Avaliação geral
4,7
Pontuação por nível de classificação
  • 93% das classificações são de 5 estrelas
  • 3% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 4% das classificações são de 1 estrelas
Editado a 27 de julho de 2020

I would like to take this time to congratulate the team at Gameball, We had some issues around features and within a few hours, the issues have been resolved. Their customer service is fantastic and we are now very happy with our choice to switch our loyalty plan to Gameball

Aussie Veterans Coffee Co.
Austrália
About 21 hours usando a aplicação
Questão respondida por Gameball 27 de julho de 2020

Thanks a lot our friend for your review. We are always here to help! :)

4 de agosto de 2022

Just started using the app and it looks great. Wish I had more customer now so I could get a higher tier, but that will come soon :-)

Celeste's Pet Palace
Estados Unidos
16 days usando a aplicação
10 de março de 2022

Really great app, Best in market! Its allow all the features you can imagine with a very unique design that suitt perfect to new website. The Support is answering in several hours and take care the best of you! Highly recommend !

ספורט אונליין
Israel
About 8 hours usando a aplicação
Questão respondida por Gameball 8 de maio de 2022

Thank you so much for your support. It means the world to us!

26 de junho de 2020

First impression was, "Oh wow! Pretty!". Then as I keep looking at the program I would find these hidden walls. Options that said they should be part of the Standard plan but instead they were for Pro or GURU.

This is something I see far too often on Shopify. Great looking apps with important options that are, SURPRISE!, an extra charge.

For instance, the Missions? They require Guru right now. When I asked Ahmed about it, it was a copy write error. Well that's a pretty big error. That's a major component that goes from being $30 to $400 dollar. That's not a mistake, that's on purpose.

In the Purchase Reward area if you want to send a campaign for like a "Double Points weekend", surprise that's a pro feature! As of this review no where on their Shopify page, website, OR upgrade function inside the app says this.

Want to make a new Player Type? SURPRISE! That's a Guru feature too.

I'm frustrated because I wanted to like Gameball. It's pretty. But I also need a program that's going to function fully without having to pay my car note worth of app.

If they actually had this stuff on the Standard tier like they said, this would be a 5 star. Hell, I'd be tempted to go Pro to get unlimited integrations. But it feels like its gonna be a random whack a mole of which feature is on the highest tier.

If you're a small business and don't have unlimited funds to through at a single app, then it's cool. If not? Give it time.

Swordsfall
Estados Unidos
5 days usando a aplicação
Questão respondida por Gameball 26 de junho de 2020

We are so sorry for your experience. We never intend to manipulate our clients with misleading texts. The copy issue was a sincere mistake that we fixed right after you drew our attention to it.

We immediately offered the feature for you in your current plan as a compensation at no extra charges; no tricks here.

As for "player types", it's a feature that requires a bit of coding and API accessibility, which is usually given to higher tiers. It's a very advanced feature anyway that is rarely requested except for our enterprise clients (Guru).

Again, we apologize for your experience, and we are always available to help shall you change your mind :)

6 de agosto de 2021

It´s a nice app, working fine in the first days of testing.
But when they say "Unlimited languages" in the starter plan, is not true, because they do not have all the languages and we can´t translate it to our language. The translation option is only available for the PRO plan, wich is way too expensive for my company size.

Maria Tangerina
Brasil
4 days usando a aplicação
Questão respondida por Gameball 4 de novembro de 2021

Hello Maria, thank you for taking the time to share with us your feedback as we are always keen to know how did it go with our customers and we regret the inconvenience caused to you!

4 de outubro de 2022

Ottima App ed ottimo supporto da Chat. La consiglio sicuramente. Il Pannello è in Inglese, ma ha la lingua italiana tra quelle in cui presentare il servizio ai clienti. Ben fatto

Shop Olio Salento
Itália
About 3 hours usando a aplicação
17 de dezembro de 2019

I used this app to create a loyalty game for my brand. I really like how simple it is to setup. It would be better if integrated with a mobile app or had mobile app features.

WORLD TOUR INTERNATIONAL
Estados Unidos
3 days usando a aplicação
Questão respondida por Gameball 18 de dezembro de 2019

Hi!
Thanks a lot for your review. Did you know that Gameball offers native Android and iOS integrations? If you have a mobile app, you can easily have Gameball features integrated in there. Please refer to our Developers Portal: https://docs.gameball.co

Thanks for your insights, maybe we need to highlight this somewhere. We will get in touch with you about how to have Gameball in your mobile app.

18 de abril de 2023

Es imposible hablar con soporte, solo por esto no la recomiendo. He intentado configurarla pero surgen dudas, las cuales no se pueden resolver de ninguna manera.

Z Drinks
Espanha
3 days usando a aplicação
Questão respondida por Gameball 19 de abril de 2023

Gracias por compartir su opinión con nosotros. Nos disculpamos por cualquier dificultad que haya experimentado.

Nos gustaría aclarar que, aunque puede haber habido algunos retrasos debido a la diferencia horaria, nuestro equipo de soporte estuvo disponible para ayudarlo cuando se comunicó con nosotros.

Si tiene alguna otra inquietud o desea compartir cómo podemos ayudarlo mejor, siempre estaremos aquí para ayudarlo y garantizar que tenga una experiencia mejor y más fluida con nuestro producto.

Thank you for sharing your feedback with us. We apologize for any difficulties you experienced.

We would like to clarify that while there may have been some delays due to the time difference, our support team was available to assist you when you reached out to us.

If you have any other concerns or would like to share with us how can we help you better, we will always be here happy to help and ensure that you have a better and smooth experience with our product.

Editado a 4 de setembro de 2022

Gameball is a generally good app. Its graphics are wonderful compared to what I've seen so far. It has nice features too, but it's a little disappointed when you start to hit against several walls since a lot of features are within the highest tear ($500+).

Cómpratelo Store
Colômbia
2 days usando a aplicação
10 de setembro de 2020

I installed and tried a lot of loyalty apps and s far gameball is the best one i found with all the options I need. Also the customer support team is great and they responds promptly to all my inquiries. Keep up the good work. ~Shameera~

GreatShopee2u
Malásia
About 1 hour usando a aplicação
Questão respondida por Gameball 29 de setembro de 2020

We are so happy that you are enjoying our app! :)
Thanks for your feedback!