Fuel: Print on Demand

I gave them 2 chances and they cancel orders without telling you leaving upset customers. They lock my account saying my own custom designs are trademark violations. Even though they are clearly not. I have recommended this app to a lot of customers but have now got them all using custom cat which is much better and has MUCH better customer service and USA products. AVOID FUEL!!!

Mug sample was very low quality. Design was not centered. They told me they'll reprint the mug and in the same email stated that the image is copyrighted. the image is a screenshot of a tweet that i have permission to use. Also, if it was copyright flagged, why did you print it the 1st time? You get what you pay for with this supplier. Too many great POD suppliers on the app store to deal with this one. Only good thing with this company is the fast customer service. Horrible print quality.

P.S. they have shipped out 3 mugs and 2 of them were low quality. 1 was in good shape.

All 5 Star Review are Fake from INDIA! Fuel is ooShirts with 1655 Complaints on Better Business Bureau this year. They are also Scalable Press and have been reported as a Scam multiple times on Trustpilot and Various other sites. DON'T BELIEVE ME LOOK IT UP!!! Also if you're looking for help with an order please expect copy/paste responses as thats all they do. I'm pretty sure its just one person using different names to copy/paste answers. Good Luck they're complete trash!

Very poor customer service, they don't even reply to you even after 24 hours. You have to wait a long to get a reply. Their app doesn't work it won't show tracking detail for the orders i complained about and they promised to give a tracking details sheet and still not given it to me its been 3 days. Their production time is 5-12 business days and the orders of the march are still in production. Please don't use this vendor they will promise you that don't respond to you properly and take huge time to reply. They deserve negative stars.

Great customer service and very fast response time! I'm happy with all orders from Fuel. I intend on growing my business across my multiple websites with Fuel for years to come!
=> Update:
No respect for customers.
Not respecting the Seller.
Increase Ship unreasonably.
Increase Base cost unreasonably.
Austria Long production.. Quality is not good.. Ship is expensive..

I think all 5 stars reviews were rated by their own staff.
First, you can realize the language is so abnormal.
Second, the service is very bad, they ship wrong products to our customer many times.
Third, the customer service is the worst. They keep ignoring our emails. Even when they reply to us, they never apologize if they are wrong. They also don't want to help us.
Such a bad experience.

Avoid this app. There are better POD companies out there. Quality, shipping time, support and every other thing is horrible.

I've been using two other services to get started with my Customer Dirt Track Racing Shirts and apparel. I stumbled on Fuel by accident and after getting a sample I made the switch. I've actually started making some money with the low prices. My first year with the other services I barely made $400. My first month with Fuel I've made over $1200. On top of the $$$$$, the print quality is better than the other services I used in the past. Brighter and more crisp prints. a little larger back print area and very quick responses. I am more than pleased and my customers are as well.

HIGHLY HIGHLY recommend!

****taking this all back. They were great for the first 30 day trial. after that a major drop off. They won't contact you back and will send out terrible product. They can't get an order out of the shop in under a month.

before you try them, check out the BBB and you'll learn everything you need to know. TONS of filed claims against them.

https://www.bbb.org/us/in/indianapolis/profile/custom-shirts/ooshirts-inc-0382-90017749

I have many orders which are almost 1 month but they still do not get them out. If not, it's still in pre-shipment status. I got a lot of negative review and refund to my customer as well because of the late shipment. I'm really really disappointed with their service.
Hope that they will be better in the future.

VERY VERY BAD, Too many orders have not been produced even though it has been more than 20 days......