Recensies (232)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 93% recensies zijn 5 sterren
  • 3% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
14 november 2022

I am using this app for my loyalty program. Great back-end functionalities, easy to handle and matching perfectly with my needs. 100% recommend!

eroisan-v2
Japan
1 dag gebruiken de app
10 februari 2023

Have not yet started using the app, however I booked a demo call with Lauren Desouza, and she was such an amazing character! She carefully understood what I was trying to achieve for my store and figured out work arounds that acheived the objectives I was hoping to achieve when realising the feature I was looking for was not available.

Definitely recommend this app because of the flexibility of creating ways to generate customer loyalty, and highly recommend this because of their support, 100/10 on the ball.

P.S. to Lauren's boss reading this... please get her a new laptop as she was struggling to show me examples of her demo with a lagging laptop, so imagine what she can do with a new laptop! ;)

The Good Fish
Singapore
1 dag gebruiken de app
Gameball heeft geantwoord 30 maart 2023

Thank you so much for sharing your positive experience with us! We're thrilled to hear that Lauren provided you with an amazing demo call and helped you achieve your goals for your store.

We appreciate your recommendation of our app and our support team, and we hope that you find our platform flexible and easy to use as you work to generate customer loyalty.

We've taken note of your suggestion about Lauren's laptop and we'll be sure to pass that along to our team. We want to make sure that all of our team members have the tools they need to provide the best possible service to our customers.

We can't wait to work with you to achieve even more great things for your store.

Bewerkt 23 juli 2020

This app has the potential to be a great app but our experience with it has been substandard, and we just couldn't trust it or the support team in the end.

Our problems started when we tried to add rewards to customers manually but, due to a bug in the system, it prevented us from adding rewards in the admin area. They found the bug but we weren't allowed to manually reward customers for 6 days until they updated the app again on their weekly update. The support representative kindly offered us the Pro package for free as compensation.

We then discovered a bug that prevented customers from receiving the New Customer reward and other rewards failed because of this bug. I reported the bug and asked if they could manually update the customer's account that failed to be rewarded. This didn't happen for a few days and I had to remind them, which is really bad.

We then discovered another bug where a customer got absolutely no rewards for anything. This customer should have received a number of rewards but didn't. I report this bug instantly and I was told 'we will look into it now and get back to you'. They never did get back to me and this customer still has no rewards and, at this time, we couldn't add the rewards manually because of another bug.

This has been a very negative and frustrating experience for us and our business. We've wasted both money and time on this app, and it and its support team failed us. It's a great shame because the app looks great and would have been a lot of fun for our customers.

The support team will answer your request very quickly; quicker than any app that we've seen so far, so they deserve some recognition for that. However, this isn't much good if somebody promises to look into a bug and then doesn't get back to you when they say they would, leaving a customer without any rewards.

We've just deleted the app and using another one that has thankfully worked first time. I'll be seeking a full refund for our first month as it hasn't worked as described.

RCm8 Ltd
Verenigd Koninkrijk
25 dagen gebruiken de app
Gameball heeft geantwoord 22 juli 2020

Hello Steve. Thanks for your review. It makes us deeply sad that this is how your experience with Gameball ends. No system is bugless, and we admit that you've been a little bit unlucky. We've tried our best to compensate you, but we understand how frustrating this can get.

We will get in touch with you to settle a refund. However, we need to highlight that your experience can't be generalized since what happened with you has never happened before with 1200+ merchants .

Thanks for your review, and for your previous support in reporting and fixing those bugs. And we are sorry again for any troubles caused.

