Fuel: Print on Demand

The app is pretty easy to use as far as picking out material and uploading designs, and they have the best prices I have seen on shirts. Really good, responsive customer service. Very quick turnaround time. After a customer's order comes in, it goes into production quickly and usually ships the next day.
The only negatives for me, If you need to go back to make changes to a product it can be a little confusing, After I make changes to a product and send it back to the store, I find that all the editing and descriptions i did before was gone and had to do it all over. It just takes a little time to know your way around and how it integrates with Shopify.

I really like your services a lot and I believe you all can do better. With any dark color shirt please add an underlay. It will be a game changer for your companies reputation. This will do yourselves a great favor reducing the issues of ink bleeding through the shirt. I think if you make the effort to do so and add more options of print style like vinyl you all will be golden. A company that listens to their customers are bound for greatness. Even if you have to raise your prices just a little to be in the competitive range to invest more into this one way of improvement. Y'all will be fantastic.

This app is totally terrible! They never know which orders are late to handle!
Low basecost, low quality!

Update 06/27/2022 - Lyman reached out via email and refunded my sample order including shipping. Fuel has also sent out a couple emails regarding production issues and changes - finally. Support remains the most responsive. However while their prices are very good, I remain concerned about quality. They are also adding print facilities to help with their production; however these are third-party printers. It's great they are taking steps with reducing production times however I am apprehensive because by using a network of third-party printers the production and quality will not be consistent (based on my experience with other companies who do not do printing fully in-house).
Pros - Support is very quick to respond; Cheapest shirts and mugs (but many other providers now within 50-30 cents and getting much closer) Cons - Poor print quality; Slow, inaccurate production times; Apparently they don’t stock blanks (I was told by support that they order the blanks each time an order comes in, so 1-2 days is wasted here) Poor print quality. It’s the second worst quality of the 5 major POD providers I ordered samples from; the design was “warped” (very odd, no idea how this could happen on a flat t-shirt) and the edges of the design were double lined/blurry. They’re the slowest and most inaccurate (dishonest, in my opinion) with fulfillment times. It took 13 calendar days (9 business days) to process the sample order and ship it out. And this is when they were publishing updates that their t-shirt fulfillment times were 3-5 business days. When I contacted support for an update they said this is due to the supplier that provides the blanks (the blanks are out of stock). So apparently Fuel doesn’t stock either any or enough blanks, unlike other many other POD providers, and spend 1-2 days receiving blanks for the orders that come in. Support acknowledged their backlog/stock issue but had no plans to fix it until the holidays, so another 6 months before it’s resolved and *hopefully* doesn’t happen again. Support indicated another 1-2 business days before my sample order would ship out and it took 3. I suggested they change their production estimates to 5-8 business days for more transparency and reduce inquiries, but didn’t care to and the next day published another production update showing 3-5 business days clearly knowing this isn’t true or accurate. It'd be much more professional to state accurate times, or note that some orders may take longer due to the stock issues they're having, but they didn't seem to want to acknowledge these issues unless asked, rather than put this on that production status update page or even send an email blast out. So in total I waited 16 days for a poorly printed sample order. I'm very disappointed because I choose Fuel based on a reference from a high-volume seller and quality from that order seemed better. So quality is inconsistent. There are dozens of other POD companies and many with quicker time and/or better quality. I do not recommend Fuel.

I had this app installed awhile back. Ran out of blanks and notified me when the order needed urgent fulfillment. Would not recommend, causes more stress than needed.

Originally, Fuel's customer service was spot on and responded in a timely manner. However, now they don't even address your questions and simply ignore the parts they don't want to answer.I have many orders which are almost 1 month but they still do not get them out. If not, it's still in pre-shipment status. I got a lot of negative review and refund to my customer as well because of the late shipment. I canceled the application and did not receive a refund

I used this app to supply teams with fan gear and player gear. hoodies and tees were always late. Always flawed or wrong colored. The claimed the stains were from pretreatment and would wash out it did not. Another order had the arms folded on to the print while it was still wet. ink on sleeve and ruined print. Some orders did not ship for nearly 3 weeks. DTG advertised at 2.5 business days. I was told every single time that they are completing that rate on 85-90 percent of orders. Over 10 orders with angry customers. Not just regular customers, sports mom customers who paid money to be left waiting. DO NOT USE THEM IF YOU PLAN ON SELLING TO FRIENDS AND FAMILY ESPECIALLY. All orders were shipped to central Indiana late, from Indianapolis supposedly.

We're just getting started adding print on demand products in out store to grow our small business. So far I've been very happy with not only the pricing in comparison to other POD apps but also the customer support has been all you can ask for. Fast, professional, and helpful.

I placed an order on Sep 20th, and it's Oct 15th and still showing "shipped". What a joke. Don't waste your time. They lure you with the low prices, but you pay for it in reputation and returns.

Служба поддержки работает быстро и эффективно. Все возникающие проблемы решаются. Я сотрудничаю с этим производителем по поставкам худи. Качество очень хорошее. Из минусов - не отслеживается посылка и достаточно долгое изготовление продукции