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First impression was, "Oh wow! Pretty!". Then as I keep looking at the program I would find these hidden walls. Options that said they should be part of the Standard plan but instead they were for Pro or GURU.
This is something I see far too often on Shopify. Great looking apps with important options that are, SURPRISE!, an extra charge.
For instance, the Missions? They require Guru right now. When I asked Ahmed about it, it was a copy write error. Well that's a pretty big error. That's a major component that goes from being $30 to $400 dollar. That's not a mistake, that's on purpose.
In the Purchase Reward area if you want to send a campaign for like a "Double Points weekend", surprise that's a pro feature! As of this review no where on their Shopify page, website, OR upgrade function inside the app says this.
Want to make a new Player Type? SURPRISE! That's a Guru feature too.
I'm frustrated because I wanted to like Gameball. It's pretty. But I also need a program that's going to function fully without having to pay my car note worth of app.
If they actually had this stuff on the Standard tier like they said, this would be a 5 star. Hell, I'd be tempted to go Pro to get unlimited integrations. But it feels like its gonna be a random whack a mole of which feature is on the highest tier.
If you're a small business and don't have unlimited funds to through at a single app, then it's cool. If not? Give it time.
We are so sorry for your experience. We never intend to manipulate our clients with misleading texts. The copy issue was a sincere mistake that we fixed right after you drew our attention to it.
We immediately offered the feature for you in your current plan as a compensation at no extra charges; no tricks here.
As for "player types", it's a feature that requires a bit of coding and API accessibility, which is usually given to higher tiers. It's a very advanced feature anyway that is rarely requested except for our enterprise clients (Guru).
Again, we apologize for your experience, and we are always available to help shall you change your mind :)
It´s a nice app, working fine in the first days of testing.
But when they say "Unlimited languages" in the starter plan, is not true, because they do not have all the languages and we can´t translate it to our language. The translation option is only available for the PRO plan, wich is way too expensive for my company size.
Hello Maria, thank you for taking the time to share with us your feedback as we are always keen to know how did it go with our customers and we regret the inconvenience caused to you!
Es imposible hablar con soporte, solo por esto no la recomiendo. He intentado configurarla pero surgen dudas, las cuales no se pueden resolver de ninguna manera.
Gracias por compartir su opinión con nosotros. Nos disculpamos por cualquier dificultad que haya experimentado.
Nos gustaría aclarar que, aunque puede haber habido algunos retrasos debido a la diferencia horaria, nuestro equipo de soporte estuvo disponible para ayudarlo cuando se comunicó con nosotros.
Si tiene alguna otra inquietud o desea compartir cómo podemos ayudarlo mejor, siempre estaremos aquí para ayudarlo y garantizar que tenga una experiencia mejor y más fluida con nuestro producto.
Thank you for sharing your feedback with us. We apologize for any difficulties you experienced.
We would like to clarify that while there may have been some delays due to the time difference, our support team was available to assist you when you reached out to us.
If you have any other concerns or would like to share with us how can we help you better, we will always be here happy to help and ensure that you have a better and smooth experience with our product.
I used this app to create a loyalty game for my brand. I really like how simple it is to setup. It would be better if integrated with a mobile app or had mobile app features.
Hi!
Thanks a lot for your review. Did you know that Gameball offers native Android and iOS integrations? If you have a mobile app, you can easily have Gameball features integrated in there. Please refer to our Developers Portal: https://docs.gameball.co
Thanks for your insights, maybe we need to highlight this somewhere. We will get in touch with you about how to have Gameball in your mobile app.
Gameball is a generally good app. Its graphics are wonderful compared to what I've seen so far. It has nice features too, but it's a little disappointed when you start to hit against several walls since a lot of features are within the highest tear ($500+).
Thank you for your kind words. We're always making changes to the features and billing tiers to provide an affordable yet valuable experience. Your feedback is what inspires us!
I installed and tried a lot of loyalty apps and s far gameball is the best one i found with all the options I need. Also the customer support team is great and they responds promptly to all my inquiries. Keep up the good work. ~Shameera~
We are so happy that you are enjoying our app! :)
Thanks for your feedback!
Great customer success team. Super helpful and available for support when needed. The team thoroughly walks you through onboarding and features of app
It's a pleasure to have you, Moustafa!
We are always happy to help, thank you for your kind support :)
This app will be extremely beneficial in customer retention rate for us we are so excited to configure it to our customers
A hideous thing! I was trying out the $ 120 / month version, it's horrendous! After I change plans, everything is bugged in the control dashboard, also you cannot customize the email, the GAMEBALL brand appears everywhere, ruining my brand, customer service is non-existent, in live chat I am never online, believe me guys, it looks very cool as an app, but it really isn't. IF YOU COULD PUT 0 STARS.
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UPDATE: I finally manage to contact customer service, asking to remove their brand from the email footer, what do they reply to me? They answer me like "We can not remove our brand for anti-spam" what excuse is ???? I'm a developer and it doesn't take anything to remove it, with a bit of CSS or a change to the email and everything is removed, can I ever pay $ 120 a month for a product that doesn't contain my branding? Valutation: 0 STARS!
Thank you for your review. We are so sad to see your review and would to clarify that tech issues are frequently present in all software around us and our team was able to resolve time cautiously.
As for the email footer branding, since we abide by CASL and CAN-SPAM laws by which we prevent our clients from any spam threats thus we decide not to remove our branding from the footer of the emails that are sent out from Gameball to your clients. Meanwhile we offer wide flexibility to customize the email content and to remove the footer from the widget itself
The best Loyalty program I ever saw and believe me I saw them almost all working. It's been 3 days since I am trying and testing platforms. For far this is the most engaging and user friendly. If you are starting to build a mutually beneficial campaign with your customers this is where you should start. Is damn awesome. The other TOP developers are just ripping you from the beginning, ad litteram ! Give it a shot, you will not regret!
We really appreciate you taking the time to write us this ravishing review and for recommending us! 🤩