Recensies (290)

Algemene beoordeling
4,4
Cijfers per recensieniveau
  • 71% recensies zijn 5 sterren
  • 4% recensies zijn 4 sterren
  • 4% recensies zijn 3 sterren
  • 3% recensies zijn 2 sterren
  • 18% recensies zijn 1 sterren
21 juli 2020

I have worked with several POD providers in this pandemic..! This is the worst company ever. i just place the order on 6th july...my order still in production. all other POD providers do their fulfilments between 2-6 working days..! I never ever use this. very disappointed. You should really manage your resources to provide a better service than this.

PickmyTee
Australië
4 maanden gebruiken de app
Fuel POD heeft geantwoord 21 juli 2020

Apologies about your experience but we already communicated with you last week about our current production times and set expectations to when you should expect this to ship. Your order is not only about to ship today but also is well within our current production window. Happy to help with any additional questions you have!

22 juni 2020

More than a month still not shipped.
The print quality is very bad, I often get complaints from my customers about the print quality, they often request a refund. Fuel regularly delivered the wrong sizes and colors of the shirts that I ordered.
The worst customer service I've ever known, when you ask a question, they will answer 2-3 days later.
Bad service! I made a mistake and paid the price when choosing them

Gat Coi
Verenigde Staten
4 maanden gebruiken de app
Bewerkt 13 juli 2020

I ordered a hoodie with my graphic as a sample. You sent me a Fruit of the Loom T-Shirt. I waited over a week for this crap. How did your system process screw this up? The colors didn't even print well. I might as well buy my own DTG or sublimation setup. Disappointed!

Black Blogger Shop
Verenigde Staten
4 maanden gebruiken de app
Bewerkt 11 mei 2022

I was tempted by their prices and variety of items they have but I don't recommend this provider. Their inventory is not linked to their actual items so you have to check an inventory list in order to make sure your items will be produced. If it isn't in stock, they won't tell you until a week later. Every time I've asked about a late order they spend days telling me it's on the verge of being shipped; I assume customer service is just told you tell you what you want to hear honestly. There are many better print providers out there, I wouldn't deal with the hassle of Fuel unless you have a very low sales rate and your orders aren't tied to any urgency.

TheTinyTurtleCo
Verenigde Staten
3 maanden gebruiken de app
Fuel POD heeft geantwoord 18 mei 2022

I appreciate your product feedback Sarah, and completely understand the need for this feature and will defiantly consider adding it in the future. However, we do have a website where you can check our inventory. Please reach out to our customer service team and they will be more than happy to share it with you. I want to make selling products as easy as possible for you and all of our sellers.
- Lyman

11 mei 2021

I am having orders for more than 30 days that are IN PRODUCTION. This is unacceptable!!! I do not recommend this app.

shopmagazine1234
Bulgarije
Ongeveer 2 maanden gebruiken de app
9 juli 2020

Hello Fuel team if you don't want to complete the orders and ship it even after a month, then please close the business and don't waste our and your time.
I hardly write bad reviews, but this app is not professional at all. At first Max was replying to all my inquiries, but now he is just ignoring my messages. I can see he's reading my inquiries but basically ignoring it. I hope i can post snapshot of our conversation, lots of one way questions without any answers.
Do us a favor, please close your business.
Thank You

Nepal eMarket
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
28 januari 2021

I made sample order 22.12.2020 received 28.1.2021. My customers won't wait for their orders to arrive over a month without a huge load of complaints. Print quality was totally horrible and I also bought many different products to test fabric quality and I must say that I would not pay even one dollar for these items. This company has a long way to go if they want to provide quality apparel with good prints. But surely their prices tells the story, with the cheap prices you get cheap products. One star for good customer service.

Bellafondi
Finland
Ongeveer 2 maanden gebruiken de app
Fuel POD heeft geantwoord 28 januari 2021

Hi there! Want to clear up some confusion here. Looks like your sample order of 8 products went into production on 12/28 and shipped out in 7 business days. Since you are located in Finland, it then took 3 weeks to ship there. This is all within our expected production and shipping times.

As for your quality, I reached out to get more information. The email you are using is invalid though and not seeing any support requests from your account either. Want to help you with this order though! Can you please reach out to support@getfuelpod.com?

Many thanks!

Bewerkt 22 juni 2020

WORST EXPERIENCE EVER. I guess they are charging a ridiculously low price to get rid of their inventory by YOU making SAMPLE ORDERS. DON'T LET THEM SCAM YOU. DON'T EVEN TEST THEIR PRODUCTS. THEY HAVE ZERO WORK ENTHIC. Please AVOID using fuel app like the plague. The customer service is responsive until you make an order and received the faulted products. Please do not misplace your trust to the app as they don't really care about you, your money and your business. Ordered 3 items, Tote bag, shirts, and hoodie. The print quality and the location are all garbage. COMPLETELY OFF. It seems to me that they are having an internal management problem. Because the design placement are all way too off the common-sense. I seriously doubt that their workers did it on purpose. DO NOT WASTE YOUR MONEY ON TESTING EVEN IF IT'S SUPER CHEAP. I PROMISE YOU. THEY ONLY PRODUCE GARBAGE.

NBNM
Verenigde Staten
Ongeveer een maand gebruiken de app
28 juli 2020

Did my first order for my store. Took a good 1 month to deliver and upon arrival very bad quality of print

AmazeSportz
Canada
Ongeveer een maand gebruiken de app
17 juli 2020

Very bad! Terrible support! No ones support me. More than 30 days hasn't shipped yet, Wrong color, bad quality shirt

NGUYEN THI SANG
Verenigde Staten
Ongeveer een maand gebruiken de app
Fuel POD heeft geantwoord 17 juli 2020

Sorry for the confusion here! Not seeing one email from your account though and all of your orders have shipped. All orders shipped within 14 days or less.

Can you let us know the issue? This seems malicious.