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The experience with the app is the worst possible. There is no channel to talk to the company. Only an email, which they never respond to.
Thank you for your feedback! According to our records, we responded to all of your emails sent on May 10th, May 21st, and May 22nd—each within 24 hours. However, we haven’t received any replies from you. Our responses were sent to the email address associated with your Shopify account. Were you able to receive them? If not, please feel free to contact me directly at jake@galaxio.io, and I’ll be happy to forward the messages to you.
New comment: We had some problems with our pictures caused by other applications and AGAIN the best service possible, the team put several days to fix our problems that wasn’t even caused by this app and still they sorted out everything! A MUST FOR EVERY PROFESSIONAL STORE! TRY AND SEE FOR YOUR SELFS…
Thank you again to the team.
Old comment: I’ve needed some improvements with the apps zoom function so I contacted the support team and I got the best service on Shopify so far!
Very fast response and professional team member behind this app I definitely recommend for every serious business owner out there to use it. Especially if you wanna store and pictures that looks professional.
Special thanks to Jake who helped me through the process.
This app is incredibly easy to use and set up. I have no clue how any of these things work normally and I was able to set up a live version on my site in under 5 minutes. I love how customizeable the app is to use. Their support team was also very helpful. I didn't see my website's theme in their list when signing up, so they fixed that as soon as I reached out. 10/10 would recommend!
The Galaxio app has been a fantastic addition to my Shopify store! It offers a wide range of features that help optimize my site’s performance and improve customer experience. The speed improvements are noticeable, and it’s super easy to implement without needing any coding skills.
Es una excelente aplicación, pero no es lo mejor. Lo mejor es el soporte que tienen. Instalé su otra aplicación Variant Wizard y el acompañamiento es increíble. Te ayudan en todo momento. Hubo un caso en donde el correo me llegó a spam y no sabía que habían dado respuesta y fue tal el esmero por hacer bien su trabajo, que nos escribieron por redes sociales para decirnos que ya se había solucionado el problema que teníamos. Realmente es el mejor soporte técnico que he visto en mis 5 años trabajando con Shopify. Realmente muy recomendados.
Overall very nice app and great support. Free assistance to make changes to my theme, definitely recommend!
Super flexible, super customizable just amazing app
It clearly says on the app store page that they offer 14 days trial. However I was still charged, even though I have removed the app within 5 minutes of learning that its not up to the mark and doesn't offer to display selected variants only. We want a refund please!
Thank you for your feedback, and we’re sorry to hear about your experience.
After reviewing your account, we see that you initially installed our app on March 30th with a free trial, and then reinstalled it on September 15th, at which point the $2.99 USD charge was applied after the trial ended.
We’ve already reached out via email with steps to resolve this, and we’re eager to assist you further. Please respond to our email, or email us at support@galaxio.io, and we’ll do our best to ensure everything is resolved to your satisfaction.
Best regards,
The Galaxio Team
Easy and very useful app.
I needed help for some issues cuz my fault but had a great and quick support.
A wonderful photo gallery for your product detail page and quick support. Originally this wasn't compatible with our Shopify theme but the developer quickly offered an update patch which worked flawlessly. Very happy!