Fuel: Print on Demand

I'm COMPLETELY new to this eCommerce thing. I stumbled upon this app before I even had a Shopify account. As a matter of fact, I didn't really know what Shopify was.
This app was why I jumped in headfirst. I have a tendency to research things quite extensively before I take a plunge. This was no different. I searched out all the Print On Demand apps I could find. I read reviews. I watched YouTube videos. I visited MANY websites to see their offerings. I couldn't find a better alternative.
Fuels' prices are far below the next closest competitor. Their shipping is top-notch. Support? It's always been spot on and questions are fielded on a personal level that makes me very comfortable. I never feel like I'm just another number.
They handle single item orders just as well as large quantities.
The app is incredibly easy to install. No coding. Click it and go. Set a few preferences and it's yours.
They have a wonderful feature at the bottom of the "Add Products" page. You can create templates! If you commonly group several products together, such as long and short sleeve t-shirts and sweatshirts and hoodies, you can choose your options (sizes and colors) one time and reuse the template over and over. It saves a ton of time adding new products to your store.
I'm extremely pleased with Fuel! And, No, this was not a paid advertisement.
Get it! You'll be glad you did.

I have been beyond pleased with Fuel since day 1. I have been through a number of vendors that do not compare to Fuels quick shipping and printing time along with the pricing and quality. Keep up the amazing work!

Be forewarned. This company censors your free speech. They will randomly cancel orders and not even email you. They have become political and they are also now using AI to go through your designs. They earned hundreds of thousands of dollars from our company over 11 months. Now, they want to be the police of what you can and cannot create (even if you have a graphic artist). I used to be a HUGE fan, but my loss of customers has been so great because of the way they have handled things and small businesses can't take their delays and censorship. My company can take the nearly $100k that Fuel earned from our sales and give it to a provider who will not censor based on whomever is printing the apparel.

We are totally new to POD and have tried a few POD apps. This is the best one in my opinion. The products are great and the price is one of the best, if not the best out there.
The app itself is so easy to use which for a beginner suits us well. 10 out of 10!! Oh, and delivery times have been great especially considering these unusual and trying times.

fuel pod team is really helpful and excellent team. You are definitely not a victim. I recommend it.

This is an update of a 5 star review I gave FUEL more than a year ago. I believe that the rating was deserved back than. Sadly, and rather strangely, in the past couple of months FUEL has gone from one of the best POD companies to one of the very worst, in every way. The biggest problem is extremely delayed orders with no explanation and apparently no caring. I still have two that are over a month old and haven't been shipped yet. Customer service used to be exceptional. Now it is almost non-existant. Yes, they usually provide initial responses reasonably quick, but they are mostly canned and of little use if not downright misleading or false. Print quality used to be reasonably good, not many complaints. But from what my buyers have told me over the past two months - the print quality is not at all reliable any more, many complain that they are washed out looking out of the box, and fade more each time they are washed. And I am aware of at least three situations where the wrong shirt was sent. Right image, but not the brand or style that was ordered, the shirt color isn't the same as what was ordered, and of course what was sent was a cheaper product. I could go on with other issues but the causes are unknown so in trying to be fair I won't mention them. I suspect one of the problems is that FUEL is relatively new, and as they grow it seems that they are incapable of handling increased work load. They aren't even issuing refunds like they used to. Come on, more than a month 'in production' and won't cancel or refund? I've been getting rid of all my Fuel listings - recreating and moving them to other POD companies, which at least thus far have been better in every way - surprisingly, even cheaper. I won't mention names because that isn't the purpose of reviewing FUEL, but if you care about your business reputation, you should use someone else. I'm spending many days deleting and recreating elsewhere, but what choice is there?

FUEL failed to meet our high professional standards and is no longer our exclusive vendor for Fitted Crew T-shirts, 50/50 Hoodies, and 15 oz Mugs. This POD vendor is not worth the effort for the following verifiable reasons:

Their quality control department has been found lacking, their support team inept, and their app full of fatal flaws that will make your business fail. I do not recommend FUEL as a business partner in the POD market.

1) T-Shirts and Hoodies were far too often shipped with misprints, wrong prints, missing prints, wrong product blanks, and wrong product sizes. Customers would get the wrong size print other than what was mocked up. 13" large on the back would be printed 11.5" instead to save ink. Wrong print on the back with the correct print on the front. Inconsistency in specific print location as per the mockup generator. Gildan blanks swapped out for Jerzees blanks without communication or permission or a refund for the difference in blank price. Mugs arrived broken as they were missing protective packaging or were shipped using inferior packaging materials.

2) Fuel would print shipping labels within two days, but production would occur 5-7 days after the order was marked fulfilled - when contacting the shipping agent, USPS/UPS would state they did not have the package in their possession. Fuel also never allowed for size changes when a customer ordered the wrong size as they've already printed the shipping label. Orders couldn't be canceled or changed as a result.

3) Their mockup generator would have color selections for products they did not have in stock or keep stock on. Production times would become up to 12 business days on certain colors and sizes as they waited for blanks to arrive. They would print a shipping label to maintain their production time claim even though their facility still wouldn't have any blanks in stock at any of their printing facilities.

3) Fuel support staff would only politely respond with auto-generated replies - "I'm sorry...." They often ignored requests or questions and I'd have to ask again when looking for order updates on messed up orders or orders that had too long of a production time.

These things happened far too many times and at my expense. My profit margins verifiably decreased 30% after switching to FUEL.

The only thing about doing business with them was their low prices - of which they sneakily increased their shipping fees to increase their profit during COVID-19. They have two packages sent instead of one when customers ordered a T-shirt & a Hoodie combo and claim they were produced at different facilities. (not good for the environment or for our budget). When asked to disclose their facility location as proof, they ignored all requests. I do not believe their print facilities are located in the continental United States as result.

For all of these verifiable reasons, I'm cutting my loss and moving on to a new POD vendor to further grow my graphic design business.

Great app for apparel. Very competitive price and A+ customer service support. Creating products on shopify can be improved slightly especially when you want to go back and edit an existing listing. Besides that, I'd recommend this to anyone getting started with POD!

Bad quality. All of my order is not shipped after 1 months. No one help me and support. That is really bad experience for me.

We have used every app listed and finally, finally! A team that has great pricing, awesome app, and even better support. Max has been great to work with on any questions we have. If your looking for a partner and not just an app I highly recommend the Fuel POD, hand down.