Bewerkt 27 juli 2020

I would like to take this time to congratulate the team at Gameball, We had some issues around features and within a few hours, the issues have been resolved. Their customer service is fantastic and we are now very happy with our choice to switch our loyalty plan to Gameball

Aussie Veterans Coffee Co.
Australië
Ongeveer 21 uur gebruiken de app
Gameball heeft geantwoord 27 juli 2020

Thanks a lot our friend for your review. We are always here to help! :)

4 augustus 2022

Just started using the app and it looks great. Wish I had more customer now so I could get a higher tier, but that will come soon :-)

Celeste's Pet Palace
Verenigde Staten
16 dagen gebruiken de app
Gameball heeft geantwoord 21 mei 2024

Thank you for the stellar review! We look forward to continuing to provide you with excellent service so you can get more and more customers ;)

10 maart 2022

Really great app, Best in market! Its allow all the features you can imagine with a very unique design that suitt perfect to new website. The Support is answering in several hours and take care the best of you! Highly recommend !

ספורט אונליין
Israël
Ongeveer 8 uur gebruiken de app
Gameball heeft geantwoord 8 mei 2022

Thank you so much for your support. It means the world to us!

26 augustus 2023

NICKEL J ADORE CETTE APPLICATION, sa aide à fidéliser les clients et les faire acheter. c'est bien penser

Emy Créa
Frankrijk
Ongeveer 5 uur gebruiken de app
Gameball heeft geantwoord 31 augustus 2023

"Merci beaucoup pour votre retour positif sur notre application ! Nous sommes ravis d'apprendre que notre solution vous aide à fidéliser vos clients et à stimuler leurs achats. Si vous avez d'autres questions ou commentaires, n'hésitez pas à nous en faire part. Votre satisfaction est notre priorité. À bientôt !"

26 juni 2020

First impression was, "Oh wow! Pretty!". Then as I keep looking at the program I would find these hidden walls. Options that said they should be part of the Standard plan but instead they were for Pro or GURU.

This is something I see far too often on Shopify. Great looking apps with important options that are, SURPRISE!, an extra charge.

For instance, the Missions? They require Guru right now. When I asked Ahmed about it, it was a copy write error. Well that's a pretty big error. That's a major component that goes from being $30 to $400 dollar. That's not a mistake, that's on purpose.

In the Purchase Reward area if you want to send a campaign for like a "Double Points weekend", surprise that's a pro feature! As of this review no where on their Shopify page, website, OR upgrade function inside the app says this.

Want to make a new Player Type? SURPRISE! That's a Guru feature too.

I'm frustrated because I wanted to like Gameball. It's pretty. But I also need a program that's going to function fully without having to pay my car note worth of app.

If they actually had this stuff on the Standard tier like they said, this would be a 5 star. Hell, I'd be tempted to go Pro to get unlimited integrations. But it feels like its gonna be a random whack a mole of which feature is on the highest tier.

If you're a small business and don't have unlimited funds to through at a single app, then it's cool. If not? Give it time.

Swordsfall
Verenigde Staten
5 dagen gebruiken de app
Gameball heeft geantwoord 26 juni 2020

We are so sorry for your experience. We never intend to manipulate our clients with misleading texts. The copy issue was a sincere mistake that we fixed right after you drew our attention to it.

We immediately offered the feature for you in your current plan as a compensation at no extra charges; no tricks here.

As for "player types", it's a feature that requires a bit of coding and API accessibility, which is usually given to higher tiers. It's a very advanced feature anyway that is rarely requested except for our enterprise clients (Guru).

Again, we apologize for your experience, and we are always available to help shall you change your mind :)

6 augustus 2021

It´s a nice app, working fine in the first days of testing.
But when they say "Unlimited languages" in the starter plan, is not true, because they do not have all the languages and we can´t translate it to our language. The translation option is only available for the PRO plan, wich is way too expensive for my company size.

Maria Tangerina
Brazilië
4 dagen gebruiken de app
Gameball heeft geantwoord 4 november 2021

Hello Maria, thank you for taking the time to share with us your feedback as we are always keen to know how did it go with our customers and we regret the inconvenience caused to you!

4 oktober 2022

Ottima App ed ottimo supporto da Chat. La consiglio sicuramente. Il Pannello è in Inglese, ma ha la lingua italiana tra quelle in cui presentare il servizio ai clienti. Ben fatto

Shop Olio Salento
Italië
Ongeveer 3 uur gebruiken de app