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The Galaxio app has been a fantastic addition to my Shopify store! It offers a wide range of features that help optimize my site’s performance and improve customer experience. The speed improvements are noticeable, and it’s super easy to implement without needing any coding skills.
Overall very nice app and great support. Free assistance to make changes to my theme, definitely recommend!
Great app that made our product page gallery so amazing!
Jake has been super responsive and quick for all our support questions. Highly recommended app!
Es una excelente aplicación, pero no es lo mejor. Lo mejor es el soporte que tienen. Instalé su otra aplicación Variant Wizard y el acompañamiento es increíble. Te ayudan en todo momento. Hubo un caso en donde el correo me llegó a spam y no sabía que habían dado respuesta y fue tal el esmero por hacer bien su trabajo, que nos escribieron por redes sociales para decirnos que ya se había solucionado el problema que teníamos. Realmente es el mejor soporte técnico que he visto en mis 5 años trabajando con Shopify. Realmente muy recomendados.
It clearly says on the app store page that they offer 14 days trial. However I was still charged, even though I have removed the app within 5 minutes of learning that its not up to the mark and doesn't offer to display selected variants only. We want a refund please!
Thank you for your feedback, and we’re sorry to hear about your experience.
After reviewing your account, we see that you initially installed our app on March 30th with a free trial, and then reinstalled it on September 15th, at which point the $2.99 USD charge was applied after the trial ended.
We’ve already reached out via email with steps to resolve this, and we’re eager to assist you further. Please respond to our email, or email us at support@galaxio.io, and we’ll do our best to ensure everything is resolved to your satisfaction.
Best regards,
The Galaxio Team
I’ve needed some improvements with the apps zoom function so I contacted the support team and I got the best service on Shopify so far!
Very fast response and professional team member behind this app I definitely recommend for every serious business owner out there to use it. Especially if you wanna store and pictures that looks professional.
Special thanks to Jake who helped me through the process.
A Stellar App. Simple, Intuitive, Excellent Design Options, Practical with Stellar Support. A potential Must-Have App for your Product Page to give Customers a high-level browsing experience.
no free option
Thank you for your feedback, and we apologize for any confusion. We do offer a free plan, but it’s specifically available for stores on a Shopify Partner/Development plan or a Shopify trial plan. To clarify this, we’ve updated our pricing plan details accordingly. If you have any questions or need further assistance, please don’t hesitate to contact us at support@galaxio.io. We’re here to help!
We are currently still in the testing phase and are already particularly impressed by the great support from Jake!
I can't access my products after installed. No customer support
Hello,
Thank you for sharing your feedback with us! We have checked our records and found that responses were sent to both emails you mentioned. Could you please confirm if you've received them? If not, we invite you to reach out to us directly at support@galaxio.io so we can assist you further.
Best regards,
The Support Team at Galaxio Inc.