Fuel: Print on Demand , 285 avaliações

UPDATE:

It was a bit of a rocky road in the beginning, but once I was able to reach someone from Fuel, they were amazingly friendly and assisted me with an order issue I was having. They continued to follow up with me throughout the process, notifying me when my order was sent to print and when it was shipped. This really helped me change my mind about them and I will continue to use their services in the future!

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How many times do I need to reach out for support before they contact me back? I’ve sent three emails about an order and I’ve heard absolutely nothing. They are giving my shop a bad reputation, unfortunately and I want to use their service.

Aside from that, quality is mostly good. The colors don’t entirely match when you receive the item so the mock-ups looks way better than how they actually turn out. If your design colors are really close to the shirt color, order a sample. I had to remove pieces from my store because of this.

Hope to hear from ANYONE soon. I can change my rating if they make it right. I guess we will find out.

Originally, Fuel's customer service was spot on and responded in a timely manner. However, now they don't even address your questions and simply ignore the parts they don't want to answer. I ordered samples recently and they were horrendous - the design was faded, cracked, and tiny compared to the size of the garment. They didn't even give me a full refund! The only plus is their pricing which is the cheapest I've seen anywhere. I guess you get what you pay for. There needs to be serious improvements in print consistency, quality, and customer service. I was looking forward to working with them but now I have to look elsewhere.

I am using this app to add products to my Shopify store, its working good so far. Though I am facing some issues, not sure the problem is at their end or mine. But the integration is good. Looking forward to making Fuel my sole print provider. Do increase your portfolio of products so that I can use Fuel exclusively.

I am having orders for more than 30 days that are IN PRODUCTION. This is unacceptable!!! I do not recommend this app.

Update. Finally got a response. Much appreciated. Will see how things go from here! As anew customer, I would expect better. Submitted one product to test the service. Cannot get a support answer now. Fours days and counting. Happy to change the star rating if Fuel would step up and provide some actual customer service.

I'm a little angered reading other reviews. My products were not fufilled timely and their excuse was the COVID. 5 weeks to get 9 shirts. And the test orders, once they finally arrived, were not good fits and teh printing at the top end of the shirts was faded.
Lots of great options, but quality and service were not what others are stating.

Hello Fuel team if you don't want to complete the orders and ship it even after a month, then please close the business and don't waste our and your time.
I hardly write bad reviews, but this app is not professional at all. At first Max was replying to all my inquiries, but now he is just ignoring my messages. I can see he's reading my inquiries but basically ignoring it. I hope i can post snapshot of our conversation, lots of one way questions without any answers.
Do us a favor, please close your business.
Thank You

I made sample order 22.12.2020 received 28.1.2021. My customers won't wait for their orders to arrive over a month without a huge load of complaints. Print quality was totally horrible and I also bought many different products to test fabric quality and I must say that I would not pay even one dollar for these items. This company has a long way to go if they want to provide quality apparel with good prints. But surely their prices tells the story, with the cheap prices you get cheap products. One star for good customer service.

I normally don't give negative reviews, because I choose to go directly to the company with any issues. But I felt the need to share to let others know before using this company. Recently I starting using this app. I ordered a couple of sample shirts and I was pleased with the product and speed of production and delivery. After a devastating tornadoes hit my community on March 3rd, 2020, my company designed a shirt to sell with 100% of profits for the tornado relief. I decided to use them to print a bulk order for me and reached out to them explaining the situation and request a faster shipping method. They were very kind and obliging to me. So I was very pleased with the interaction and very thankful for their willingness to work with me.
Well, when I received my bulk order, I immediately noticed 2 shirts with a dark discoloration on them. I emailed them explaining the situation and got an immediate response with an offer to replace the shirts. A few hours later I emailed them explaining I had 8-10 more shirts with the same problem. That's at least 12 of the shirts of a bulk of 72 shirts that had dark discolored spots in various places. I received no response. It's been 3 days ago since I sent email and have still not received a reply. I had to find a local screen printer to replace the shirts costing more money. Plus I had to email all my online customers to check their shirts and offer a replacement if they noticed any problems. I regret using the Fuel app and have hurt my business because of it. I'm still waiting to hear from them about the 12 shirts that have spots on them....

Update - The company has now responded and is refunding money for the defective shirts along with some additional money for my trouble. I appreciate that they have been stand up enough to stand behind their product.

WORST EXPERIENCE EVER. I guess they are charging a ridiculously low price to get rid of their inventory by YOU making SAMPLE ORDERS. DON'T LET THEM SCAM YOU. DON'T EVEN TEST THEIR PRODUCTS. THEY HAVE ZERO WORK ENTHIC. Please AVOID using fuel app like the plague. The customer service is responsive until you make an order and received the faulted products. Please do not misplace your trust to the app as they don't really care about you, your money and your business. Ordered 3 items, Tote bag, shirts, and hoodie. The print quality and the location are all garbage. COMPLETELY OFF. It seems to me that they are having an internal management problem. Because the design placement are all way too off the common-sense. I seriously doubt that their workers did it on purpose. DO NOT WASTE YOUR MONEY ON TESTING EVEN IF IT'S SUPER CHEAP. I PROMISE YOU. THEY ONLY PRODUCE GARBAGE.