shirts routinely take 1-2 months to deliver and customers get PISSED.

There is a 1-3% error rate of misprinted graphics, crooked designs and bad prints, half prints etc.

Use CustomCat, our orders have been shipping in 2-3 days and much higher quality with better automation.

Stay away from this junk service if you don't want your business to crash!!
I have used a lot of services from different providers but I have not seen a bad service like Fuel.
They don't even care about your complaints or suggestions, they simply take your money and do what they want, and you suffer the disastrous consequences of their bad way of doing things.