Arvostelut (88)
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Luokituksen mukaan
No where to cancel subscription, they claim you must uninstall to stop getting charged.
Even after uninstalling they are still charging me.
Thank you for your review!
Our app does not currently support a pause-and-build plan. If you no longer need the app, uninstalling it will cancel your subscription, and you can reinstall it anytime if needed. Our app’s pricing plan page includes a "How to Cancel" button, which explains this process and links to Shopify’s Help Center for uninstallation instructions.
I can see that you uninstalled the app on January 6th, which was within your billing cycle from December 27, 2024, to January 26, 2025. Because of this, a final $2.99 USD charge was processed. However, as soon as you reached out to us, we issued a refund within 12 hours and responded to your inquiry.
If you have any further questions or concerns, feel free to contact me directly at jake@galaxio.io -- I’d be happy to assist!
Best,
Jake
I’ve needed some improvements with the apps zoom function so I contacted the support team and I got the best service on Shopify so far!
Very fast response and professional team member behind this app I definitely recommend for every serious business owner out there to use it. Especially if you wanna store and pictures that looks professional.
Special thanks to Jake who helped me through the process.
This app is incredibly easy to use and set up. I have no clue how any of these things work normally and I was able to set up a live version on my site in under 5 minutes. I love how customizeable the app is to use. Their support team was also very helpful. I didn't see my website's theme in their list when signing up, so they fixed that as soon as I reached out. 10/10 would recommend!
Super flexible, super customizable just amazing app
Overall very nice app and great support. Free assistance to make changes to my theme, definitely recommend!
The Galaxio app has been a fantastic addition to my Shopify store! It offers a wide range of features that help optimize my site’s performance and improve customer experience. The speed improvements are noticeable, and it’s super easy to implement without needing any coding skills.
Great app that made our product page gallery so amazing!
Jake has been super responsive and quick for all our support questions. Highly recommended app!
Es una excelente aplicación, pero no es lo mejor. Lo mejor es el soporte que tienen. Instalé su otra aplicación Variant Wizard y el acompañamiento es increíble. Te ayudan en todo momento. Hubo un caso en donde el correo me llegó a spam y no sabía que habían dado respuesta y fue tal el esmero por hacer bien su trabajo, que nos escribieron por redes sociales para decirnos que ya se había solucionado el problema que teníamos. Realmente es el mejor soporte técnico que he visto en mis 5 años trabajando con Shopify. Realmente muy recomendados.
It clearly says on the app store page that they offer 14 days trial. However I was still charged, even though I have removed the app within 5 minutes of learning that its not up to the mark and doesn't offer to display selected variants only. We want a refund please!
Thank you for your feedback, and we’re sorry to hear about your experience.
After reviewing your account, we see that you initially installed our app on March 30th with a free trial, and then reinstalled it on September 15th, at which point the $2.99 USD charge was applied after the trial ended.
We’ve already reached out via email with steps to resolve this, and we’re eager to assist you further. Please respond to our email, or email us at support@galaxio.io, and we’ll do our best to ensure everything is resolved to your satisfaction.
Best regards,
The Galaxio Team
Easy and very useful app.
I needed help for some issues cuz my fault but had a great and quick support.